What clients say about Queen's Garage in York (SC)
Dear [Service Manager Name],
I am writing to formally express my dissatisfaction with the service my vehicle received at your shop.
Before dropping off my vehicle, I recorded a video documenting the engine light, the current mileage, and the vehicle's overall condition. After leaving my car with you for three days, I noticed several significant issues upon pickup:
- Discrepancy in Mileage: The mileage is considerably higher than when I dropped it off.
- Exterior Damage: My bumper does not match the one sdifferent one.
- Missing Items: I noticed that a few items are missing from the vehicle.
- Repair Concerns: I was charged $300 for an O2 sensor, a part I previously had replaced for $75. Despite this charge, the initial issue was not resolved, and I was told to bring the car back if the light returns.
I paid the $300 to retrieve my vehicle, but I am very disappointed that the core issues were not addressed and that my vehicle was returned in a different condition than when it was entrusted to you. I have video evidence of the car's state prior to the appointment.
PERFECT !! Took my 300,000 mile GMC Yukon in for an oil leak where my usual shop said “live with it or replace the engine”. It was running fine. A friend told me about Queen’s Garage. Queen’s was very familiar with this common problem, fixed it promptly, They also found the starter was going to fail, so they changed that too. $$ was very reasonable !!!
BONUS…Jacky even gave me his cell phone, met me the day after Christmas at the shop to pick it up even though they were closed.
15 minutes after I picked up the car and was driving, Jacky (Queen’s) called me and thanked me for my business !!!!
They could not have been Better !!!!!
I am so thankful for Mr Jack! I would have been stranded hours before the snow storm if it wasn't for his kind service. Everything was closed and I was almost an hour away from home. Mr Jack came to my rescue. Not only did he come once but he came back twice. And he also check to make sure that I made it home safely before the storm. I recommend Queens Garage to anyone in need of a quality mechanic!!
They helped my husband get our car fixed at an amazing price and they had it done within reasonable time! They answered all my questions without any hesitation
Van wouldn't start after filling up at the pump at a gas station in York ,Having just moved here went inside the store to get a recommendation for a tow & garage .Within 20 minutes the tow was here . Towed back to the shop ,fixed the problem while I waited .Price for all was very reasonable .The employees were so nice and helpful. Would use again & recommend .
They were very helpful. Gave me transportation back after I dropped truck off. Fixed repairs immediately. Very good job and customer service. Would recommend to others.
Only giving 1 star because I have to. They are absolute crooks there. My grandmother just paid them $1300 to fix an oil leak and guess what. It's still leaking oil. Do NOT. I repeat DO NOT take your vehicle there. I learned my mistake over 15 years ago taking my truck there to.fix the brakes and the truck jumped worse when I got it back. I hate she took her vehicle there without telling me beforehand.
I totally trust my vehicle in the hands of Jackie and his crew at Queens Garage. They are honest and their prices are fair. And they are great mechanics!
Had a suspension kit I needed put on my car and they did it for a reasonable price and in a timely fashion and as far as I can tell it was done correctly and haven't had any issues. They even gave me some advice on other parts of my vehicle and told me not to hesitate to call them again if I had any problems. Definitely will be coming back if I ever need their services again.
This place is top notch, these people are honest and do business the old fashioned way. I will definitely use them again for any automotive issues I may have!!!
Great place. Was treated very good. Car got towed on a Saturday.. didn't get 250 dollars to get it out till 4 days later, which was a Wednesday.. they kept the price at 250 until I got it out on Wednesday.. any where else it would have probably been close to 400:bucks in 4 days.. if I ever have to get my car towed or impounded as you would say. Hope like hell i can get it back here..
This is a family-owned business. The owners are very professional and friendly. I have never heard of anyone having a bad experience here, and their rates are very competitive. As far as I've seen, they have the lowest rates for their services, but no sacrifice at all in performance. This is my only trusted auto mechanic shop.
Nice and honest repair shop. My truck left me sitting on the side of the road on a Saturday morning. I was referred to Quen's garage. I called them and the wrecker driver was there in 10 minutes. My truck was repaired that week and running better than before. I will be going back here again honest people.
I have been to Queen's for routine maintenance several times over the past six months. I have had a great experience each time. Fair prices and great customer service. I will continue to see them for my automotive needs.
My vehicle purrs smoothly when I take it to Queen's garage. I trust our vehicles to be cared for safely and reasonable costs. Jacky explains everything to me so I can understand what's happening to my car. We are very pleased with the work done.
