I stopped by there today for some information. I didn't expect much but just a small hint about what I needed to do. But the owner was great, he took the time out of his very busy schedule and gave me a nice 10-minute long conversation about how to best proceed with my vehicle. I really appreciate it and I needed that to help me make the right decision. Thank you from one business owner to another.
From the moment I walked into Family Auto, I was reminded that true service is not just about fixing cars, but about caring for people. This most recent visit, my fourth time coming here, truly sealed my trust and loyalty for life. I came in for a wheel bearing and wheel hub replacement, and Alex executed and delivered nothing short of perfect service.
Alex’s professionalism, focus, and technical skill were evident from start to finish. He approached the job with precision, efficiency, and pride in his work. Everything was done clean, fast, and most importantly, correctly. You can tell Alex is one of those young, ambitious, and talented individuals who genuinely cares about doing things the right way, not the easy way. His determination and drive are rare, and it shows in the quality of his work. Watching him and the rest of the team in the back work together with such confidence and coordination gave me complete peace of mind. My car wasn’t just being repaired……it was being respected.
Equally important to this experience is Brian. From the very first day I ever stepped into Family Auto, Brian has always been a welcoming presence—honest, kind-hearted, and genuine. He treats people like family, not transactions. This time, however, Brian created what I can only describe as a miracle in my life. I didn’t know what I was walking into that day, and he didn’t know how far that moment would take me, but it changed more than just my situation….it changed my perspective.
I can’t say exactly what Brian did for me, because what was meant for me is meant for me. But what I can say is that his actions came from a place of compassion, integrity, and humanity. In a world where so many people look for reasons to turn others away, Brian looked for a way to help. That kind of character is rare and unforgettable. It’s the kind of thing that stays with you long after you leave the shop.
What truly separates Family Auto from other places is that their service goes far beyond the specific repair you came in for. Whether it’s mechanical work, guidance, or simply being treated with dignity, they give you more than you expect. The atmosphere here is welcoming, honest, and filled with people who deserve every ounce of success that comes their way.
Meeting more of the team this time around only reinforced my respect for this place. The fellas in the back are young, motivated, and highly skilled, working with a level of automation, speed, and precision that reflects both talent and strong leadership. They take pride in their craft, and it shows in every detail of the work they do.
Once again, I will always come back to Family Auto for any needs I have. Not just because they do excellent work, but because they are honest, loving, and deserving people…..some of the best I’ve ever met. If you’re looking for service you can trust, people who truly care, and work that’s done right the first time, please come to this place. You won’t just leave with a repaired vehicle….you’ll leave with peace of mind.
Awesome mechanic shop, got a same day inspection for my Land Rover and it was so quick and easy. The whole staff was very knowledgeable, friendly, and helpful! I will now be coming here and recommending it to everyone.
We were on our way from NY to NC and broke down in the middle of the night. We found them and waited for the shop to open. Super friendly and had us back on the road within an hour of them opening. They were awesome!
A friend & I were visiting near by this area when we caught a flat tire. We live about an hr 30 mins away, so we were freaking out, mind you we had children with us. It was close to closing time & this was the only shop who understood our situation & told us to come right in. The owner was so understanding, funny & generous. What can I say besides we left his shop on our way home in peace! God Bless him. Thank You so much! NY 🍎 :)
Early morning on a Saturday, got a screw in my tire which messed up my whole day. Called to see if they could help, they quoted me the price up front (if it could be patched). Got there 10 minutes later to a busy shop, they squeezed me right in and I was out in 15 minutes with friendly service. Didn’t play games with price or repair. That’s how you earn a customer!
So you never want to have your car break down and you especially don't want your kid's car to break down far from home. But if it does, hope that they have a company like Family Auto to help them. Daughter was at a mud run and getting stuck in the mud didn't sit well with the car. Thanks to CBR towing for being friendly and professional as well. Family Auto staff even stayed past their closing time to try to solve the issue. The car needed to stay to get repaired, but they let us know the status every step of the way. So if you find you need help when near this garage, make sure you put them at the top of the list. I wish that they were closer to where we live.
They take good care of your car! No matter what it is! Best price in the Poconos, and I've tried nearly all autoshops in the Poconos. These guys beat all the prices and work!
My truck broke down and this was the closest place. It was my first time there and I was impressed with how quickly they diagnosed and gave me a fair estimate. They had my truck done the next day. The price was less than the estimate and the work was done with care and experience. Will be using them from now on.
