Wife’s car got hit down the street, they came out and got it towed and were very courteous helping me with my insurance company and what that process entails. Would recommend.
I am a very disgruntled consumer yesterday on 12.09.2025 when I was driving along the exit ramp going Route 30 Westbound going towards Kinzers, PA to go out to eat there mid afternoon. I was driving my 1990 Buick Riviera Landau and it jerked and stalled on me right at the end of the exit ramp in a rough location. I ended up calling 911 about mid afternoon to get assistance due to where my car was stalled out at. The authorities came to assist me. The authorities didn't allow me to call for my own tow. I was able to manage to get picked up by a former coworker where she took me back to my house to get another vehicle of mine that had jumper cables. The male Officer said that given where the stranded car was that we needed to get it towed. The state police did not permit me to make my own tow arrangements. The responding tow truck driver company was Crawfords Auto Center out of Downingtown, Pennsylvania. I wish I could type more but I think this only allows so many characters. But in a nut shell, I was charged $340 by them and the driver, Chris for an 8 mile town after getting the car put up on a flat bed. I had the flatbed driver tow my Buick Riviera 1990 8 miles to Gazzerros Towing and Automotive in Thorndale, PA. Even the owner of Gazzerros is contracted by the state to receive tow requests. Frank even said that I should have only been charged $150 for the hook up and 8 mile tow. So in hind sight I honestly feel I was taken advantage of by the driver, Chris and the Crawfords. I do plan on reporting this to the Public Utilities Commission asap. This is NOT the end of my reporting of this being overcharged. I am a US Navy and Army veteran as well as a Lifetime VFW Member. Even though I am a AAA Plus Member I can be reimbursed from this that's not the point here. This is going to be reported to PUC.
Terrible!! They are so unfriendly. Would never recommend.they can definitely make a stressful situation much worse. And the cost. I feel like I was taken advantage of, and not in a good way.
Recently I was in a car accident and my car totaled. Crawford's Auto Center provided and helped me get the value of my car from the insurance company. Shout out especially to Mrs. Barb, Thank you for your help! if your looking for a good place for car service's there the place to go.
Incredible. Every car I’ve ever owned has been serviced at Crawford's. Just this month, my Explorer was hit, and I knew immediately who I was going to have repair it! They handled not only all of the insurance but also the rental. Every step of the process was incredibly thorough, and their communication was top-notch. The day I picked up my car, it felt brand new—better than when I first bought it! I can’t say enough good things about this family-owned and operated shop. They truly make you feel like family.
Brought in my Audi for repair of a scraped door. They would not even take the time to look at it, told me to go somewhere else, they don't work on Audis. Would not even give me a recommendation. I had the work done at another place, not specifically licensed for Audis (no replacement parts were needed). Rude and totally unhelpful.
I got my car towed by then and they could care less charged me 505 and messed my car up not only that the old lady in the front was giving attitude the second I came in to pick up me car and then I look at it condition and was beyond pissed please don’t give this tow company no business
Called after an accident to have my car towed after reading the glowing way they describe their friendly 24/7 service. Beyond disappointed in the way the woman I spoke to basically said she wouldn’t help me and to call someone else. I was clearly struggling with an unfamiliar situation and had questions that she couldn’t be bothered to help with. I found them neither friendly nor helpful and would never use their services.
My son's car broke down in traffic in the rain at night. A cop pulled up behind him and called Crawford's Towing. They charged me $325 to tow his car 5 miles to my house. The next day, I called BJ's Performance Towing to tow his car to Meineke in West Chester to get it fixed. They charged me $50. So I guess Crawford's multiplies their fee by a factor of 6 if you're in a bad situation.
Crawford’s was spectacular. My vehicle was damaged in a crash and Crawford’s did the repairs. They communicated well, they were timely in doing the repairs, and the job was immaculate. They went above and beyond in making sure I was satisfied. I am bringing all my vehicles here from now on. Thank you!
My dad was in an accident a few weeks ago and his car was towed to Crawford's. In an all around terrible situation, Crawford's was a bright spot. The owners were kind, caring, helpful, and efficient.
Steve and Barb are absolutely fantastic! I was in a car accident a couple months ago and my car was towed to Crawford's. Unfortunately my car was totaled, but Steve and Barb gave me fantastic advice on how to deal with insurance after the fact, helped me clean out my car, and even snagged some items I forgot after I left for a work trip. They're clearly passionate about what they do and consumer education and it's greatly appreciated!
I just called to get a recommendation and the A-Hole answering the phone decided to chew me out about how dare I ask him something outside his "expertise". These guys are a bunch of scams and bad actors. Never do business with them!
Just seeing this response to my review after three years. They are making up fabricated stories to cover their tracks from their horrific customer service. It’s clear they have to have deals with the township bc they have burned bridges with the public. Again, don’t do business with them, ever!
My car was towed from an accident scene last week. The office staff couldn’t have been nicer. They gave me some great advice regarding how to proceed with insurance. All in all, a smooth experience.
Crawford’s towed my car after I was involved in an accident. The tow truck response time was great considering it was Friday evening around rush hour. I had to get my belongings out the next week and the employees were nice and helpful. Barb really took care of me by providing great advice regarding how to deal with insurance companies. Thanks for the great service!
