Advance Auto Parts in
Camden (SC)

Updated review - Don't go here. Poorly trained employees with bad attitudes. Insane prices in-store. Will argue about their own website. They don't understand that this is exactly why they are having to close locations and are choking financially. I and no problem here for 12 years, so I know it's not me.

Old review - This is my favorite Advance location. The people are great.

Previous rating 5 stars

I came to get my battery tested because my battery died suddenly and left me stranded. I was able to get a jump and came to Advance AutoZone. The gentleman that was working told me to cut the car off so he could test the battery . I didn't think there would be any issues so I cut the car off. He didnt tell me or show me anything about the status of the battery. He only said that something was stopping it from charging. He told me to crank the car back up but I couldn't because it had died again. I asked him if he could just replace the battery and he said his policy wouldn't allow him to change the battery. I asked if there was anything he could do to help me since he told me to cut the car off. He mentioned not having his car to be able to help jump me off. He then walked inside and left me stranded. I had to call my mother to give me a jump. I couldn't quite figure out how to connect the black cable so I went back in the store to ask for help. I asked the woman who was working there too for help because it was obvious that the guy who assisted me didn't want to help me any further. When I asked for her help, she immediately looked at him. Neither of them really wanted to help me so I said " You know what? Nevermind" , and I stormed out the store. I went back under the hood trying to figure it out again and the male worker who had assisted me earlier came back out. He helped with connecting the cable and apologized for everything after the fact but at that point, I was beyond livid.
I went to AutoZone and they tested and replaced my battery within thirty minutes.
I understand not having the tools needed to help someone but to just abandon someone after they trusted you to help is cruel.

Came here to get a diagnosis for my car because a weird smell was coming from under hood and associate was very rude and quick to dismiss me and my issue said they wasn’t able to look at it because my engine light wasn’t on.

Lalesia was knowledgeable, professional and fast. Go see her!

Very friendly. Good variety of car care products.

Had a great experience here. Trying to find a part was told by another auto parts store would not be found. Pulled up, door was opened for me, and part found in less than 30 seconds. Even though didn’t have in store, told me it would be there by 10:30. Am the next day. Arrived at 10:30 and it was there. Staff are knowledgeable and professional. Treated me as customer and not a female that had no car knowledge!!

Do not ever order parts from this store that they have to ship to the store. If they screw up and order the wrong part, they will not refund the shipping. 7/12/23. The worker said they won't allow them to refund shipping charges. I lost 8 bucks when I should have just ordered it off Amazon (where it was cheaper anyway).

Austin and Donald are awesome! I showed up 20 minutes before closing to purchase a battery for my wife's car fully expecting to install it myself since it was so late. Nope. These guys didn't even hesitate to come outside and install it. No complaints, just went to work. This is exactly why I go to Advance. I know that if we have any issues in the future, they will be there to help.

Donald was awesome, I appreciate all his help on my battery replacement. It was not an easy one to change out but he didn’t quit and I appreciate his help and friendly attitude. His customer service was top notch!

Nathan was super friendly! I got fast professional service. I also appreciate merchants that offer a military discount. Keep up the great customer service and affordable prices!

Great service! Came to get a new battery, and windshield wipers. Donald installed everything for me in no time. He was very friendly, and professional.

I stopped at this location April 16th 2020 I head having problems with one of my work trucks motor started knocking but the motor was only about half a quart low so I decided to put some Lucas in and your employee Carl checked me out. I went outside and l
Went outside put in and it didn't help at all. So I thought maybe it's a knock sense I had asked Carl if he could do me a favor and put a car scanner on it and he said no he wasn't able to do that at this time the store wasn't understaffed there was at least to employees on duty and only one customer in the store. Carl doesn't no that I am a commercial account with 18 company trucks and the lack of customer service at this location is down unacceptable

So we went there to get wiper blades and as we were trying them out the bushing on the control arm broke. Of course, Jeep does not sell the bushings. Wound up rigging something up to get us by (5 day wait for the wiper assembly for the RHD Jeep). Associate Jason worked on this thing with me for 2 hours. Refused when I offered him lunch. Good dude. Really appreciate his help today.

Basha and Jason help make this place A Number 1!!!! Both are wonderful ambassadors for Advance. Extremely helpful and willing to go the extra mile to help a customer with a problem. I cannot say enough good about these two!

Once they make the sale, they go from your best friend to I don't remember that transaction, happened more than once. After a $40K used truck purchase.. Never again.

I pulled into Advanced with a blown radiator hose, and was greeted instantly by friendly/helpful faces. The General Manager Jason was more than helpful, and went above and beyond to get me back on the road. THANK YOU JASON YOU ROCK!!

I will be there at my house and I don't have to work on the car I was thinking too my love so much I appreciate the offer but I'm not going to get it went well and that the summer but I don't know if it was freshman year and my dad will

The gentleman that checked my battery was so kind and helpful. I really appreciate his help. I will be back if I have any problems with my car. Thanks again.

I’ve got to say that Jason went above and beyond to help me in every way possible. If I could give this location 10 stars I would. My car was towed in because the temperature gauge was reading high. Jason diagnosed the problem and determined that a hose had pretty much disintegrated from wear and tear and that I’d need a new one. He told me he could fix the problem. I was very surprised because I was expecting to have to find a way back to N.C. with a rental car and try to get back to get the car taken care of somehow.

Jason worked on my car for over an hour and a half to 2 hours straight in around 30 degree weather.....with shorts on!!!! The part was hard to get off and there was barely any room to work with but he kept at it and never gave up! I couldn’t feel my toes so I don’t know how his hands were working but he helped me get the truck back up and running perfectly.

Awesome Job Jason!! I appreciate you and the company is definitely in good hands with employees like you there.

I’d recommend this location to anyone I know.

Thanks again!!

The salesperson was excellent. But did not have the part I needed and was a little disappointed. they told me I had to go to the dealership to get it.

It is convenient but if you can wait 2 r 3 day's on line is less than half price

Good experience! They went a bit out oof their way to backtrack something for me so I could get a rebate submission to work.

Great people and just about everything you will need for your vehicle. I had a battery installed for free and the battery was reasonably priced. The installer was knowable and explained everything.

The two women and the one man who helped me pick out my items and even put them into my car really helped me out! I'm thrilled with the service and will be back again next time something goes sideways.

Great service friendly knowledgeable staff. They go out of their way to help. If they don't stock they'll get it for you.

The people are nice and helpful, but the in store selection and behind the counter prices are typically not as good as other autopart stores.

David as always went above and beyond to assist. His can do attitude is why I return to this parts store. He can take care of anything that you place in front of him! Great job!