What clients say about Truck Service of Florence in Florence (SC)
Changed out CPC module in our freightliner in a jiffy. Shop guys good. Tow guys need to step up their game and do their job, but all around great experience!
My Cascadia 2023 truck was broke down around their repair shop (truck was in derate and didn't move more than 5 miles) and I called them and asked if they can work on the dpf issues, they said they have very good mechanics so I towed the truck to them. First they said the def doser is bad and I paid 1992$ for that then the injector harness and then they said all injectors might be damaged. I paid over at the end 3000$ and truck was still in derate, their offer was replacing the injectors and then truck could be good, they said because of injectors are bad truck is not taking the force regen. I wasn't agree with that and towed the truck all the way to IL and replaced the Aftertreatment control module and everything was good. So they take my truck and made me to pay for over 3000$ for nothing! They didn't know what's the problem was and they were still offering to change the injectors. Absolutely nonsense! Don't take your truck to them if you have something more than tire change or something!
They provided us with great services. Helped us with our warranty claimed to a certain degree, and made sure our reefer unit didn't run out of fuel for several days while we waited. Mechanics and services team kept us in the loop.
These guys know their stuff. I called them on the second day of my breakdown in this city at the Pilot truck stop. On the first day, another mechanic from a different shop came out, but he couldn’t fix it. So the next day, I called these guys. They arrived promptly within about 40 minutes and fixed my truck, did everything right, and I’m really happy with their work. But I do think they’re a bit on the expensive side for repairs.Jonathan is really good mechanic
They towed my truck 6 miles charged me $1750 dollars. They charged $300 to diagnose my truck to see what was wrong and told me this big drawn out lie about how my transmission was ran low in oil and it was the transmission. Well I said what will this cost, they said around $10,500 for everything. So of course I got other prices to see how far off they were. Well next guy told me that it would be around $7500 for everything. Now keep in mind transmission was coming from the same company. So I call them back and tell them this. Guy said hey we want your business we can match it.. So of course my guy said bring it to me it’s probably not a transmission… well guess what it wasn’t.. it was a $1500 drive shaft well I tell the guy and he said he would talk to his mechanic.. of course that didn’t happen.. They also tore the main air hose off my truck where they towed it wrong and warped the frame on my truck. Now we have this on camera with the tow driver telling us this with 2 witnesses and cameras . Well they offered to pay for hose and they did and then reversed the charges … So long story short CROOKSSSSSS
Lori and Tom were GOD sent. They helped us out when no one else would. Their sensitivity to our situation and their mechanical skills were just what we needed after being stranded for a couple of days. I cannot say enough great things about them personally and ultimately the service they provided. They got us back on the road after a few mobile mechanics tried but couldn’t. A couple of Mobile mechanics told us we had a bad starter(a part no one had in stock and very expensive ) but when this company came out they determined a two dollar fuse was faulty and they replaced it and got us back to traveling to VA. Amazing service
Tom Obitko and his team are high experienced techs! They know the importance of getting drivers back on the road but most importantly they do it safely!
Thank to Truck service of florence. I had an issue with my truck and they did an excellent job to get me back on the road. Johnny (Billy the kid ) treated me with kid gloves and made an otherwise horrible situation ok with his fast and great service.
Called these guys around 4 p.m. with a truck broke down about 12 miles past their shop. Not only did they tow our truck for us, they had it fixed by the next day after lunch. Our driveshaft had completely broken in our truck. These guys are awesome and had very reasonable prices. They actually went over and beyond to save us money. They will be our go to mechanic if we are in that area again!
Had a Truck break down on I95 South. South of Florence about 50 miles or so with a Broken Air compressor called into the Service center and spoke to Caleb and advised him of my situation at hand he recommended towing the Truck and Trailer back to the shop to make the repairs needed. The Tow Truck arrived shortly after my call and they made all the repairs needed to get My Truck back on the road and even went above and beyond what they should've to get me back on the road in a timely manner. If your in need of Towing or any Commercial Truck or Trailer repairs please don't hesitate to call into these guy's. Caleb Thanks again for coming through for us once again you've been a big help over the past few years with our equipment. Thank you and the Team! From Perfection Transport LLC
I had an HC doser w/gasket and a nox sensor (outlet) replaced here. This shop's office team is very strong. The lead associate ordered the parts and the technicians replaced the parts way ahead of the scheduled time. Got towed by friendly wreck truck driver to a nearby Freightliner dealership where I had both the ACM and MCM updated with the courtesy of a kind arrangement by Caleb from this repair shop. Amazingly, I was back on the road on a Friday afternoon. Yes. On a Friday afternoon and only the truck drivers know about the pain that comes with being stuck somewhere on the road due to a breakdown during weekend days. Thank you, Truck Service of Florence for the excellent service.
