This was a great experience. No pressure or hassle involved at all. Lacey, my salesman was very knowledgeable and helpful. I will be referring friends and family to this location.
My salesman, D’Angelo, was extremely helpful in finding the perfect car for me. Paul Davis and Kim Brown in finance were very knowledgeable and took the time to clearly explain everything, answering all of my questions and concerns about payments. The entire process was very easy and stress-free. Highly recommend this dealership.
I brought a 2023 Nissan Pathfinder around the end of January 2025. I noticed my brakes were squealing 9 months later. I called and they told me to come in for a brake inspection. After the inspection, I was told there were no problems with my brakes and a new set were put on a week before I purchased the vehicle. A month or 2 later, my brakes were still squealing so I took it to someone else and he told me my brakes were at the bare minimum.
I would have like to leave a ZERO STARS rating! I am so upset about my car. I did not want to take it here because I'm just suspicious about these places taking advantage of women. This situation confirmed my suspicions. I was under warranty for my door lock actuators and side crash sensors. I requested my brake pads to be changed, an oil change, my gas tank door lock to be repaired, a car wash and they offered a full tank of gas upon completing my online review. There was never an initial inspection done. I was never contacted about a diagnostic review. I was called a couple hours later to pick up my car. Upon driving in and looking at my car, I could see it wasn't washed. My fears began to heighten because that simple request wasn't completed. The desk attendant told me my gas door parts were on order, and she would let me know when they came in. I went to my car to then leave and couldn't open the driver door at all! I went back to the repair center counter to let them know and I waited about 10 minutes, and no one came to the desk. I reached from the back seat and opened the front door and left. I then saw that my oil notification had been reset but no reminder sticker was inside the windshield. That made me feel like my oil had not been changed. (I brought them an oil filter and oil for the oil change.) I also noticed my brakes were still squealing. I was too annoyed, tired, and hungry to go back. Plus, it was during my lunch break, so I had no time left to spare. I texted the attendant to explain what happened, she stated she would check with the mechanic, but I never heard anything. Days passed and I wanted my car repaired. I took it back and the repair center manager told me to leave it for her to inspect. I did. Came back and she stated I purchased the least expensive brake pads and that is what's causing the squealing. Also, she said my rotors are worn. She offered to repair them. In a couple hours I returned to pick up my car. I leave the lot and immediately notice my front-end bouncing/wobbly! I was too upset to call about it. I wanted to calm down before I tried to report this to them. I waited a few more days for the gas door parts to come in. Another couple weeks pass and I go back to the repair center. This time I call the warranty office to report what's happening prior to arriving. I find out that they have been paid for their work and my car is worse than before I took it to them. Previously, I pleaded with the sales manager to not let anything happen to my car because I needed to to get to work to continue taking care of my household. She ensured me she would take care of it. I even let her take my keys to see the doors were not locking/unlocking properly, the gas door was not fixed nor the crash signals and they said my brakes were like they were because of the parts I brought to them. The desk attendant stated, "They gave me what I asked for." This is ABSOLUTELY NOT what I expected. They were paid $1400 from the warranty company plus I had to pay $200 for something (I cant remember what at the moment) and nothing is fixed. Its worse than before I took it to them.
Ms Kimberly brown was absolutely amazing she worked very hard on getting me in a vehicle that I love anyone looking for a new or used car needs to go to five star Nissan and get with Kimberly
Charlie was fantastic with helping me get the new Frontier Pro-4x. I've had the vehicle for 2 weeks and it's the perfect truck for me. Was able to test drive, staff was patient, and even offered better financing than my credit union. Couldn't have had a better experience.
I was highly satisfied with the purchase of my used Pathfinder. I got a great deal and was able to negotiate a final price before arriving which was great because I live an hour and a half away. However, the parking brake was not working, so they asked me to bring it all the way back to have it fixed. After waiting from 10:30 to 1:00, they came out to tell me that Nissans don't have very strong parking brakes because they don't have hills in Japan. ( An island that was created by volcanos and is in the ring of fire, but no hills. Hahaha) Needless to say they didn't fix it or even know how to fix it. A whole day wasted. When I arrived home, a simple Google search revealed that by tightening the bolt under the dash to remove the play in the cable, the brake would get firmer. In 5 mins with a 10 mm socket, I fixed the issue myself. Not a good sign when the dealership can't figure out how to fix it a simple parking break.
My experience this visit compared to visits a couple of years ago, was drastically improved. The service advisor kept in touch with me both through phone calls and text messages, which was very convenient. He was also very friendly and personable.