I have taken different vehicles for years to Queens. I have never had a problem when picking my vehicle up. It always runs like a champ. I have to scratch my head when I read some of these reviews because over the last 10 years I have not had any of these issues people complain about. Jackie is always straight with me on issues, payment amount, etc. He has fixed motor issues caused by other mechanics in the area, replaced fuel pumps, clutches, rear ends... I wont go anywhere else. Sometimes it takes a little longer than thought but that's ok. Jackie looks out for me and keeps my vehicles running right.
This makes the second time I came into Queens Garage. Absolutely amazed.. I would still HIGHLY RECOMMEND. I have a BMW and most places I would be looking at larger dollar amount to have my car fixed .. Thanks again Jackie and crew! Great work!
We had a vehicle taken up here because it broke down on us. After explaining that we needed to be contacted to discuss prices on everything they never returned my phone call. There was only one part discussed, but never a price on this part. After calling several times the owner said that the truck was fixed after having it for a week. We were incredibly surprised when we got the bill and there were several parts on there that were never discussed. I replaced an oil pressure sending unit 2 days prior to the truck breaking down due to the vehicle not registering oil pressure on the gauge and told the shop about this. One of the parts on this bill was an oil pressure sending unit. I would not take anything to Queen’s Garage. They are very shady and just threw parts and a vehicle that they had no idea what was wrong with it. If you value your vehicle do not take it here.
When my car broke down in a risky position, Queens garage was there in a reasonable amount of time. Considering the fact I had to wait on someone to get there so I could get all my belongings out and into their car.. The guy dispatched was very patient and VERY HELPFUL. He offered to go somewhere else safer to pull over so I could get my stuff out the car. He was very kind. Also the tow price WAS VERY REASONABLE. I would HIGHLY recommend Queens Garage
SUPER LIFE SAVERS! I'm not from this area and my wheel bearing went out on my Explorer. They were quick to get to us, kind, knowledgeable, and efficient. Thank you so much for helping me on this beautiful sunny Saturday.
The company and the service was laughable at best. They kept on lying and misleading us when the vehicle would be towed to our location from their garage. They claimed the vehicle would arrive at 9 am and then kept on giving a different time and story about what's going on. We asked that they tow it to our location the night that they performed they service but apparently they're wrecker or flatbed was broke down in Chester they claimed that it was "stuck" in Chester. Bottom line it was there fault that they're weren't able to complete the service and they then charged a storage fee so the bill went from $75 to $125 bucks due to them unable to perform the service and we end up being penalized for them not able to perform.
It took them a bit to get where I was, I wasn't far away from them, but it must have been a busy day. However, the dude that pulled out of the mud was super nice and didn't make me feel that much of an idiot.
I was super stupid, the worst person you could imagine getting stuck in any sticky situation, but the dude was super calm. Also, you can pay with card with these guys, which is great bc who has cash on them anymore?
They told me minimum I had to pay to be pulled out from the mud was 50 dollars. So keep that in mind guys. I was only 9 to 12 minutes away from them.
Changed price on my work at the last minute after I had just gotten off the phone with them asking for price and details. This place is one of the most corrupt and crooked places in York, SC. York, SC has got to be one of the worst places in the world letting business owners get away with robbing people like this and lying to them. Told me they had to (last minute) add some computer that cost $100s of dollars... was never mentioned to me before, even when I called just before picking the vehicle up. Bring some lipstick so you look pretty, because this place will try to screw you.
This place is full of nothing but lying criminals, this isn't a garage you want to go to, they broke everyone's car I've seen go through there and they lied about everything. Don't trust Jackie Queen to work on your car because if you do he will lie to you and take your money after having a bunch of guys break your car. I had him guarantee the work and when it broke he said I'd owe him more money, after he put in brand new parts in my car, it didn't last a month. Pitiful garage, this should be a crackhouse or something because it would be useful then. Calling a business a garage and then breaking cars intentionally and lying about it over and over again is not a garage. It makes you look like you and your business are on heavy drugs
worst customer service I've ever had in my life. dropped off a vehicle on 10/10 for minor electrical work (tail lights, gauge and battery terminals)... we picked up the vehicle on 11/30 and the tail lights still were NOT FIXED, and this is after we paid $255. we have not had our phone call returned the first time over the entire course of this. they left wires hanging. the gauge does not illuminate. the battery terminals were loose. unbelievable!
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