These guys are top notch. Right on the price and extremely knowledgeable, professional, friendly, honest and get the work done in minimal time. I have no problem highly recommending this shop.
Staff was nice and helpful, got me in and out as quickly as possible and accurately pointed out other things they noticed was due for maintenance on my vehicle.
I had to have a water pump replaced. And Saul was great to help me get it orchestrated through my warranty plan so that I could get some coverage on it. I really appreciate the job they did. This is not the first repair they’ve done for me and it certainly won’t be the last.
I am very happy with my service, I asked some questions about my car and if it needed engine mount or struts and they could of taken advantage of me and say I needed it,but they didn't,they were honest said my car was ok that meant a lot to me ,a lot of guys take advantage of women and lie an say they need stuff done to car when they don't.I would recommend them
I went to get an oil change and inspect my car, these men did a good job . Quick service considering there was a lot of traffic coming through. Thanks again!
Really good experience! Only got an oil change but they were Great to work with, gave me a ride to work, pics of everything they saw my car needed done and explanations. Definitely will go back.
Great folks and great service! Will definitely be using these guys at this location from now on when we have issues with our vehicles! From the service writer/advisor, to the techs and the General Manager, all were great to talk to and work with while they had our car! They did what they said, explained and showed why, and was very thorough with the whole process! Definitely recommend these guys at this location!!
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Not a good experience what so ever, took several attempts to get my van runing right, spent over 3k to fix.
Lost a week of work. My experience was terrible hope I hope they do better.
My husband took our car in for brakes and rotors today. They were able to get it done same day which was great! Thank you guys so much again you were beyond helpful!
I have used these guys for my starter, new tires, brakes, alignment. They are so awesome!!! I will not be taking my car anywhere else. They have helped me out of so many jams.
I recently had quite a bit of work done on my car, including a new CV axle, four new tires with balancing and alignment, and eventually a new battery. The team here did an outstanding job from start to finish.
Their service was prompt, the labor costs were very reasonable, and the quality of their work was excellent. What I appreciate most is how down-to-earth and honest these guys are—they actually take the time to show me what’s wrong with my car instead of just telling me something needs to be fixed.
It’s rare to find a shop you can trust, and I’m grateful to have found them. Highly recommend!
Ignored my requests multiple times, like when they flat out refused to rotate my tires (twice) and completely ignored my service request for transmission fluid. Tried to sell me 4 new rotors and pads when they had just been replaced a year ago. I trust walmart more.
Great and Honest work. Saul took care of me and the guys in the shop got the car running great again. I will be back with all my future needs. Would recommend them 100%.
My young niece took her car for a "free" oil change to a local shop and was given a list of $4k in repairs she needed to do. We then went to Auto Pro for a second opinion and were surprised to find out that not only did she not need most of the suggested repairs, but there was also a significant repair that wasn't even relevant based on the make/model of her vehicle.
Chris and his team took a look at my niece's vehicle, made some honest suggestions for repairs and the level of urgency for them, and had her car back in safe working order within a few hours for a fraction of the cost.
I appreciate the direct honesty we get when working with Chris at Auto Pro, and I highly recommend going to him and his team for all of your car repair and proactive maintenance needs.
Always a great experience. They are truthful which is hard to come by. I had some major work to be done, when they told me I was prepared to bring my vehicle back another day but they did it in the same day! Everyone in Alcoa and Maryville are always a pleasure to deal with.
-hardware and parts lost/not installed
-scratched rims
- overfilled brake reservoir
- all 4 bleeder screws loose with air in system
- zero compensation for having to return 3 times
- misdiagnosed problem still persist
Pure incompetence from those working on my vehicle, and leadership managing the shop. I brought my car to have my rear brakes diagnosed as they're overheating and unevenly wearing pads. I am told I need to replace my front calipers as one of them is beginning to seize and this should *fix* my rear brake problem. I choose a $1k Brembo 6 piston brake kit from LMR. Im told the front brakes are done and the rear brakes are no longer dragging. I come to pick up my car only to find brake fluid all over my gloss black rims, calipers, and wheel well, as well as a bleed screw cover missing. I asked them to please clean my car as I should not have to go home and take my wheels off and clean all the brake fluid after paying you to do the job and I should not have missing parts from a brand new high-end kit. I leave 2 minutes down the road I pull over to check again and find brake fluid slung all over the place. After driving back and telling them they proceed to pull the car in a bay and assure me that everything is looked over and tightened up. I leave, and pull over later to find the same problem along with new scratches on the rims and now the inside bleed cover missing . At this point I have no faith that they did any of the work correctly so I open the hood to look over their work and find the brake fluid reservoir is overfilled all the way to the lid and leaking out all over the brake booster and down the chassis. I return again to have them tell me this time that the screws on all four bleeders were loose.... They replace the bleed cover, they clean up the brake fluid reservoir, they clean up the brakes and apologized. An apology does not compensate me for the time spent driving back and forth and wasting my afternoon for a job I paid you to do. Now I was fine with just never coming back to this shop, but what made this review happen was coming home and lifting the car on jack stands and taking the wheels off to check their work further and finding parts from the kit we're not installed and also not given to me if they didn't know where it went along with the brake hose being zip tied to the strut even though it came with all new hardware and also finding air in system after bleeding it myself. I returned a third time to ask if they had my uninstalled parts. One of the employees ran in the shop and dug through trash cans to bring me my parts with an apology. I think we're past apologies and I should be compensated for how overlooked this entire job was.
They would not give a quote for brake pads for a 5 year old vehicle over the phone. Every other shop in town will. I could understand not wanting to quote a clunking noise for a 30 year old car, but brakes pads? parts+flat rate c'mon....
I was very afraid of being taken advantage of because of a bad experience with another local mechanic. We had used Auto Pro for some work on another car in the past so I called. Chris was very friendly. He was able to get my daughter’s car towed in that day and a very informative description of what needed to be done and the price by job. So I could select the jobs I wanted done. They had it read by the next afternoon. I also liked that we were able to pay by link and they put the keys in our own little lockbox and texted us the number and the code. Very easy process and considering how expensive everything is these days, I do not feel like we were overcharged or taken advantage of. Thank you AutoPro!!
These guys are top notch! Excellent customer service and the mechanics are on the ball. They got me fixed up with no hassle and in a very timely manner. I will definitely be using auto pro for all my future mechanical issues.
I highly recommend Auto Pro for any of your vehicle needs! We had an amazing experience with them. The valve body went out on my subie and they got us in to get diagnosed in no time. They also dealt with the warranty company on our behalf so we had none of that headache. My car was ready on the exact day that they said it was going to be ready! You can tell all the guys working there really care about making their customers happy.
Thank y’all so much and we will definitely be back!
Customer service was awesome! They fixed our issue no problem. Reasonable price, fixed it in one appointment and didn't add unnecessary repairs. They are definitely my go to place!
I took my vehicle in to have my wheel bearings replaced.They fit me in right away and diagnosed the issue quickly. The customer service was phenomenal. I had to work that day and they even helped me get a ride to work. Chris Gess really went above and beyond. I recommend taking your vehicle here if you want somewhere honest with great people.
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