What clients say about New Holland Toyota in New Holland (PA)
I just purchased a new RAV4 & Aiden was wonderful! Aiden greeted us right as we walked in & asked if we were looking for someone in particular and we said we weren’t so we went with him. He invited us to sit down and talk about what exactly I was looking for. He was extremely knowledgeable and was able to answer all the questions I had. He found me the exact car I wanted with every feature I preferred even the color! When we pulled back on the lot after the test drive, he went over every button and feature that was on the dash, as well as the steering wheel. This was exceptional, I’ve purchased cars before and no one ever took the time to do that. It was my first time I ever looked at cars in person after looking for months online, I fully did not expect to find something right away but with Aiden’s help I was able to. Matej in the finance department was great as well! I live out of state so purchasing with Aiden made the process super smooth! If anyone is looking for purchase soon, I highly recommend asking for Aiden!
Fantastic experience buying a vehicle from my first phone call to pulling it off of the lot. I called in to check availability and Brian Gray picked up my call. Brian is a fantastic salesman. Not pushy, very knowledgeable, and acted more like advisor than a pushy stereotypical salesman. Everyone in the dealership that I interacted with were professional and friendly. You can tell everyone enjoys working with each other. I have no doubt that if I called with a question and Brian wasn’t available, whomever I would speak with would address my questions and not just take a message.
Matej in the Finance Department was great as well. He found me an aggressive rate for a pre owned car and did a great job presenting options to protect it for years to come. Very thorough, friendly l, and efficient.
The detail department also did a great job preparing the vehicle. For a six year old car, it looks brand new both inside and out.
Hands down the best (and quickest) experience I’ve ever had buying a vehicle!
I called the Wednesday before Thanksgiving after I had a few dash lights come on. I asked if they had any availability for Friday or Satudrop-off. Explained that i live 5 hours away in NY and am going back home on Sunday so if they couldnt get me in, that was fine, but id need to call elsewhere. They said they could look at it on friday if i dropped it off. I was staying with family and my dad had scanned my van and provided them with the code at dropoff. My van was dropped off at 8am and they didn't pull it in until around 3:30. They close at 5. Unfortunately they didn't have the parts to fix my van on hand and wouldn't for 2 business days. I paid $180 for my van to waste a day in their lot just to be told it would be safe to drive home. My mechanic at home does not charge a diagnostic fee. $180 down the drain with a day wasted an no fix. I wish they were more transparent over the phone when I made the appointment explaining that I'd need the car back by sunday and if they weren't confident that they had time to diagnose and fix then they should've told me that when I asked.
They were very helpful with finding a new vehicle. Customer service was awesome and the people were very friendly. They answered all my questions and gave me a fair price for my trade in. Definitely would recommend a friend to check them out.
My rating is only based on the sexist policies at this business. If you are female and want to test drive a car, they insist that TWO salesmen go with you. I stress salesmen, because this location does not employee female sales staff. When they did, the female employee could go alone with male or female customers. I asked to just go myself at that point and was refused. I have been getting my car serviced at this place for 18 years and I showed up in a 75k luxury car. I can pay cash for anything on the lot and I'm not a tire kicker. This was disappointing.
It is illegal for car dealerships to discriminate against customers based on their gender. Denying or altering service for a test drive, or any other part of the sales process, because a customer is a woman is a violation of state and federal law.
Went twice to look for a new vehicle - wasn’t sure and debating between either a truck or suv. When i met with the sales rep, it was like I was inconveniencing him to go on a test drive. First it was decide on either the suv or the truck and we can go, then it was “well this one doesn’t have the third row seat so you should really wait to drive the one that you’re interested in” (third row seat doesn’t make a difference in how the car drives). I guess he thought it wouldn’t result in a sale and I was wasting his time maybe? When we finally went on a test drive, it was very quick and rather ineffective to see how each of the vehicles drove. Some questions were answered well, others were snarky. I was actually quite surprised with the sales rep, I thought for a commission based sales person, you would want to put on a good face. Ended up visiting other dealers and had a much more positive interaction elsewhere -ended up buying a new Tundra elsewhere. Still was in PA but unfortunately not in Lancaster County.
Well every day I learn something new that I hate about the RAV4 I'm not sure why everybody makes such a big deal about it they have so many annoying features. The one I don't like the most is the automatic shut off which by the way after being tested a few times does not save gas all it does is annoy you and it seems like it's probably ruining my transmission. Which is why I got this car because the transmission went out in my last car. So I call the dealer to have it disconnected and they tell me that you can't. Maybe they ought to hire some new mechanics because everybody knows that it can be disconnected my neighbor kid disconnected his by himself I guess I'll hire him to do it. Not sure how much Faith I'd put in the mechanics at New Holland Toyota. Obviously do not know what they're selling there. After I paid for the car and the car was clean I noticed all the scratches all over it that you couldn't see that's probably why it wasn't cleaned when I looked at it. now I have to deal with this they had me so that it saved gas so I was putting up with the annoyance but I tested it and it does nothing but annoy me. So buyers beware! There's even videos all over YouTube on how to disconnect it but their mechanic say it can't be done LOL
New Holland Toyota outshined DE dealers 100%. We'll worth the drive.