Horrible sales reps and Florence manager. Really bad when it comes to customer service. Lack of communication and very dishonest. I purchased 3 new cars and two of them don’t have floor mats 4 months later. Put in multiple orders, they still have not reached out to me about them or answered my many voicemails. Do not do business with the Florence location. Very sad team there with lack of simple skills
I have never been to a better car dealership this place had an amazing friendly and welcoming atmosphere. This place really showcases, southern hospitality great group of sales and business teams and they want to work with you and actually help you hands-down my favorite Dealership I’ve ever dealt with I would give six stars if possible very friendly phone service. Ashley is so friendly and Chris is still super involved with a customer, even though it is a very busy day and I was very amazed with his performance and his attitude with being busy and having multiple customers to help at the same time I would recommend buying a car this is great
Took my daughter to purchase her first car, Kim and Kris were the absolute best to work with, Josh in finance went above and beyond to get the best option for her. I couldn’t have been more pleased with the service we received. They definitely gained return customers.
Five-Star Experience with Christopher Thorton! I came in during my lunch break to check out a vehicle I saw online, and Christopher Thorton was amazing from the start. He helped me right away, and we went for a test drive after that, I was even more in love with the car. Chris made both my mom and me feel very comfortable, and the entire process was smooth and easy. He really listened to what I wanted and somehow delivered even more. Huge thank you to Chris and the whole Nissan team for such a great experience!
I am very happy with the Team that helped me yesterday! I went in for Service. Ms Kimberly Smith politely sold me a car I liked. From Kim not asking or pressing to the amazing support team she utilized to Hank the Finance Mgr to a fair price for my car! I am overwhelmed with gratitude! But the Service Team is Rover level awesome! Cristina was impeccable with Service! Thank you all for your effortless awesome.
Kimberly gave me the best experience ever. She kept in contact with me after the purchase and I want everyone to know to go and see her. I was down on my luck, her and her manager got me approved and I got a brand new car. Also gave my kids snacks. I love Five Star Nissan. I live an hour away and it’s worth the drive.
Markese and Tony were very helpful and professional in our buying process! This is our 3rd purchase from Five Star Nissan of Florence. We live an hour away from the dealership but it is worth the drive for the great service and pricing!
Please be aware of the service department at this dealership. Looking at the most recent reviews I can see that our experience was not an isolated event.
We brought our Rouge to Five Star Nissan because it would not fully start. Although they were able to ultimately get the vehicle to start again (after replacing several parts totaling almost $3,000) there were several issues along the way and when we went to pick up the vehicle.
1. We brought in two functional key fobs, but when we picked up the vehicle only one worked. 2. We were charged for a $129.95 multi point safety inspection that we did not authorize. 3. The dealership broke the shift lock cover while it was in their possession. 4. The dealership did not return our old ECM despite me asking them to do so before the work began and afterwards. 5. The vehicle was returned to us with a screw missing, a dirty engine bay, and a very dirty driver side door and seat.
When we picked up the vehicle we brought these items to the service advisor's attention. He did not offer a solution at the time, but said he would call us back the next business day. It has now been over three weeks and we have yet to hear from them despite leaving multiple messages.
There are clearly issues at this dealership that start at the top of the organization and end with the service advisors who have no compassion for their customers and do not care to resolve issues. This dealership refuses to take responsibility for their actions.
I would highly recommend that you avoid this dealership.
As an edit I reached out to the general manager twice using the email provided and also called them and left a message. The general manager nor service manager has yet to respond.
D’Angelo Lee was awesome!! I recommend him to anyone! I put 4 stars (round up to 4.5) because of a finance worker that test drove my trade in. He threw my keys on the desk like they were nothing and it felt very disrespectful. Everyone else was awesome!! I recommend buying from here!
No pressure. I was able to checkout a few models and take my time. Respectfully, most of us dread the sales person walking out onto a lot. We actually had a pleasant experience. Will, the salesman, walked my husband and I around the lot. My husband clearly stated “we are not buying today, we’re just looking.” NP Will treated us as a valuable customer. Knowledgeable, Will listened, gave us the opportunity to check out several models. Test driving the new Rogue sealed the deal. The Finance Manager, Harold, thoroughly explained our options, extended warranty, etc. Plus wanted to make sure our payment was within our budget with a good interest-rate. Simple put, Harold enjoys his job, refreshing ;-) Yes, it’s been a long time since we bought a new car. This was an amazing experience, zero stress. I highly recommend Will if you’re in the market for a vehicle or “just looking.” Thank you.
Dre was a wonderful help!! I had so many questions with hoops he had to go through! But he got them done and helped me understand what car I was buying!
My car purchase was the best experience I could've hope for nowadays. I had no transportation of my own so I made my selection from the website. Our salesman, Markese, found me a better deal after I told him what I didn't want via text. The 2nd selection was the best choice financially and personally. I bragged Carvana had them beat by delivering a car. We had no transportation of our own. Markese printed all paperwork prior to our arrival to sign documents. The financial transaction process was seamless. A cashier check as payment in full and he delivered the vehicle to my front door after work on a Saturday. They went above & beyond making us clients for life. They are 10 stars!
I recently purchased a Nissan 370Z from Five Star Nissan Florence in Florence, South Carolina, and I couldn't be more satisfied with the entire experience. I want to extend my heartfelt thanks to Rickey Bradley, the exceptional salesman who assisted us throughout the process.
