I've been shopping there a long time it's a great place I checked online for my part knew how much it was it was $20 cheaper than I thought it would be
Instead of dirt they laid lava rock across the entire yard. So you might want to look for some floor mats or rear cargo carpet to lay on. If you ask for a vehicle your list print out might be out of date. I had five Cherokees on my list and four of them weren't even in the lot.
Overall, it’s not a bad junkyard, but they don’t accept returns unless you purchased an additional warranty. Even if you come back the next day and realize the part doesn’t fit your vehicle or turns out to be defective.
I've bought parts here multiple times and have had a good experience each time. They offer a 90-day warranty with most parts. You can see the price of the parts on the website before you get there. Some prices are higher than new prices and some are great deals. I've bought something and walked out to the parking lot and realized it was broken. Walked back in and got a refund. Most things I buy the warranty with. I had another experience where I bought a master window switch. It worked for about a week and then stopped. I took it back and got a refund for the price. Just note when you look through the website look at the date the vehicle came in. If it's only been a week you have a good chance of the part you needing being there. If it's been 3 or 4 weeks then the vehicle has probably been stripped.
I visited this place for the first time yesterday looking for parts for my 83 ford f150 the staff was nice at first went in, it was clean in the front part but a mess in the farther rows. The worst part is I found some parts (which I will say are harder to find nowadays) but the price for some of it was ridiculous, they were going to charge me $18 for a pane of glass for the side mirror and $8 each for the plastic pieces for the sides of the bench seat which is absurd. Not only that but they didn't even give the opinion if I wanted it they just added it on, that alone is scummy u should ask if people would like the warranty not just assume. WORST JUNKYARD EVER, will not ever be returning.
Came in to get a tire and rim and needed help with the removal because my hips are bad. Was told the person that did the customer help was off, even when 2 people are in the office working the front desk and 5 other employees were standing around chatting with each other. The desk people didn't even ask if anyone is welling to help me, they acted like they didn't even care about the handicapped.
The Hispanic girl working at the counter is EXTREMELY RUDE!!!! When people walk in she expects you to speak to her, she does NOT offer any customer service at all, and the manager is no better!!! He is just as rude! I told them about my experience with their worker and they brushed me off like that’s how customers are supposed to be treated!! DO NOT take your business there!!!! The manager actually condones the behavior of his rude worker!! I’m not sure if it’s my skin color that I was treated so poorly, but my mind is telling me differently!! Please DO NOT take your business there!! Respect is due even to a dog!!!!
They sneak a 30% up charge on everything and call it a 90 day guarantee, without asking you. I can see needing it for maybe electrical parts etc but not say window glass or a piece of metal bracket. I never noticed this until yesterday.
So instead of asking if you want the 90 guarantee, they act like it's part of the pricing and automatically add it.
That said the staff is always friendly here, and great to talk to!
Next they(LKQ is a nationwide company) charge an environmental fee which is supposed to "ensure we provide you with a safe clean working environment" never mind the yard is covered in jagged parts and surrounded by an electric fence. Or the fact it says if you purchase the 90 Guarantee... You know the one they automatically add without asking, the fee is refundable... So why charge it in the first place.
Make sure you specify when you get stuff that you don't want the guarantee if you don't actually want it, it's a easy way for LKQ to make a 30% profit increase for nothing on things like a radio bezel adapter which makes it more expensive than new.
Can't explain enough how garbage of a facility this. They are bottom feeders who will sell you some broken pieces of plastic just to make a couple dollars. Take your business elsewhere and don't waste your time here, this place deserves to go under and never reopen. Everything is far overpriced and trashed and costs literally exactly as much as BRAND NEW parts. The folks employed are about as trashy as the parts they sell. I guess that's why they work at a junkyard!
UPDATE: I reached out to the link provided in the company’s response and have not received any response as of this evening 3/12. All I would like is my money returned as I did not receive the parts I paid for.
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I recently went in and purchased 2 new windows that Dewayne handled for me. I paid $235 to have them taken off and provided to me. After I got into a total loss car accident from being blindsided, I reached out to get a refund because the windows were never given to me or installed. He was nicely holding them for me until I was able to come in for install.
