I've lived at close to a dozen different addresses over the years, using several different garbage and recycling services. I've never experienced such bad service in my life. I'm a paying customer. I've never missed a payment. Trash and recycling pickup isn't cheap. Pickup times are all over the board from early morning to late afternoon. Missed pickups are a regular occurrence, sometimes lasting for days, other times, they just skip an entire week. It's pathetic. My trash builds up on my garage floor and my inhouse cans remain full because they can't do their job. How do you charge for a service that you don't perform? It's robbery. Sell the company to someone who is competent. You suck.
Since moving into my new house in 2021, these guys have broken two of my trash bins. They pick them up and toss them carelessly in front of my driveway, blocking my car. I’ve had to stop in the middle of the road multiple times to get out and move them just so I can park. Trash bins are expensive, and now I’m stuck with two large bins that don’t have lids, because they broke them. Since the lids are gone, the trash smells even worse (in this heatwave), and to make matters worse, the bottoms of the bins are cracked and partially open. What makes it even more frustrating is that my taxes pay for this service.
Called to get a quote on residential services as my neighbor who shares the same lane has their service. Advised they do not have residential services and this individual is grandfathered in. So basically, they are driving this huge trash truck past my house and all the way down the lane, refusing to add an additional customer. Doesn’t bother me so much because I am a consumer who can go anywhere else… but… it just doesn’t make good business sense… which would concern me if I were already a customer.
This is the worst trash service ever. They are overpriced and do a shitty job. I'm stuck with them because the township I live in makes us use there trash service. They just up my bill $80 a quarter. I do have to pay for 2 because of my other apt. How ever my tenant is an older man and he puts out like one small bag a month. They often leave trash behind, and make a mess in the alley. Last week it was more then a full bag. For a customer who pays for two trash bills and mostly doesn't put out enough trash to max out one service. Also they won't tell me a price quote online. I have found several trash companies that would be cheaper if I could choose. You would think it should be cheaper since they have a contract for the whole town but not the case.
Chris Hall has been very helpful providing us with a dumpster for a home project. He is very prompt and great to work with. I highly recommend him especially for commercial properties who are looking for someone who answers their phone!
While I don't have any personal experience with Republic, I have had a very positive experience with one of their reps, Chris Hall. He is extremely professional and represents the company well. When our contract rus out with our current provider I will definitely be talking with Chris in regards to switching to Republic.
I represent a local owned business who used Republic Services. We were dissatisfied with the lack of response from our account manager on issues so we amicably parted ways and canceled our services. That was in March. Since cancelling, we have been billed for services not rendered every month despite calling Republic Services to explain multiple times and show them the canceled confirmation emails that we no longer have an account or a unit on our property, they say they will send our issue to another department and never get back to us. We continue to receive demand letters for payments and we have talked to their Collections Department to explain we no longer have an account with them. It is truly one of the worst experiences to call them and be transferred from department to department and never once come to a resolution. As someone who believes in customer service and integrity, I can not recommend this company for any services.
Most expensive. Had alot of missed pick-ups since it became Republic. Have threatened to terminate my service if they missed one more pickup. Got a letter the other day that they are going to discontinue residential services in my area. Oh well. Their loss not mine.
I would give them zero stars! They are horrible! They either delay or cancel pickup at least once a month! They don't pickup but I still have to pay! If you have a choice, choose the other company. Republic Services is the bottom of the barrel!
Republic Services is a very quality business. Matt Park is by far the best account rep I have dealt with. Had a couple questions and he picked up the phone and gave me the answers I needed. Drivers are very good at communicating when they will be in our area so we can make sure the trash is picked up on time. I am so happy that we switched trash companies and look forward to continuing to do business with them for years to come
My experience with Republic Services has been spectacular. Our company was having problems with another disposal outfit and we chose Republic Services to take over with our waste removal. I've personally worked with Matt Parks who has helped my several times while going through this transition and he has been very friendly and very helpful. It's nice to work with decent people. I highly recommend!
Horrible customer service. We were a customer for years then they started missing weekly pickups. I stopped the service because they were unreliable. I was due a refund and my container was to be picked up on July 5th. Never happened! I called three times and someone was supposed to return my call to set up a pick up day. You guessed it that did not happen either. So.... I'm out out my refund and still have their container!
Zero stars given! Do not use this company! Terrible customer service. Terrible trash pickup service. Terrible with billing; they’ll bill you for the next quarter after you terminate your account and remove your debit card from your profile. It’s pure mismanagement and fraud! They actually owe me over $100. And good luck trying to reach them by phone or email.
This company is a sinking ship! It has all of the tell tail signs of a failing company!
A good attorney needs to file a class action law suit on this company. An independent audit needs to be done cuz they’re charging many customers who have cancelled services, additional charges. If you don’t call to get your refund, republic services will NEVER refund you! They have $millions in refunds that they’re harboring! The customers need justice!
Terrible! Was a customer for 15 years . They just stopped picking up our trash and recycling in June , even though we paid to mid- July. They then informed us that they would no longer be servicing our area. Did not refund for the period we paid for, and as of early August our Republic services Trash Can and Bin is still sitting out front waiting for them to pick up . Eyesore. Good luck getting anyone to respond.
