Terrible experience. Everyone at this place is rude and disrespectful. By far the worst shop I’ve ever been to. Their assistant manager deserves to get fired.
Worst shopping experience I’ve ever had in my life. Everyone at this place is extremely rude especially the assistant manager. Corporate will be receiving a call from me
Rude unhelpful.
I had an urgent need for a headlight switch while traveling and stopped at an AutoZone store who didn't have one in stock. They suggested I try napa down the street. They appeared to be having trouble with their phones and repeatedly hung up on me. Eventually someone spoke to me and they couldn't get the part any sooner so I ordered it from the first store.but My rating is for the rude employee who seemed to be blaming me for his telephone problems. The employee also interrogated me about where I was probably because I was asking the Auto zone worker to confirm the part number. He seemed insulted that AutoZone was sending them business.
Never been to this Napa store but have done business with Napa since the 80s. Always been happy with them.
Not really sure what rating they deserve, 1 star for a rude employee felt like overkill so selected 3.
Don Dakota ASE Master Automotive Technician (ret)
Walked in to get a serpentine belt but found myself standing there looking for help, one of the employees made a very rude comment and sweared when I expressed my frustration. Definitely not what it once was unfortunately
The employees in this store are great, they say "hello" when you walk in and are all very knowledgeable. In a moment of weakness I went to the autozone down the street and was reminded of how important good customer service is, I left the part I wanted to buy on the counter and went to NAPA, where I should have gone to begin with. NAPA Kennett Square always has been and still is the best!
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