I love the great customer service I receive when coming in to get parts for my silverado .They always have what I'm looking for and the staff is friendly and positive.
ordered a replacement taillight for my truck. paid extra for shipping so it would arrive on time. well it never came, and called just to find out that it was out of stock. but didnt say when it was ordered. ended up cancelling the order and purchasing the part from somewhere else. do better
also got a back wiper for my truck, guy working there installed it for me. now my wiper system doesnt work for my back windshield.
Got wipers here they put them on then I'm driving and it breaks take it back and I'm told they can't help me because they don't have the same brand wiper that I bought. I was told clip was broken ask for a new clip then told "I cant just start opening packages. ITS ONE CLIP THAT BROKE CAUSE OF YOU. Don't go here stay away
I choose Advanced over the other guys almost every time because it seems like they hire people who want to work there. They always are talking and have a good attitude and they make the experience feel like it should. Knowledgeable, friendly, great. Not just this location.
Bought 5 wiper blades for my cars and $3 "insurance" charge was tacked onto each blade without asking me if I wanted it. Slimes business practice. Totally lost my business. Oh, and when I asked to see manager.. never came out. Coward to boot!
Donna and Marybel were awesome employees. They helped me find the right parts for my Tacoma. They were very knowledgeable and showed great customer service. Highly recommend using the Scranton store. Donna and Marybel are top notch. Francis
It's becoming my go to auto parts store. Always have what I need and I am in and out unlike the competition that has me standing in line for 15mins to buy a can of paint or some washer fluid while they have 1 worker taking care of 10 customers and 5 workers playing games in the back
Love this place I had confusion with the parts so I called my mechanic and the girl behind the counter offered to speak with him for me . I was so relieved knowing I had the correct parts .
Gerald is a fantastic help & great to talk to regarding any help you may need.
2023 edit: used to be a 5 star store. New team is extremely rude and lacks common knowledge on not only how to speak to customers but actual laws. Rudely tried telling us that resetting a check engine light is illegal, when it only came on because of a loose gas cap. Went to auto zone up the road and got fantastic customer services and the code reset.
Do not go to this location.
Great store nice customer service everyone there was really polite and very helpful they even let me behind the counter so I could figure out what parts I needed to fix the my issue
Amazing. Great website. Super discounts. Coupons and specials all over the place. Online ordering is easy. Pickup is easy. Super friendly in the store.
I ordered a pick up for a windshield wiper. I got to the store 20 minutes before 9pm it was already closed, they refused to let me pick it up told me to come back and were extremely rude. I’m working 80 hours a week 12-14 hours a day this was the only time I wasn’t working. I’m canceling the order I’ll go to NAPA instead.
Had the product I was looking for and to my surprise it was on sale, buy one get one free, helpful and courteous staff, I'll definitely going here for all my future automotive suppliers and parts!
This location has great customer a female who I believe name is Koren helped me with everything I needed.. I explained to her how I had bad customer at another store and she apologized for it and assist me with everything I needed and my car is running great she even helped me find the right tools I needed.. definitely going back
This is one of the best auto parts stores around. The people who work there are extremely knowledgeable. Last Saturday Frank went above and beyond helping me get what I needed to get my Expedition back on the road. I can't recommend this place highly enough.
The service was exceptional. The service man let us borrow tools to help us remove the battery and when the car didn’t start the other service man came out took care of the problem and we where on our way!!!
Amazing, friendly customer service!! Went above and beyond my expectations! Out of all the advanced autos I have been, I recommend this one for all your auto service needs! The store manager was excellent! Thank you advanced Auto.
Helpful staff but just anothet big box auto parts store stocked with a plethora of generic parts . Friendly and helpful staff . Might have gone 4 stars however pricing not even nearly competitive with online suppliers for the identically branded parts . Many of which they have to "special order" anyway .
Outstanding service! Bought wiper blades and the employee who checked me out followed me to the car and said he'd put them on. I told him he doesn't have to it will just take me a minute. He said to get in the car because it was raining and he didn't want me in the weather! He took care of it and even waited in the rain to make sure I was happy with my purchase because he suggested them!
Our regular Advanced Auto screwed up our oil changes, and we didn't know. This Advanced Auto caught the mistake and brought it to our attention. If they had lied to me, I would have never known any better. It was a $300 fix, and the offending Advanced Auto ate the cost. These guys are surprisingly honest and will get all of our business going forward.
Came by close to closing time, staff was attentive to all customers in the store. They were polite, quickly looked up my part, and checked for any rebates. Next time I'm up in Scranton and need car parts I'm going here.
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