Update: After dealing with this company for nearly a decade, I will never do business with them again. The entire company is dropping the ball. They have not picked up my garbage for over a month. When I called them they told me that they deactivated my account because when I paid my bill they said it was eleven days late. They reactivated my account but made me pay $22. When they didn't pick up my garbage again, I called them again. They told me that they no longer service my area. How did they reactivate my account without telling me that they no longer service my area? How did they take my money without telling me that they are no longer going to provide me with service? They are refunding my money, but if I didn't call they would still be charging me for a service that they are not providing.
Original Review: I currently pay them for weekly trash and recycling pickup. They have not picked up my recycling for more than a month and they have only picked up my trash once in this entire month. The invoice states that they are suppose to pick up both recycling and trash once per week. I have called them. I understand that they are short on drivers, but they refuse to give me a discount for not rendering services. Every time I have called to cancel to switch a different cheaper service they give me a discount, but will not give a discount for services not rendered. The say they don't give discounts. I will most likely be changing services because there are at least four services in my area that are cheaper and provide better service. I no longer care about a temporary discount that they give only when I call to cancel services.
Two weeks in a row that they called and said they won't be picking up our trash as scheduled. We now have almost 3 weeks of trash that they still haven't picked up even after calling. To make it worse they raised our bill substantially. Calling tomorrow to cancel now that we have a new trash company coming to pick up all our trash tomorrow that we paid Republic to pick up.
EDIT: 7/22/2021. Just received a bill from Republic for $5.95 admin fee in which the can't explain what it is. Waiting to hear back from a supervisor to get this fee waived. Republic didn't fulfill their contract in picking up our trash during the timeframe in which we paid for, so this fee is bogus. I'll be glad to send Republic the bill for the other company I had to hire to pick up the trash which was Republic's responsibility. Also took Republic 2 additional weeks to pick up their bins. So I guess I will also bill them for the storage fee us to store their property as well, along with an admin fee (which is for all the time I wasted trying to get Republic to honor their contract and pick our trash up, the time spent hiring another company to pick up said trash). Republic is racking up quite a bill with us!
Worst trash service in the world. Ive used them for the past 3 years, and in the past 6 months I have had CONSTANT missed pickups for both trash and recycling almost every week. If you call and complain, they'll come get it the next week, but it's at the point now that I have to call customer service every single week just to get my trash picked up. Meanwhile they charge you twice what other companies in the area do. Avoid this company like the plague. *edited in response to RS comment* - I already switched my service to Diamond Disposal this morning, I'm cancelling you guys after you (supposedly) are grabbing my missed pickups on Tuesday. I've been staring at my garbage and recycling on the curb for 4 days now. You will not be missed.
I have been using Republic services for 4 years now. Their communication throughout the dumpster program they offered was 5 star quality. I always received a call back and the change out of dumpsters were on time.
The residential trash and recycle program has been nothing but positive. The professional staff Republic provides is friendly and their attention to detail on all pickups is very much appreciated. I have recommended them to my family and friends.
Were with Republic for 3 years with decent service. Cancelling service has been a nightmare!!! I have spent so much time on the phone with people that simply can not help. They claim that they are the highest level person I can speak with but they can't give me the information or satisfaction I need. I was told to wait until the next billing cycle to straighten everything out and then they charged me a late fee! After telling me NOT to pay the first invoice and wait for the second. I am seriously super frustrated with their lack of customer service! I do NOT in any way recommend them.
Cancelled service as of Dec. 31st......6 weeks and 2 phone calls later and still no reimbursement check!
Informed they began to process it 1 week ago and takes 3 weeks to receive the check. Never had trouble with trash collection itself. Wish getting your money back was just as easy.
I don’t understand how these thieves stay in business. No matter where you look under reviews they rate one star, and from my experience with them, that’s only because there are no negative star ratings!! My wife and I had used their waste removal services for about 5 years and just being lazy, we accepted their crooked price increases every quarter. Little did we know that when we moved and quoted other waste removal companies, we were paying over twice as much as the competition! Then we cancel and we’re promised a refund and now waiting on 2 months with nothing. Every time we call it’s the same bull**** story that “it’s being processed.” They’re finding any way possible not to give us our money back! We’ve now filed a complaint with the BBB. Again, all you have to do is google republic services and you will literally find thousands of 1 star ratings and reviews, followed by Better Business Bureau complaints (under the google search) for their unethical business practice. This further demonstrates the terrible “company” they are. Do not, I repeat, do not use these crooks! There are a lot of 4-letter words I would love to use in this review if I could!