Brian at Family Auto is one of the most brilliant, honest, and genuinely caring auto mechanics I have ever encountered. With a calm yet skillful demeanor, Brian handled my wheel bearing and hub replacement with unmatched precision and speed. His expertise shone through as he perfectly pressed the components into place, demonstrating not only technical prowess but a deep understanding of automotive mechanics. What truly sets Brian apart is his amazing attitude and hilarious character; he combines professionalism with a warm, friendly sense of humor that instantly puts you at ease. I was particularly impressed by how he tackled the job with both efficiency and meticulous attention to detail. Brian’s unique blend of skills, personality, and work ethic makes him a standout in the industry. I wholeheartedly recommend Family Auto and Brian for anyone seeking top-notch automotive care and service. His remarkable dedication and expertise continually exceed customer expectations.
I'm new to the area and needed my Chevy inspected. The customer service was great made me feel like I made the right decision bringing my vehicle to them. Also didn't try to sell me things that could wait a bit. I will definitely be back with all my vehicles.
Great customer service, honest and funny.
Came here for tire issues, and they showed me the issue, what they were going to do and explained it for me to understand. (I know nothing about cars).
Waited in the waiting room and had nice conversations with other customers and the team.
They were wonderful was actually referred to them by three different people.. had some concerns they were professional and HONEST... addressed all areas discussed. Great customer service highly recommended...
Purchased a 2012 Ford Escape in Florida on Dec 2022 for my teenage granddaughter as a Christmas present. Had it shipped to Effort.
Her mom took it to Ford for state inspection. Where they told her it needed a new exhaust system for $900.
A friend recommended Family Auto. Upon inspection FA said "It did not need a muffler"
"It passed inspection".
Fast forward to June 2024. I had FA replace the muffler n pipes along with a oil change.. Eventhough it could have waited. They performed the work at a great price.
They also replaced the hood that accidentally opened while driving. My fault for not closing it fully. FA found a matching hood and installed it at a reasonable cost.
Family Auto is a Honorable Business with great employees, whom I will recommend to everyone. They also honored me with a Veterans Discount.
This shop fixed some cosmetic issues (cops don’t like to see cracked bumpers apparently) and got my inspection and oil change. They are so nice and honest. And it’s so convenient that they are so close and I don’t have to drive far. I trust them and appreciated their hard work and general friendliness.
Great experience! I took a shot two days before Christmas to get a last minute oil change...stopped in... They told me to give them 30 and they would do the oil change!
Down to earth staff, nice conversation while waiting... Made me feel comfortable /welcome... And this is the main reason why I'll be back!
Great bunch of guys!
Excellent Service... Fair Prices..!
I have used other repair shops in the area since moving here 5 years ago. Thank heavens a friend referred me to these guys... Always a solution, never an excuse.. 5 stars in my book..!
I do not recommend this place. I went to change the oil and they didn't get all the oil out of the engine. They left 3 quarters oil in the engine. and they fill it with 8 quarters above the 3 quarters the they left on engine. Right now I don't know if the motor or engine works. This happened October 26. They charge me $147 just to damage my engine.
Awesome service. I trust these guys.
Real person answers the phone which is a great start. 2013 Subaru - had oil change done then went back 2 weeks later for state inspection.
I have been utilizing the services of this business for 3 years now. Their expertise and attention to detail are much better than one might expect from a small town private garage. They are prompt with scheduled repairs and services. They are affordable and more than reasonable with any agreed upon payment plans. They are as thourough as they can possibly be with any service or repair. They are friendly and informative and more than happy to explain the issues with your vehicle. They are a very busy shop because of these things predictably though. Despite this they will always honor any commitment. For me - this is a VERY HIGHLY recommended shop.
Recently had my car towed to Family Auto for a ball joint/axle issue. We got there right before close on Wednesday. We’re from out of town and had to leave the area by Saturday morning. My car was ready to go by Friday morning. I’m very impressed and thankful for the quick turn-around time. Prices were reasonable, I would definitely recommend them!
My wife and I had our car brake down on the highway nowhere near our home. We somehow got to Family Auto, and John and his team took care of us. They helped us understand the situation and our options and treated us like one of their own. I highly recommend their services and commitment to the customer.
Terrible workman ship. Purchased a vehicle from this place that they have been working on for years. I was given work orders stating that the transmission lines have been replaced as well as the transmission cooler. Well the transmission lines were pieced together with rubber fuel line it looks like a child did it and the transmission cooler that they just replaced is entirely the wrong one. Now because of these issues ive had to take the vehicle to a professional transmission shop and pay $2300 because the transmission overheated because of the wrong cooler and burnt up the whole transmission. Not professional. Do not take your vehicle here for service by any means.
Made an appointment online and they were extremely accommodating to my schedule. Everything was on time and up front. Very friendly, very professional and very knowledgeable. Having just moved into the area I was able to chat with a couple other customers who all had great things to say about the work that has been done at family auto. For my visit it was a great and friendly environment, great work, and great pricing. I couldn’t have asked for any more and will be back for all my automotive needs.
3223 Hillcrest Dr, Effort, PARecycling center
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