Dewayne first told me he would refund me and was sorry to hear what happened. I had to follow up myself multiple times regarding the refund. When he finally responded, he said he would only refund me $110 for the windows and the rest was separate. He had quoted me $235 for getting the windows to me. After several back and forth messages, I compromised and said I was willing to take $175 to move on. He refused to compromise, and then blocked me from further contact. He as a professional also told me that I’m not a good person, even though I was simply asking for my money to be returned since I no longer needed them after getting in a car accident.
Now, I am out every dollar and never got the windows I purchased. All I want is my refund. It’s very disappointing to see the lack of professionalism, but I would just like to move on and feel it’s the right thing for the company to refund me for windows I never received. Dewayne has my number and the company can reach me that way.
LKQ has jacked the prices up on everything in there catalog. most parts are vehicle specific now and will increase in price depending on the vehicle value. they buy these junk cars for under $200 and then act like the parts are worth the same as gold. make the drive to Blue and Gold for a better junkyard experience.
Teresa was extremely knowledgeable about the industry. With her experience and guidance I was able to obtain the necessary parts for my vehicle. I believe she’s a wonderful addition to the LKQ team.
Buyers beware!!!! They jack the pricer about a month ago and now steel parts cost 2-3 times from what they used to.
Steel bumper $100 month ago now $300. Fender $60 then, $120 now and so on. Waist of your time now.
The layout isn't terrible, but compared to blue and golds, the selection is fairly lackluster. Blue and gold's also has a cheaper entry fee. And their parts costs are cheaper as well.
LKQ seems to be charging quite a bit more than his reasonable. I was attempting to get a radiator, LKQ charges 105. Ordering one online, brand new, OEM, with shipping costs me 90.
I would say that if you need a part immediately, it could be a good choice. But if you are willing to wait two or three days for a part to ship to you, it's going to be cheaper, you aren't going to have to pull it yourself, and it's going to be new.
I shouldn't have been surprised that it's a glorified junkyard and would reflect as such in pricing. But when I got the receipt & saw all the fees and warranty info, plus the original price for a used part that I had to remove after paying an admission fee to gain access in the first place... I would rather purchase the item new next time. The price would reflect the amount of effort and time along with what the "used" price was anyway.
I purchased a set of rims and tires from this location in North Charleston and I went back an hour later realizing they don’t fit my car and they did not want to give me a refund because I did not purchase warranty. Then I ask for proof of their claim and the manager comes out and aggressively tells me that they’re not giving me a refund because I did not purchase warranty when only 45 minutes have passed.
BEWARE OF THEIR SCAM BEFORE SPENDING YOUR VALUABLE TIME AND $$$$. They won’t pick up the phone but instead all the recorded messages send you to their website to see what parts they have on hand. On their website you search by the make model and part name. It comes up that they have the part (in my case a rear bumper and step bars). So I rush down on my first day off and walk in. The lady pulls up the vehicle in their system, gives me a quote for the part I want. Satisfied with the cost I paid my entry fee ( mandatory to walk out on the yard). I go and load up all my tools and make my way out to the vehicle that I was interested in and it was stripped already of all the parts I was interested in.
So the scam is, they lead you to believe they have the part with their “fancy” website with lookups for parts, then charge you an mandatory entry fee to find out they don’t have what they claimed to have. Why can’t businesses just be honest with people these days?
Always had a good experience coming here. Very convenient having their inventory online so I can see if a vehicle close to mine is on the lot or not (which some other yards in the area don't do). Is it a bit pricey? Yeah, it is... but still cheaper than ordering the same parts online. Staff has always been excellent as well.
Sold me a tire and rim. Charged me for a warranty I didn't ask for and on there receipt ,it says they don't give warranties on tires. Also charged me a core charge ,for desposal of fluid. I bought tire and rim from them. Charged me double for entry fee. 3 at gate. 4.45 on receipt. Will have to go back and talk to manager.
