What clients say about Jesseman Auto in New Brighton (PA)
A few weeks ago, I had the oil changed on my Chevy Tahoe at Jesseman's Auto and scheduled an appointment for my vehicle inspection. The entire experience was excellent from start to finish.
Tim was professional, courteous, and ensured my Tahoe was serviced and ready within an hour. The efficiency and quality of service truly stood out.
I highly recommend Jesseman's Auto for all your automotive service needs. I will definitely continue bringing them my business for any future maintenance and repairs.
Been a customer of Jesseman for many many years. Not anymore. This is long so bare with me
Let me preface this by saying :They inspected my van months ago and broke the lug nut key.
Fast forward a few months and the van needs brakes. Called to make an appt and was told Christmas Eve. Thought that was odd so said hey that’s Christmas Eve and was told they would be working till 12. Dropped van off night of 12/23 and put the van key in the box. 12/24 no answer on the phone so we go up at 11 to pick the van up. They are closed. Vans locked, brakes not done. We have no way to get our key and needed our van for that evening. Called and left them numerous messages. Had to drive home and back (approx hour round trip) to bring a spare key to take our van home. Jessemans remained closed for 5 days. When we finally got ahold of someone they claimed it was never written in the book and even tried to tell me they were open till 12 and wondered what that key was for. They apologized so we made a new appt and even reminded them they broke our lug nut key and was told no problem they would be able to get it off. Appt was a week out.
A few days later check engine light starts flashing so we have to have the van towed in to wait for the appt. We get that issue fixed and then are told they can’t get the tires off to do the brakes with out a lug nut key and claimed they never told me they could. Instead of giving us the info from the glove box to order a new one my husband had to drive out to get it and order a key. Finally comes in so we drop it off. Here we are 5 days later. Drop off the new lug nut key and they break it too. At this point we have been trying to get our brakes done since before Christmas. They have broken two lug nut keys with no offer to replace or reimburse and did not keep an appt we clearly booked. Fed up we go to pick the van up and guess what. They lost our van key. For almost 30 mins they looked for our key and never found it. These are the most incompetent ignorant people I have ever encountered. I will never ever take my vehicles back to these imbeciles and suggest you don’t either.
Now we have to order another lug nut key, another van key and still haven’t gotten the brakes on!
This shop has been our family’s trusted mechanic for years. They genuinely care about their customers, approach every issue with careful troubleshooting and problem-solving, and consistently demonstrate honesty and reliability. Keeping our family jeeps running strong.
We have been bringing our vehicles to Jessmans Auto for over a decade. Very honest and reasonable. They never try to upsell me on services that I don't need and they always do a great job. Very easy to schedule with and accommodating if you're ever in the need.
Great experience. Kind and through staff. Explained what I needed done to fix my vehicle and didn’t over charge. Answered my questions patiently. Will absolutely recommend and go back for future maintenance.
What excellent mechanics..they really know everything about mechanic repairs ..so honest , you can really trust them ..always work with you to try to get you in sooner, because they are so good and always so busy
These guys know their cars! Dependable quality work. Friendly and dedicated fellers...Always fully scheduled because they are that good so plan on scheduling 2seeks in advance.
This is one of the best garage/mechanics around. They always do right by the customer and never try to scam anyone there always honest!! I will never take my vehicles or families vehicles anywhere else!
I have nothing but praise for Jesseman Auto Center. Every time I need anything done, it is done with professionalism. The guys know what they are doing and the price is affordable. Love Jesseman's and won't go anywhere else
Had an issue regarding proper part for car but was corrected ...ended up refunding repair bill. Highly unlikely any other shops around would be willing to do this. Has definitely earned repeat business from me.
Honest and trustworthy mechanics! Looked at my vehicle for free and cost less to repair than anywhere else I looked. Definitely gonna be back for all my service needs!
I have been taking my vehicles here since I started driving. My whole family has made this their one and only mechanic. All employees are very friendly and helpful. They have always been up front and honest which is hard to find anymore. If you are looking for a great honest mechanic that also has great prices this is your place to go.
Awesome shop just minutes from my home. Always honest, fast and friendly. They could've raked me over the coals on a brake job several years ago, but instead they took the high road, disassembled my breaks, cleaned them out and had me back on the road in no time for a nominal fee... Could've cost me hundreds and that was my first time doing business with them. I had tires put on by them a few months back, picked up a nail somewhere, and they plugged the tire at no charge when I would've gladly paid. I wouldn't go anywhere else... And neither should you. Highest ratings and recommendations from me. I'd give them 10 stars if possible.
Great group of guys! Always honest and fair on pricing. Been going here for several years and haven't had a bad experience once! Kudos to jesseman auto they are great!
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