Rickey went above and beyond by sending me a personalized video message, allowing me to virtually explore the car and make an informed decision before making the 2 1/2-hour drive. His dedication to providing thorough information and promptly answering all our questions truly stood out. What impressed me most was that at no point did I feel pressured or obligated during the entire transaction.
The Nissan 370Z is a beautiful vehicle, and the ease of the entire transaction made the overall experience memorable. Rickey Bradley's professionalism, knowledge, and genuine customer service made this car-buying process a breeze. I highly recommend Rickey and Five Star Nissan Florence for anyone looking for a seamless and enjoyable car-buying experience.
Thank you, Rickey, and the entire team at Five Star Nissan Florence!
We had a great experience because of Mr. Dannie. He was very knowledgeable and able to answer all of our questions and get the best deal. We would recommend to anyone to go to Nissan in Florence SC.and make sure you ask for Mr. Dannie!! Also the lady who greeted us on Saturday was very friendly and hospitable. The guy who finished our final paperwork was very friendly and knowledgeable. Again Thanks Mr. Dannie I love my new SUV!
Took awhile like HOURS but they really worked with me. Got me into a brand new car. Was my first time ever financing anything. Really appreciate everything. Thank u guys! **UPDATE!!** 2021 They got me my first new car. 2022 Danny Myers and Henry were awesome and friendly to get my trade in and another new Nissan. HOWEVER The issue comes in later when if ind out 2 things. 1) Danny Myers LIED and put WAY higher income on my documents than I actually make and he DID NOT explain anything about negative equity and being my 2nd time ever financing anything ended up with HUGE loan and Huge payments NEXT 2) The warranty I purchased does NOT cover mechanical issues like transmission or engine when I was told it would and purchased a Platnium Power train warranty AND I purchased a tire/road warranty after many a flat tire with my 1st car. I just REALLY Dislike being LIED TO and swindled. I guess that's their job to lie and swindle but it's wrong. Now over a year later I'm stuck with a truck and warranty I don't want and can't get out of it. I won't EVER go through Nissan to buy a 3rd car. They got me twice and I was happy the first time but the 2nd time has been a never ending nightmare. ALSO DONT HAVE TO CALL THEM BEVAUSE IF U LEAVE THEM A MESSAGE U WILL NEVER GET A CALL BACK! GOODLUCK
I had an amazing experience at Five Star Nissan of Florence. Azhana helped me in every way possible with trading in my 2016 Chevy Malibu for a 2023 Nissan Altima, she made me and my sister feel very comfortable. It was a great experience 10 out of 10!!!
I visited several dealerships in the area on my day of purchase. My salesman, Mr. Dannie Myers, was amazing! He came out, asked me a few questions about what I was looking for, likes/dislikes, and walked me directly to the only vehicle that I would look at and test drive. His attentiveness to what I wanted made my decision much easier, and I am one picky chick! I fell in love with this car and even purchased it in a color (white) that I vowed to never buy again! If you are looking for a new car, 5 Star Nissan and Mr. Dannie Myers is who you should visit. Mr. Myers will even come out on a nice, hot day!
Came to Nissan as a first time buyer and from the moment I walked in they treated me like family. Not the fake friendly you typically get at a dealership, but a true genuine care for you. I had been in the car market for a while and pretty much knew exactly what I wanted and they made my experience headache free. Matthias Johnson was beyond friendly and caring and never once was he pushy. He put me in exactly what I asked for and more. He is amazing at what he does. His sales manager, Jimbo that handled my financing went above and beyond to make sure I was covered and not drowning in a car payment. He was always straight forward, upfront and never beat around the bush. He even stopped everything he was doing to make sure I understand the break down of my trade in value and where money was being applied. He did not give up until he got a reasonable payment plan set up for me. He is also fantastic at his job. Josh Marston the finance manager explained every to a T regarding my warranty, payment plan and breakdown of complete sale, along with any other questions or concerns I had. The whole entire team was amazing and I would never buy a car from anywhere else. Absolutely amazing. We need more people like them working in this career. Thank you for making my first car buying experience fun, easy, and headache free.
I had the best experience and will recommend Five Star Nissan of Florence to everyone!!! I needed a car quickly after my car was totaled. Everyone was very friendly and knowledgeable. I felt like they truly had my best intentions at heart. They were welcoming and greeted myself and my parents as soon as we got out of our car. I worked with Mr. Luke & Mr. Ricky, and left with a 2023 Nissan Sentra!!! Go see them if you are looking for a vehicle!!!!
Markese Reaves was the best sales associate that I have ever dealt with. Not only did he help me purchase one car, but two! I came in with my mind set on what I wanted and he executed with flying colors. He gave excellent top of the line customer service. Very personable and attentive. I would definitely be coming back and also recommend anyone who is ready to purchase a vehicle, to head on over to #FiveStarNissanFlorence
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