My husband and I moved on November 1, 2018. We called and cancelled services on November 7, 2018. We were informed we would be getting a refund of $63 and it would take 2-3 weeks. I called the last week of November to check the status. The woman I spoke to said that they had processed the refund but the spelling for my new address was wrong so I gave her the correct spelling and asked for a rush for the inconvenience. She said she would see what she could do. I called in again on December 27, 2018 because I still did not receive my check. I spoke with a supervisor named Ron and he said that he was not sure who gave me the previous information but it was wrong that they would not process until the end of the billing cycle and then at the end of the month all refunds would go for processing so it would be December 4, 2018. I said fine well that was 3 weeks after still. He said he would contact the office closest to my house to see if I could pick up the check and would return my call. Never got a call back. I called again today January 2, 2019. My refund still has not been processed and I waited on/off hold for over an hour and still no solution. The woman I spoke with said she was trying to contact the person in charge of finances in our region. This is by far the most bogus excuse I have ever heard of. They are finding every excuse possible to not refund me my money. I always paid my bills on time for the three month period and now I have to wait for my refund. This is poor business. I work in billing for a living and I know the process. I am tired of excuses. I want a solution and that would be my money in my bank account. I would not recommend this company to anyone. Stay as far away from them as possible. We now have a trash company that costs us half of what we were paying.
I should have looked at the reviews before I started their "service." I went with this company because it's who the previous owners of our house dealt with. Started out at a decent price and stayed that way for a year. After that, each time I got a statement the price went up. Once my bills had doubled, i called to see why it cost so much. A very nice lady told me it was "inflation to cover the cost of the wonderful trash service they provide." However I had multiple times that they did not pick up our trash on the scheduled date. I called 2 other trash companies in the area and both quoted me less than half of what Republic wanted to charge. When I went to cancel my service, i had to pay for the rest of that month. I can understand that. Almost 1 month after i cancelled service I got a bill to pick up my trash can. Not sure why I wasn't informed of this price at the time it was cancelled. Completely unacceptable and truly disgusted!
I have been with this company for many years. They continually increase their prices and send extra bills inbetween the already quarterly charges. I called today and talked to a very nice woman that told me my account said I was paying for recycling and trash. now as I said I have been with them for many years, and yet have never once gotten recycling. This woman transfered my to another department to fix this issue, when I was told I was not paying for recycling. I could tell by the way she was talking to me that she was not telling the truth. Oh and she said I didn't have to pay those extra bills all this time, really... and they wouldn't have cut my service?..... I will say the gentalman the did our pick up every week was very nice, but I will be ending my service with this trash service.
Absolutely the worst company I have ever dealt with. Don't bother calling customer service because it don't exist. Contracted for Monday and Friday pickup. Only to find out once dumpster is delivered they only pickup Monday and Wednesday. Finally when they do decide to pick up dumpster it is left with garbage still in the bottom and trash flew out the truck on their way up the road. We keep a clean restaurant and this is total unacceptable. Garbage now still in the dumpster from a week ago and it stinks. I wonder how they would like this dumpster sitting at their house. It's a shame that this is how some businesses run things. No respect for the customer.
The absolute worst company I have ever dealt with in my life. Missed my first 5 pick ups (had to call each week) and then several after that. Customer service is clueless and very rude. Hidden fees are this companies specialty. There is absolutely horrible communication within their company. I wouldn't wish my worst enemy to have to deal with this company.
Worst company I have ever dealt with in terms of home services. Rude drivers, out of country , dumb customer service. Skipped my service, told me they would be there the next day or day after if I paid in full, They didn't. So i had to call back to cancel. THey told me I would get a refund, then they BILLED and sent me into collections when they didnt cancel properly. You cant speak to someone who can make a decision, or explain things clearly , i was told twice a supervisor would be requested to call me back as none were available. No one ever did. Spent hours on phone and dealing with them. Had to send a certified letter, and cc better business bureau after they put me in collections for $56 when they owed me money back!! ( the trash can removal fee) All they did was cancel the debt they erroneously charged me. I never did get refunded for what I paid them in advance for service, that I had cancelled. I had to send in bank statements and cancelled check to prove I started another company. They didn't show up on the date they said they would remove can, but someone showed up 3 months later to STEAL the can that was my own, from 20 years ago which was NOT their companies. Then they take the right one soon after and I'm told there is nothing they can do to replace mine. They crushed the can , They did it just to spite, THEY DO NOT RECYCLE OR REUSE THE CANS THEY TAKE , driver was rude when questioned why he took it. All that plastic that could be recycled they just dump with the garbage... No notification they were coming onto my property to steal it away and so I had time to get a new one for my current trash company.
This trash company sucks. They never return your calls, they keep racking the price up and they miss your pick up and make you wait for next week even though it was their mistake. I am currently on hold for 15 minutes calling them to find out why they brought my empty garbage can back (I stopped service and switched companies) I have had them for 5 years plus but this past year the service has been horrible. I do not recommend this trash company to anybody unless you want overpriced unproffesional service.
Contracted with another company, who sent them a certified letter to cancel current services. They apparently refused to accept the letter. When I called to cancel, they said I was already on their route for the month, so services would be cancelled at the end of the month. Apparently I am not going to get a refund. If they charge for pickup of their containers, I will simply refuse to pay. Add this to the fact that they were charging us double what our neighbors were paying (found this out several years ago; when I called, we got our rates lowered), and I am extremely upset. Find another company--NOW!
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