Mike, my sales consultant, was friendly, knowledgeable, and no pressure. The same for Matej, my finance manager. They met my trade in price, and everything couldn't have gone smoother. Love my new GR86. Thanks so much guys.
Brian Gray was great to work with. He was clear and transparent and followed his word.
Also provided great value despite a tight new car market. I trust these guys more than larger dealers/towns.
Someone had for a RAV4 went in test drove it liked it looked it over ask questions and bought it. It was pretty dirty when I looked at it so they washed it and cleaned it up real good for me and after I got home I noticed all kinds of scrapes and scratches all over it that I couldn't see through the dirt. Feel like it was a little bit of a scam there. Not happy big time buyer remorse. Make sure you don't pay for the vehicle until after it's cleaned up and you inspect it very carefully
Great communication, great people great experience. Thank you Jayme and Matej for quick and amazing service. Top place to buy a car. Driving 3 hours one way to get a car was definitely worth it. Thanks
Purchased a used vehicle in March. The salesperson became beligerant when I attempted to negotiate the price. After all, who doesn't try to negotiate. He was disrespectul. I needed a vehicle. The price was somewhat fair but did not appreciate the sale person's attitude or disposition. No follow-up call received. That's my experience.
I looked online for a Tacoma at several local Toyota dealers. I saw New Holland had several I was interested in so I made the trip out to New Holland to see them. I chose a white 24 left over limited. It’s beautiful. I test drove it, did the paperwork, they made me a great trade offer for my mini and a short time later it was mine. Thanks New Holland
I like sales dept better than service. Had to make an appt 2 weeks out. When I went to pick up my car was hassled over using a $50 coupon. They even sent an email to remind saying if I had misplaced or lost the coupon to let them know. Picked up the car 2 days later with coupon. Was not going to lose $50. Why the hassle?
Tim, Tony, and Andrew were all very helpful and professional in our car buying process. It was a straightforward experience, they listened to our needs and were able to accommodate exactly what we were looking for. We are extremely happy with our new RAV4 Hybrid.
Purchased a used vehicle from New Holland Toyota and it was one of the best car buying experiences. I liked the no haggle pricing policy and combination with the low pressure sales approach they just let you make a decision based on what is right for yourself.
Dan from the sales team helped us and was very knowledgeable about the vehicle. He even took time after the sale to demonstrate some of the features of the car. We felt like we were getting the new car demonstration, but it was for a used car.
Finalizing the paperwork of the purchase was a easy and the paperless big screen notepad was the best system I have ever seen to handle these types of transactions. Also, they offered us different options to go with the car but did not pressure us to take any. Like the sale they just left us make up our mind what worked best for our situation.
Overall I was pleased with the experience and would recommend the dealership based on this experience.
Bought a 2020 pre-owned ford f-150 from Scott Douglas for my wife. Perfect buying experience on every level. Scott was patient and beyond transparent with the sale. No funny business at signing; fair market value on the truck. Scott promised a perfect certified Raptor. He delivered!!! Beyond satisfied😌 Most professional salesman by far! Truck has been inspected twice; it's perfect! 😇😇
I absolutely love my new 4Runner! My sales rep Mike was very helpful and it was a pleasure to do business there. Complimentary coffee, tea, and water. The showroom and bathroom were very clean. Also a large inventory of new and used cars to find what you're looking for!
New Holland Toyota was by far the best dealership we have had the pleasure to work with. We had been waiting since August to receive an incoming Tacoma at another dealership, 5 months later and we had not been able to take delivery of it and had to search elsewhere. New Holland Toyota was where we found our success. Not only did they have the truck to meet our needs, they were very quick and happy to work on getting the paperwork done before the interest rates increased and were very accommodating and easy to work with. Not even 2 days after we contacted them were we on the lot and keys in hand.
Coming to the dealership, we were immediately welcomed and offered refreshments before we sat down to finalize the sale. The manager had introduced us to the sales person and the entire process went with a breeze. They welcomed us to take a look at the truck and ask any questions we may have had. The sales person was very knowledgeable about the truck and took their time to explain everything and find out specific information we needed. They were not rushed at all, which is refreshing given our past experiences.
Even after the sale, they contacted us the next day to ensure we were happy with our truck and went above and beyond to make sure we were well taken care of. The entire team at New Holland Toyota was very personable and happy to help us, from the sales person all the way to the management. Without a doubt there is a reason New Holland Toyota has been around for many decades and has high reviews. I would recommend anyone looking for a new vehicle to go to New Holland Toyota, you will not be disappointed.