Tow service was good, no complaints. Yet the prices are unfair and Barb definitely hasn’t got any action for Atleast 10 Years. She came outside and yelled at me after I had paid and my car was released. She wanted me off her property yet I was literally just standing next to my car holding onto my keys which is not illegal at all. Old man who I believe was the boss came outside as well and yelled at his mechanic for no reason, mechanic told me that they are always like that so I felt bad for the guy. They definitely have connections in the police departments because the owners son knew the cops well. Have had similar experiences with my cars being towed but never as extensive and annoying as this one. Overall decent business but rude owners and bosses. If anyone uses this business avoid talking to the lady.
Got in an accident and needed my car towed, and repaired quickly because I needed it for work. Very professional people that truly know their craft. Will definitely be calling again if needed.
Crawfords was great with my car! After getting into an accident, my vehicle was towed to their shop. We went to look at the damage and the owner was great with explaining how the process would work. Unfortunately my car was totaled, but the whole process was easier because of them! Thank you!! Such a great local business and they are willing to answer any and all questions!
My son was involved in a serious motorcycle accident and Crawford took care of towing his vehicle the person who caused the accident Joe Boyd posted a negative review on the website . Barb has been nothing but wonderful helping me get through this difficult time
It appears Joe Boyd has no remorse for almost killing my son and for altering his life forever. I wish the only thing my son had to do was pay a little bit of money .
Before we trash others perhaps we should look in the mirror
If I could give 0 stars, I would. This business is unethical. I originally posted a review last week when I thought the car was off their lot. They called demanding the post be removed and delayed the release of the car another day. They charge a storage fee - so they made more money because of this. Since this is all handled by insurance companies - maybe the justify it. I will not have my car towed there ever again.
Extremely happy with the tow service I used today and would definitely recommend! The driver was quick to the scene, friendly and knowledgeable. He made sure I was aware of the cost and any mileage fees when choosing which shop to tow me to and also did not show the least bit of annoyance when we needed to change my destination after reaching the initial shop I chose. Thank you, Crawford's!
Incredibly concerned for their customers getting a fair price. Even when a potential customers vehicle is a total loss. Thank you to the Driver and how he treated me with kindness and respect. As well as his making sure he connected (secured) the vehicle the to the Ronald the*
My car looks Amazing! Clean and beautiful. They do excellent work. I'm very pleased with how beautiful my car looks. Very professional and knowledgeable about the insurance companies. I've learned a lot from my experience and highly recommend them not only for the excellent work they do but the knowledge of how insurance companies work. Thank you for everything.
I can't thank Crawfords Auto Center Inc. Towing enough for helping my mother and I navigate our recent total loss claim. They were truly on our side and made sure we were being treated right by the insurance company! They absolutely put the customer #1! Amazing customer service, can't thank Barb enough for all the help! Wish there were more companies like this out there!
Crawford’s is top notch. Owners are very educated and have the best interest in their customers. They fought insurance adjusters for two months to get my car fixed correctly. Don’t listen to the haters below.
The absolute worst!!! $412 for a 3 mile tow and literally 12 hrs in storage! Owners wife is rude! Does not know how to speak to people talks to them as if she’s above them. We were told our car was totaled and when our mechanic went to look at it and said it was fine. ( mechanic wasn’t allowed on property without us having to call police) They wouldn’t let us remove it from their property and tried to not allow us to pay them (. Sounds dumb I know) and banned us from their property bc of course we were arguing ! After 9 hrs later and six police officers later we finally were allowed to pay for our car and given our keys and drove our car off of the lot but not after the police told her she had to release my keys! I only gave one star bc her husband was honest in the end and I had to chose one star to be able to post!
Crawford's Auto Center is a great locally based family business, I have been using them for years. I have used them for Towing, Mechanical Services, and Collision Services. Recently this fall I had a deer hit and they were quick with the repairs. Steve, Barb, and Staff always put their customers as their first priority, they work for me NOT the insurance company. I would suggest them to anyone who needs assistance with an accident or if they feel they are being taken advantage of by the insurance company. Steve and Barb are very knowledgeable and can help you out.
These people work tirelessly to provide excellent service . My vehicle had extensive damage . Steve and barb maintained continuous contact with me via e mail and text throughout the repair . They dealt with the rental car company for me and provided me with rental vehicle above what I expected .. I learned later this was due to the awesome relationship they have with the rental company . My car was return in perfect condition it was clean and I am so happy I choose this shop . They worked for me and helped me get what I deserved. I would also like to note this shop was 45 minutes from my home. I did not choose them based on convience, I choose them because they promised to provide excellent work and excellent communication . I received both and more .. they always had my interests as a priority... if I needed a shop tomorrow I would choose Crawford’s ..
. Thank you Steve and Barb
Michelle Gerdelmann.. happy customer ?
We have had our cars repaired here for years. There is simply no one else we would use for car body work or towing. Steve and his staff are the best to work with. They take on all of the aggravation of the insurance company, fight for new parts instead of used parts and are champions in what they do. You will never be disappointed.
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