Elite Towing Solutions in
New Brighton (PA)

Horrible customer service. I have a 2 inch lift on a jeep and refused to come out due to it being lifted. All I needed was help getting the spare off. I could jack up and change the tire myself.

Excellent service by John at Elite Towing Solutions. AAA dispatched them for my car this morning. They originally told me it would be within the hour (which was more than fair) but once I explained to Elite that my car was not in a safe place on the highway, John showed up right away. He also diagnosed and fixed our problem so we were actually able to drive it home. He was friendly, prompt, professional respectful and knowledgeable. Cannot ask for more!

5 star review++++!!!! The gentleman who towed my car was Ryan. Didn't expect this but he diagnosed the issue I had and as a result I was able to change my plans and send it to the proper garage. Really wonderful.

I can’t say enough wonderful things about Antonio at Elite Towing! From start to finish, he was absolutely amazing—so helpful, patient, and understanding. He took the time to explain everything clearly, which really put me at ease. Antonio was warm and friendly throughout, and he went above and beyond by changing my car battery, checking my oil, and even adding windshield wiper fluid for me. Truly the best of the best! If you ever need towing or roadside help, ask for Antonio—you won’t be disappointed.

Had a great experience today with Elite. Great service and quick/professional. Arrival time estimate was on point, and the guys got my car loaded up and dropped off in great time. I think Sierra was the name of my guy, really appreciated the service. Second tow with them through AAA and I make sure I always pick them if possible.

I called AAA for help with a lockout. Elite Towing Solutions showed up, unlocked my door and had me back on the road less than 30 minutes from the initial call. I've never had service like that.

My Alternator died on me while I was skiing at Blue Mountain. Called AAA at 4:00 but no company was willing to do the tow. I was stranded over 2 hours away from home in South Jersey. Finally around 8:00 Elite towing came by and towed me home. The driver was friendly and Professional, I greatly appreciate the tow and I wouldn’t hesitate to use them again.

I used Elite towing solutions 2 times now. Both were through AAA. They were excellent. Steve the tow truck driver is really good too.

This company tows cars into our shop regularly for AAA. The laziness and stupidity of the drivers is overwhelming. In the evening when we are closed they have a habit of unloading vehicles wherever they feel like. They will block garage doors, gate to our impound lot, air stands and dumpster. They also have repeatedly left windows down and doors unlocked on customer vehicles. We have told them numerous times to please unloaded in the designated parking area for customer vehicles. If you are a AAA member be wary if they show up to tow your car. Any kind of respect or ethics for your vehicle is none existent!

I have been waiting since 11:20am, then status changed to 12:12PM then to 12:42. I called them and nobody answered then finally, they gave me the right number, but call keeps getting disconnected. I need a flat tire taken care of. This service through AAA is getting worse by the year. I am a Premier member and it doesn't matter.

Elite was dispatched out by AAA for a dead battery and jumpstart. Technician got to me very quickly, and all communication with the tech and dispatch was clear and courteous. Was on my way soon after thanks to them.

Do not recommend if you have a low profile vehicle and/or a vehicle with ground effects as this company is not equipped to tow vehicles like that and they will NOT tow your car. Very disappointed as I wasted a lot of time for the company to show up, take pictures and then leave. A couple of hours later AAA reported to me that Elite reported they couldn’t tow my car. When I called and inquired about the situation they weren’t helpful at all :(

DESPICABLE!!! The absolute worst service I’ve ever experienced. Nissan roadside service dispatched a tech from here twice to jump/tow my car. Neither of them were able to do anything. I put the second technician that showed up on the phone with my Nissan service representative to walk him through it and instead of trying to help, he just said there was nothing else he could do and LEFT!!!! Do yourself a favor and call Boff’s towing instead. They were able to jump my car and drive it onto the tow truck since it was unsafe to drive the vehicle to the dealership.

Hit a pothole and got a flat tire on 79 today. And thanks to cars not wanting to give you a spare anymore, I needed a tow. Elite was super quick to get a driver out to me. Sharif was the driver who came to help. He was AWESOME. Super super nice guy and very enjoyable to talk to. He was very careful with my car while loading and unloading it. I could have talked with him for hours. I hope you never need a tow, but if you do, go through Elite. Thank you!!

I called AAA for what I thought was a dead battery but it involved a tow instead. The first service driver came to check the battery but showed me that wasn’t the problem. He was professional and very helpful and had a tow driver dispatched. Within 20 minutes the tow was there. The driver was very courteous and professional as well. He went above and beyond any expectations to drop my car off. Elite towing gave me excellent service with exceptional men working for them.

We just had a flat tire in the middle of a snow storm on 79N. Sean and Hunter had me back up and running in less than 5 minutes. They were professional and friendly. I appreciate the guys willing to do their job in bad conditions with great attitudes.