Couldn't ask for anything more! Had a small motorcoach going from New York to Florida getting fuel halfway and starter failed at the fuel station. Caleb came out on roadcall and did his best early in the morning but had to tow to the shop. They communicated extremely well with me over the phone and got it up and running next day after finding new starter. Being a large bus company I often deal with over the road breakdowns. I have had good and mostly bad experiences over the years. If I have another bus break down near them, I WILL NOT HESITATE. Thank you gentlemen.
I don't have one good thing to say about this shop. I would not recommend getting anything done here unless you want to be given the run around, and when they're done running, they're breaking other parts, not telling you, and then replacing it with used parts they found around the shop. They leave bolts missing, strip them out others, not to mention all the grease they put on our brand new paint. They quoted the job, but somehow the bill come back to be 2k more than what was quoted. When we were told the truck should be ready by the end of the day (after being there for weeks) and we arrived, it was not ready, in fact everyone left and we had to call the service writer to come back and take the payment. On our way home, they did such a good job, that there was NO CLUTCH while trying to merge off the interstate simply because they didn't put the bolts back in and tighten them! We're lucky he didn't kill himself or someone else DO NOT RECOMMEND. BIG YIKES!!!
Fixing one small part became to 1 week stalled in this shop. They made mistakes changing other parts and at the end, they charged us for their mistakes. Not recommended at all if you don’t want to lose time and a lot of money money.
Tom provided exceptional service when he helped us with a bad tire during a road trip to Dallas. In addition to going above and beyond on the tire change, Tom inspected the rest of the vehicle to ensure we got to Dallas safe. Lastly, Tom came out to help us during Hurricane Helen. We are forever grateful for his help and professionalism. I would recommend this company and would use them again.
I had an outstanding experience with Tom Obitko through Penske's 24-hour roadside assistance. During a long move to Frisco, TX, we stopped at the South Carolina Welcome Center and noticed an issue with one of the tires on our Penske truck. The tire was worn to the point that the white threads were visible, and it needed immediate attention.
Tom was called by Penske's roadside assistance, and he responded promptly. Not only did he expertly change the tire, but he also went above and beyond by thoroughly checking the entire truck to make sure we were safe for the long journey ahead. Thanks to Tom's professionalism and dedication, we made it to Texas safely.
I highly recommend Tom Obitko and Truck Service of Florence for their exceptional and reliable service. Thank you, Tom, for going the extra mile to ensure we could continue our trip with peace of mind!
Had a leaking wheel seal on a Saturday afternoon. Clint was the technician that worked on my truck. He arrived on time, got me in a bay, and got me back up and running in a timely manner. He was very professional and I could tell he knew what he was doing. Price was very reasonable and I would highly recommend them if you're in the Florence area.
Caleb was punctual, communication was on point, very knowledgeable professional with tractor trailer repairs and priced reasonably. Great service and I would recommend his experience and the shop to any motor carrier or drivers near and far.
Traveling through Florence SC area and the parking break on our RV got stuck and wouldn’t release after fueling up in Timmonsville. Mason came to the rescue with mobile service! A relay valve went bad and he went back to his shop and rebuilt the existing valve and installed it back in our RV and we were on our way! Mason’s knowledge and expertise saved us quite a bit of time and money, eliminating the need for towing our 35 foot RV to a shop to fix. We can’t thank him enough for his professional, prompt, knowledgeable and courteous service! It’s hard to find good mechanics like that these days. He was very quick to diagnose. He knew what he was doing! Thank you again, Mason!
I recently had the pleasure of working with Truck Service of Florence, and I must say it was an outstanding experience from start to finish. My truck was in desperate need of repair, and they handled everything with the utmost professionalism and efficiency.