Highly recommended for buying your next vehicle. Our salesman Jim D. took great care of us, and so did the sales manager Anthony B. as well. Very happy with our new 23 Tacoma, thanks guys! The long beds are hard to find.
Great team of people. Mike helped me find the right car in my budget and we got the paperwork done a lot faster than I expected. I was dreading the day and fearing it would take most the day I set a whole day aside for this. But everyone at New Holland Toyota made it really easy and everything was done in quarter the time I expected. Definitely have to see what they have next time I'm in the market for a car.
Amazing service, i was calling around browsing for my dream car, a White Base Model 2023 GR86. Everywhere i looked the price was always marked up far above MSRP. Then i see the exact model and color i was looking for, i give a call and was met with James Dunkirk who told me everything i needed to know and was very informative and helpful with my first car purchase. I drove about 2 hours away from jersey to here because of the deal i was give , if you need a Toyota dealership, this is the place to go because i am now a satisfied owner of a brand new GR86 all thanks to this honest dealership.
This dealership has a very professional team. Neil in the sales department made buying a new vehicle as simple as possible. After one call, Neil quickly returned my call to confirm that they indeed had exactly what I was searching for in their inventory. Afterwards He made sure that he requested everything that was needed prior to my arrival to the dealership, since we traveled over an hour to purchase the vehicle. Jeff in finance was also on point and allowed me to negotiate when possible. I was also grateful that this dealership Does Not charge above invoice value like most dealership are doing now. I would recommend this dealership to everyone.
Thank you Jerry, for helping my girlfriend purchase her first new car, a 2023 Camry XSE V6 just under a month ago! She loves it.
Can't recommend New Holland Toyota enough, they gave us no BS, sold at MSRP with no ADM, offered a very fair amount for her trade-in, and were a pleasure to do business with.
I traded in my ‘22 Tacoma on a ‘22 Tundra and they were great to deal with. They gave me a fair price on my trade and the buying process was seamless. I had a little issue with the service department but the General Manager went above and beyond to make it right. A great place to buy a Toyota! 👍🏼
A Class Act all the Way!!!
I'm so happy I brought a car here. My Sales Consultant was Mike Bargmann. He was very professional and informative. I also appreciated that he communicated with me every step of the way. I can see him running his own dealership one day! Everyone at the dealership greeted me with kindness and offered me anything I needed while I was waiting.
I absolutely love my car. I was not hard to see that every care was taken from start to finish to ensure my satisfaction. If you are looking for a car, new or used, do yourself a favor and visit this dealership. They are beyond spectacular!!!!!!
I've never ever had such a fabulous experience at any of the dealerships so far in my life.
Brian Gray was our product specialist who went above and beyond to give a transparent quote over the email, had a phone call which lasted for less than 10 minutes, few text messages and the DEAL WAS DONE!
He is 💎 gem of a person. 100% respect for his honest and upfront help from start to end!
"No hidden fees, no games, no bait and switch tactics & no surprises when we showed up at the dealership. The price was exactly what was promised by Brian".
Paperwork was processed by his finance manager right away and we were done with everything under 45 minutes and took our new car home.
Thank you to him for the top class and hassle free car buying experience!
He and his dealership have earned my business for this and for future deals as well!
If you're in the market looking for a car, you need to get in touch with Brian and you can find out yourself why he is so awesome.
Please keep up your honest good work!
You guys are setting up an amazing standard in this industry. Hopefully other dealerships can learn from you to treat their customers this way!
Great place to buy a car, honesty is invaluable! My wife bought a beautiful like new 2011 Hyundai Tucson with 21,000 miles on it in the rain. The next day we discovered some gouges in the rear hatch we didn't see in the rain when she bought it. After contact with the dealership they made good on it covering 1/2 the repair which we felt was fair because it is used. Now it really does look like new. Thanks New Holland Toyota.
I have purchased MANY vehicles from dealers over the years, and I must say that my experience with New Holland Toyota was one of the best. From initial contact via email and phone to the visit, everything went so smoothly. This was especially important to me in the middle of a pandemic. Tim was super accumulating and went out of his way to meet my schedule. There was no pressure to buy anything extra, and there were no hidden fees. Everything was presented in an honest and upfront manner. Andrew from finance was also great. His paperwork signing was the smoothest I have ever experienced. It was on a big touch screen desk and was super cool. I was in and out of the dealer in a timely manner and felt very safe regarding the steps they have taken to buy a car during Covid. Even though this dealership is a bit of a drive for me, I will be back!
My experience with New Holland Toyota was great. My salesman Tony was very professional and helpful with answering any questions I may have had. He worked very hard to make sure I was comfortable with my payment and made sure my vehicle was ready for me in time for me to pick it up. Thank you Tony for staying late to assure I had my vehicle even though I was running late to pick it up. The finance gentleman was also great explaining all of the paperwork to me and making me feel comfortable with my payment. All around great team.
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