Five star at this Green Ridge, AutoZone location. The employee took all kinds of time to help me install brake lights in my jeep patriot. I’m a veteran and senior citizen, and he was so helpful and kind he should be commended for being such an excellent employee. My name is Rich.
Went to this location to purchase some parts. The manager stayed on the phone and hung up as soon as we were out the door. My wife went back in to ask him about it. He didn't seem to care. He just said he was on the phone with the shop. A simple acknowledgment would have been sufficient. My first and last time at autozone.
Using Ai to respond to complaints with generic statements. This is how much they care about customers. See below.
Janine was fantastic. Helpful and knowledgeable. I needed a purge valve which she found quickly. Helped me with any questions I had. Won't go anywhere else!
Only person in line. 30 minutes to pay for coolant and a flash light. Multiple employees and store manager yapping and laughing in back room behind counters.
Alison P was the only employee actually working. Thank you Alison.
Juan was amazing, he went above and beyond to help my husband and I when we broke down and didn’t know what was wrong with the car. He solved the issue for us in a timely manner and we couldn’t believe how kind he was. Thank you Juan!!!
I’ve been here twice in the past year and have had incredible experiences both times. The first, I was assisted by an employee who was kind enough to assist with replacing my battery because the hold down bolt was giving me a hard time. Most recently, I was assisted by BJ who was extremely helpful in replacing my faulty alternator. Highly recommend this location if you’re in the Scranton area.
Needed a battery first thing in the morning..Chris H was efficient snd helpful, even replaced the new one in the parking lot..once again. Great service.
Had the pleasure of having help my husband find a inverted flaring tool. I'll tell she was top notch. Very professional and happily courteous on the phone and beyond pleasant in person. She directed us with a knowledgeable insight into the correct part. Great job Auto zone Green ridge st. What a great job by the employees. They sure help take the sting out of buying parts and provided a smile to last the rest of my day.
Theres a Beautiful professional women by the name of Nicole she is straight forward knows what she's doing with the auto parts business please be respectful and patient. As you'll get treated with the most respect in return. Her and the crew will do there best to serve you right. They do go out there way to make sure you get what your asking and requiring off. Please make sure you go with the right vechile information and part you are looking for so things can be done on a timely fashion remember your not the only customer. Location of store green ridge st scranton. Keep up the good work .
Stopped into store on Green Ridge St today & was immediately greeted by employee Billy M. He was appropriately friendly & knowledgeable. He completed a "fix finder" on my car & clearly explained the results to me. He represented Auto Zone very well today. THANKS!
I went in today asking for help with the fact that my brake lights were out. I asked if they were able to check the fuse. The associate asked for my vehicle typed a little on his computer and said the computer won’t let me look at anything. Instead of saying, “I’m sorry we can’t help with checking fuses, I can sell you a fuse if that isn’t it you can return it”. But nothing. They had no desire to help me at all their attitude was totally dismissive
Hands down 5 stars! I needed a brake light, and asked for help. The manager went above and beyond helping me out. He came out to my car to make sure I was purchasing the correct light bulb and then he installed it for me. He truly went above and beyond, & I appreciate his help.
I dealt with Ian, the store manager. He installed a new battery in my daughters car and his customer service was excellent. He was very professional and friendly.
Top notch! I had a battery installed in less than 5 minutes. The technician that put in my battery knew a lot about Hondas and was very kind. I will choose you over your competitor any day.
Multiple trips to this location with similar outcomes. Understaffed with an overcrowded store. Came once looking for a particular engine air filter but didn't have it in stock. Was kind enough to find me the next closest store with on available. Next trip was with a dead battery. After waiting my turn in line for assistance, employee immediately looked irritated that I requested a battery test. Went outside, tested the car, confirmed the battery was dead, unclipped from the battery and started walking away. I asked (to his back no less) that they do free battery installation and without breaking his stride from returning to the store said "Yeah, when we're not busy." Easy $100+ battery sale blown on the spot. I went to another auto parts store instead offering a cheaper battery with longer replacement warranty, but had to self install. Stripped the bolt on the battery terminal cable, so I returned to this store for one last chance. Asked a different associate which bolts offered in the battery aisle would fit my post (only two sizes were available) and he told me there was no way of knowing, so I bought both. Tried both sets in the parking lot, neither fit. Returned both on the spot. Went to a hardware store and received better service. I'll drive a little further for better customer service at a different auto parts store from now on.
Unless you want to get ignored and wait 30+ minutes to buy one item off of their shelf, avoid this store at all costs. I keep making the mistake of coming here thinking it was a fluke and every time I stand in line forever waiting to get checked out. Idk if it's lack of staff or lack of caring but I'm going to avoid this store and just go to advance from now on
Nice store, good selection, friendly employees. I bought a nice cover for my car there; the neighbor's annoying trees and ensuring sap and acorns were destroying my car's finish. This fit the bill perfectly. Nice selection of accessories, too!
Always helpful staff, fair prices on parts. They will hook you up to a diagnosis program free and install batteries, wiper blades and perform similar services. Shade tree mechanics everywhere have them on the list for parts.
Quick stop in case of an emergency. Assistance when u need it. Only criticism is most their items u can buy online half sometimes less than half the price u'll pay in their store. But as I mentioned it's ideal for emergency situations when there's no time to wait. Always had what I was looking for, clean, friendly staff. 🚘
I needed a new battery, they did a battery check for free, helped me choose a new battery, clearly explained the warranty, and installed the new battery for me (for free), taking the old one, too. The price was fair compared to what I had seen elsewhere. They answered all my questions very kindly and the whole visit was 20 minutes max. I appreciate the time they took to help me out and would happily go again if I need anything else.
Decent selection, I always have to wait in line at the register. Outdoor construction work gets in the way, caution tape on stairs, and parking lot now has sections blocked off so there's limited parking spaces available. Hopefully this is all for a big improvement...
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