Tom Obitko, in particular, went above and beyond in assisting me. From the moment I called in, he was friendly, knowledgeable, and eager to help. He thoroughly explained the issues with my truck and the necessary repairs, ensuring I understood everything before proceeding.
The quality of work done on my truck was top-notch. It now runs better than ever, and I couldn’t be happier with the results. The turnaround time was impressive, and the pricing was fair and transparent.
I highly recommend Truck Service of Florence for anyone in need of truck repairs. Special thanks to Tom Obitko for his exceptional service and dedication to customer satisfaction. I will definitely be returning for any future maintenance or repair needs.
Let me tell you about this repair facility. Well, I had Mr. Caleb come and did a repair job on my truck. My DEF pump was faulty. He fixed it without any major issues. A lot of other mechanics would have have had me towed in but, he made sure that I didn’t had to go down that avenue. I would recommend this repair shop to everyone. Thank you Mr. Caleb.
Our RV broke down on Saturday of Easter weekend on our way home to NY. We called 2 truck stop garages, 3 independent repair shops 2 mobile RV mechanics and not one could help us or the were closed for the holiday weekend. Called Tom he was there in less than 90 minute's, He didn't have the right part we needed so he went back to his shop and figured out a repair that would get us home safe. Super nice guy too. Definitely went above and beyond his job for us. We probly would have sitting there till Monday waiting for repair shops to open back up Thanks again Tom Obitko The Coles.
It’s currently 1:10am and this shop has been working tirelessly for a few hours now to get my AC running. Tom figured out what the issue was within 5 minutes and has been working on it. I have AC!! He didn’t give up regardless of freightliners flawed design and I am set to finish my trip to Tampa where it’s expected to be 85 degrees. Call this shop first!!! Don’t go anywhere else and though my company is paying for a a service, I feel like I owe them because of this amazing same day service
My truck broke down with a loaded trailer. Price they gave me for tow to their shop was reasonable although I didn't use them, only because my roadside chose a different company it was good to know. As soon as they open they got my truck into a bay jumped right on it told me what's wrong with it and fixed the problem and got my driver back on the road! Price was very reasonable felt good to be dealing with honest shop will definitely keep them on fast dial.
Been looking for a reliable company to keep my small fleet ruunning when issues come for a time&these fellas &ladies will definitely b my new go to guys!!! THEY are Very Thorough with repairs & work performed!!
Excellent service and attention to detail. Our camper had a bad bearing heading to Mertyle Beach. Tom and his team came to our rescue and pointed out some items that had been poorly addressed before we left that we assumed were done properly since we had paid for those services back home. Thanks again!!
Can’t say enough about Tom and his staff at Truck Service of Florence. Thank you for everything you did to get our 30 foot travel trailer back on the road after a bearing overheated and we nearly lost our tire. Tom allowed us to limp our trailer to his shop and plug it in so we wouldn’t lose all of our refrigerated items. This was on a Sunday afternoon.
By Monday Tom had called us regarding parts, a general estimate, and everything that he would do to get us back on the road quickly, but more importantly, SAFELY. He was very thorough about prices and the work being completed. It was evident from the very beginning that Tom would ensure things were done properly and to the highest possible standard which was very reassuring.
He located the parts needed (backing plate and hub) that had to be shipped overnight from Ohio and California. While the hub from Ohio didn’t arrive until Thursday (no fault on Truck Repair’s part), once it was, it was installed and we were on the road ready to continue our vacation.
Tom’s communication, attention to detail, and service were top notch. Special thanks to Caleb for the countless hours you put in getting our travel trailer back on the road.
These things happen and as unfortunate, inconvenient, and costly as they are, we feel blessed to have found Tom and Truck Service of Florence. I highly recommend this business.
would like to give shout out to some awesome professional young men who helped us when our RV blew a hydraulic line on our diesel pusher on way to Florida. Jonathan, Kelly, Josh and Caleb all played a part in getting us back on the road. If you ever need road side assistance or mechanical services give Truck Services of Florence, SC a call.
I Truly Can't Say Anything Bad About This Place I Called Them When My KW Went Down And They Showed Up And Did What Was Needed To Get Me To The Dealership Awesome Staff And The Driver That Showed Up Was Nothing But Professional And Did His Job Above And Beyond I Would Recommend This Company To Anyone Anytime The Driver Josh Was Outstanding And Very Professional Hands Down The Best
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