My experience here hasn’t always been the best but I always leave with what I came for. That said, this most recent visit was about as smooth as possible. Like always, a simple $3 to look around. The lady at the front checked us in and searched for the car we needed without me having to prompt anything. I’d already had it up from the webpage but she wanted to make sure it was still in the same spot. I got what I needed and went to check out which is sometimes a bit stressful. The gentlemen at the desk were all smiles with manners to go around. A fair price for a plastic part that I just wanted for aesthetic purposes. I had the price list from the website ready to go but it wasn’t necessary. The same service as before but with great execution. I can’t speak for the other services but as someone who read the reviews before going the first time, I figure it’s only right to highlight the good just as much.
Had a car scheduled to be picked up from them. 10 minutes away from the pickup location I contacted the tow truck driver who told me to call him once I got there and had the car out of the gate. I called him 15 minutes later and he never answered for 2 hours. Finally got in touch with him at 2:45 and he said he would be there in 20-30 minutes. He never showed up and I waited another hour and a half and never hot a call back. Would never use again. If your selling a junk car go through blue and gold.
I was a little skeptical after reading some bad reviews. However, I decided to get a quote for my undriveable 2003 van anyway. The entire process was very smooth. We got a quote which was good for seven days. After a few days, we called to accept the offer. They set up a tow for the next day. We received a call the next morning to confirm pick-up, and later that afternoon, the tow truck showed up and took the vehicle to the yard. We showed up to the yard shortly after the vehicle arrived. After a quick inspection, they cut us a check for the exact amount of the quote. Process could not have been easier. Thank you LKQ!
Been here countless times. It's real easy people, walk in pay your 3 dollars, dont come near closing time unless your fast and it's a simple removal! They warn early to get people finished up and out... Every time I buy things I pay what they ask and that's it-done. Easy, fast, good service. Seems like all you leaving bad reviews are idiots. Follow the rules
Gave the lady my 3$ to get in, signed in, she then asked me for the 3$ again claiming I never paid her, she was adamant about checking the drawer to make sure she had the money she just got done putting in the drawer but didn't remember doing. The yard itself was pretty well organized but didn't have what I needed. Way she goes. Definitely will NOT be my first choice for used auto parts
I go to LKQ fairly frequently and have been quite successful in finding the parts I need. Saves me quite a bit of money, especially on small items that are expensive new. It is a self-service junkyard though, not a parts store. This means they have no idea if the part you need is still on the car out in the yard. They also are not there to offer you diagnostics or mechanical advice. That is what self-service means. But the employees have always been fine - just follow the rules and don't be a jerk like so many people want to be. Also, check their website to make sure the car you need is there before going. Do your homework.
Not there fault if they don't have it. Its a pick your part yard. They don't get your part or allow rolling carts. They do however provide hoists and wheelbarrow s once your in..they are not there to be technicians but they do have a knowledgeable staff. Every part is backed and last I was there even electrical parts were exchangeable.. I don't go often but I will be there tomorrow for coil springs.. I know what I need to remove what I want and I will be done quickly because the yard is organized and maintained.. Not exactly a man Disney world but I am going to get my dad and walk the yard when I go.. The inventory turns over and vintage cars are almost non existent but anything common in the last twenty years is almost guaranteed. I'm not a review type guy but I've had a great experience ever time I've been there.. Honest, no nonsense,courteous, and respectful staff.. I'd give them five stars but nobody's perfect..
I am a shop owner. I use LKQ all the time. If you are a smart consumer you will check inventory on the vehicle you are looking for. You can even check for compatibility at the register for the part you are looking for. That opens your car range to search even more. They offer warranties on these parts and a core also. Most auto salvage yards do not. Be respectful when you go in. I have watched people come and go. Customers can be nasty and pro-fain. remember you get what you give. If you have a question don't be scared to ask a person inside the building. There are part pullers out there but they are independent contractors. They are only about taking your money. Ask for a recommended parts puller. Those are the good ones. Do not be scammed. Always ask inside with a person at the counter or an LKQ employee. You get what you give is the most important thing to remember. I have dealt with them for approx 20 years. I have never had a problem.
For a guy who doesn't do car stuff very often, LKQ gave me the experience I hoped for. They were quick and to the point. I paid an admission fee, found my car in 2 minutes, got to work, got my part, brought it to the counter, paid a price you can't be anywhere, and I was on my way. Their staff is efficient and very friendly. I will be going back soon to get some more stuff. Looking forward to it!
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