Stranded on a rainy Friday morning. Scheduled thru AAA, and the service was efficient and great communication in updating us on his ETA. Tow truck operator (Josh H.) called while in route and we were able to explain problem. He arrived prepared with a plan of attack to get us "running" without a tow. He was successful! Knowledgeable, efficient and friendly. Highly recommend Josh H.

I called AAA when my car would idle but not rev. Sharif came to tow my car was the nicest person. Very kind and understanding. He did an excellent job with the tow. Would definitely use them again (even though I hope I don't have too).

A flat tire left me stranded on a busy highway & Angel Ramos from Elite Auto Services came to my rescue. He couldn’t have been kinder or more professional. He completed my tire change swiftly and safely.

If I could give 2 million stars I would. The first tow of today was done by M.S.G Towing company which cause severe damages that are easily seen they completely broke the front bumper, broke the windshield wiper reservoir, somehow cracked the rain guard, bulked the driver fender, cracked the exhaust by the catalytic converter, and that’s all I know until I get the car inspected by insurance. I HIGHLY recommend going to Elite Auto Service of Pennsylvania instead to get your car towed as they came to help me take the car home since after MSG Towing towed the car it wouldn’t start anymore. Elite Auto Service of Pennsylvania explained everything in a way that is understandable and even explained how to tow “lowered cars”. The two gentlemen who came were very friendly, super polite, and overall changed my whole perspective of towing companies after the previous experience I just had. One of the gentleman name was Justin P. and I wish I got the other’s name to give him credit. Together they are an amazing team and I’m positive they’re amazing individually. They were very knowledgeable on what they were doing and knew how to explain every step they were taking.

Brian was useless, unable to to remove my tire, not too pleasant. Pounded on my tire so hard to remove it, with a sledge hammer, I believe he bent my control arm in. Due to this, my vehicle is currently at the mechanic. Brian also scratched up the tail end of my vehicle, removing the spare. He dispatched a tow truck driver, Glen, who was personable didn’t use unnecessary force to remove my tire. He realized it couldn’t be removed without the proper tools he didn’t possess. He towed it tire shop, quick service.

The 2 men that gave me service(Pedro and Brian)were courteous and knowledgeable. This 76 yr old female senior wasn't taken advantage of. Got pictures of drop off to Volvo dealer. Made sure I was safe and off the road. From time of call to final tow was only 3 hrs. It was at suppertime . I'm really impressed of the first class caring service. Thanks EJK 6/10/22

Absolute nightmare. Came on a AAA call and proceeded to replace my dead battery with a defective battery. Battery began to die almost immediately after being installed. Failed a test at both a registered dealership and an ATB service station. Called another auto technician from Elite and he refused to take back the battery and did not EVEN ATTEMPT to honor their own warranty. Called his “boss” Michael Brigham who literally instructed him to leave me in the snow with a dead car battery that his technician had installed earlier that same day. Made multiple calls and left multiple messages. None were returned. Had to go through AAA for a factory refund. Even AAA said they were extremely unethical and said that they would investigate them further. AVOID Michal Brigham and the team of crooks at Elite Auto Services. Literally go anywhere else unless you want to be stuck in the snow with defective equipment and a bill.

HORRIBLE!!!!! i called AAA at about midnight after my car wouldn't start trying to get home from work. I was originally told that my wait would be about one hour. One hour later, I was called and told that the driver was delayed. I called again at 3:45 and was told that they were on their way from 12 miles away, and should be here in approx 30 minutes. At 4:30 I called again and was then told that the driver had been here at 3:15, called the phone and left. They had 2 phone numbers, both phones were within 6 inches of my hands all night. No-one called, no-one showed up!!! I have pets I need to get home to, it is now 5 am and they are supposed to be here within the hour. If it weren't for my pets, I would just stay here tonight (I almost have anyway), but I must get home! If I could give this company a negative 5 star i would. I have been a AAA member for 16 years; I'll be registering multiple complaints against Elite with AAA. This is beyond ridiculous!

My battery died and I called AAA. They dispatched Elite Auto to my house to replace it. It was my lucky day! The technician was extremely friendly, incredibly professional and knowledgeable. The job was done in no time and done perfectly. Oh and did I forget to mention the Technician was Tianna. Not only did she posses all of these amazing qualities as an employee, but she was absolutely drop dead gorgeous as well! Thank you Tianna! You are the best!

AAA sent Elite Auto Services out to me when I needed my car towed to the mechanic when my brakes went horribly bad. Pedro called to let me know he was on his way, arrived quickly, and helped me pull my car back up over the hill it had rolled down. He got the car loaded up quickly and got it to where I needed it to go. He was very professional, friendly, and nice. He made what was a pretty terrible situation much better. I was very grateful for his help!

I'm not sure if this is the right location (station #550129) i had to call AAA to get my car unlocked. Due to the cold weather and year of my car I could not get my door to unlock. Dan and Scott showed up minutes after i called. They were very quick, professional, and kind! They had me on my way home in no time. I greatly appreciate their help. Keep up the great work!