NAPA Auto Parts - Mercersburg in
Mercersburg (PA)

Try updating your hours of business, it says you are open Sunday's and you are very clearly NOT. Terrible business practice.

Friendly service

Good parts store. Staff is very friendly and knowledgable.

Every time I use this company in my location prices always seem to vary compared to the conversation you had on the phone and I'm not talking about sales taxes. Called in to order lug nuts and informed employee i would be in later that day to pick them up. Upon arriving for parts I was informed that he ordered me wheel studs and then proceeded to debate that that's what I had told him. After I informed him I just replaced the hub assembly which would eliminate the need for studs and directed the conversation back to lug nuts where they only had 5 on stock in the other five would have to be ordered. So all in all I did get my 10 lug nuts over a 3-day span. Accurate communication would have allowed me to receive these lug nuts the day I called and inquired about them without debating the person that's getting ready to receive my business.

Closer then Chambersburg but like the Chambersburg NAPA better.

I didn't feel like I got hosed when I walked out the door.

Went in for a tool got my job done that was all that matters

They have the best manager. Heather goes out of her way every time we have to get a part fast. She will do everything in her power to help find a part before ordering it. She has helped us twice with parts that needed to be ordered. She has went through the books looking to see if she has parts in the store or a store close by and if they don’t have it she has it delivered the next morning at 7:30am.

Very helpful staff!

Very friendly staff and they know about cars and trucks.

$$$ antiquated supplies

It'd be nice to get the right parts the 1st time

managers especially are very helpful and knowledgeable

This business is apparently doing very well because they don’t seem to have an issue waiting on customers. Horrible customer service.

Very helpful and knowledgeable staff

Always top notch service and fast arrival of cutom orders

Close to home,open Sunday

Awesome experience *****

Great place for knowledge about your vehicle and to get some excellent parts

Very knowledgeable staff, good stock and good prices

Highly satisfied were I come for all my auto parts a lot better quality than auto zone cheep junk.

Sold my elderly mother the wrong lawn mower battery, refuses to return or exchange. Worse yet, they took the old battery so now she has to pay extra for the core charge on a new battery.

Love this place, great staff very helpful