What clients say about America's Auto Auction Augusta in North Augusta (SC)
Worst customer service I have ever experienced when picking up a vehicle as a tow truck operator. I would never do business with them and will hate my life if I have to step on their property again.
I must say America's auto auction and the employees here are great. Be that as of this being the third car that was purchased from here thank you all for your business and look forward to working with you again
It is so sad that someone who claim to be running an honest business told my partner and I that he speaks for the finance company and will not let us low ball the finance company when we have checked out the vehicle and found 10 fault codes and offered two thirds the asking price, never the less as being in business for over 25 years and going strong did made an offer and tried to do business so you the public be the judge according to my previous review didn’t I show that I was doing what the Augusta auto auction rep said I should have done also if the vehicle was sold for 3 times the going price I am sure that the new owner didn’t have all the information about the vehicle so I want you at the company to be blessed and people stop and do their research before making a purchase at that institute.
As a dealer I started buying cars here regularly. The office staff was always friendly and helpful. One day they decided it was a good idea to leave our vehicles parked outside of the gate(without my knowlege or consent) with the keys and one was stolen. Management claims it is not their fault and they will do nothing about it. I was flying there almost weekly, purchased 62 vehicles and this is what they think of our business. Most mom and pop auctions treat you right, but not this one.
Dan, I made numerous phone calls, left messages and no one would even call me back about the missing vehicle. I simply asked for someone to file a police report for me with the local law enforcement and was told you would not even do that. However, your auction did file a report for the other car that was stolen the next night for another dealer. I had to fly up there to even speak to someone. I was looked straight in the face and told that there was absolutely nothing that you would do to help. I did not give anyone permission to leave our vehicles outside. A random transporter(that has never picked up cars for me there) called a cell phone of one of your employees with zero verification and they were left outside. If someone besides the owner of a vehicle calls my shop to have a car left outside of our fence with the keys in it, I am responsible if something happens to that vehicle. You know what the right thing to do is and you chose not to do it.
The employees of the company were helpful & kind. The HUGE PROBLEM was the truck purchased was rigged to run only a few miles before falling apart by the REAL OWNER - STOKES/HODGES AUTO OF AIKEN, SC !!! Truck started rattling & shaking only a few miles away. Mechanic told me the engine was bad andust be REPLACED !!! Contacted Stokes/Hodges.. OFFERED NO KIND OF COMPENSATION !! RAN GREAT ON LOT !! WOULD NOT GO BACK THERE.
If the "Lemon law" comes into effect this place would close... Over priced is being nice! Check everything your interested in very thoroughly wires and all!!
There a joke time and time people get stuck with junk cars they open to the public certain days then all the dealers bring there cars with hidden problems and push them off
Nice people and good experience, the prices are a little too high for the auction block in my opinion. They are low retain on most, but not all. I did see a few good deals roll through
Big waste of time and 25 dollars 26 dollars if you use your card it's not a auction its a place where the dealers have set the price on vehicles they couldn't sale on there lots if you dont meet the price they want it's a no sale a actual auction is where you take your chances it's a RIP off might as well go to the dealerships and do the same thing I'd be happy to get my money back on that tag that last a year cause I dont ever see me going back there agsin
Office Staff are not thoroughly trained on the purchasing process of vehicles. I purchased a vehicle and was told before I left the lot it had to be insured.
None of the staff were sure and were on a chat with someone online to ask.. If this was something I needed to have this was something that should have been told to me before my chip was read...
This is something I have never heard of. Especially when you receive the title it won't be in your name anyway. So normally you only have a BILL OF SALE from the auction stating you brought the vehicle until you receive the title to insure the vehicle. I had to have charges reversed on my card and was told money would return immediately. Then when I asked why my funds hadn't returned to my card I was told it would be 3 business days.
Went to get personal items from vehicle and nobody knew where it was! 2 trips to Augusta/South Carolina, just to find out the vehicle is in Savannah..... NO COMMUNICATION WHAT SO EVER!!!!
Fast paste. They don't high anything about their cars. I do hate that the Dealer's Auction is the day before the Open Auction that is for the regular public. They get to pick through the really good cars.
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