Called 10 minutes before they close put me on hold Was on hold for like 12 minutes Listening to Napa know how commercials and then strarted ranging and someone just picked up and hung it up the phone. Very poor customer service to treat a customer like that.
This place used to be very good. But recently the customer service and everything has gone downhill. Sent my daughter in there to get a battery for $200 and Napa no longer will install your battery. Go to O'Reilly's down the street and get a battery and get it installed for free.
Stopped into NAPA Auto today to grab oil and a filter, and Brad helped me out. He went above and beyond — walked me through everything, made sure I got exactly what I needed, and even packed everything up neatly in a box to go. You don’t always get that kind of kindness at an auto shop, but it made my day feel a little brighter 🌞
Service sucks, customers wait forever. I was in the store for 25 minutes, no body cared enough to see me. Kept telling me I have more important things to take care of first. 3 people walked out of the store without paying. Newport Napa at night is now free range for free stuff for anyone who likes free stuff! Have at it.
I was traveling through Newport, OR, when my serpentine belt started squealing. Tom helped me diagnose problem and select the right item. He was super knowledgeable and helpful. Thanks, Tom!
They are privately owned so not as customer orientated I had to call the Lincoln City store to get the help I needed but actually ended up getting my issue fixed in the Toledo location thanks Napa
Counter guys were very helpful. I walked out paying no money and with a new car battery that they honored under their warranty from a different branch of their store in Oregon.
Newport NAPA saved the day! Visiting from out of town, and my kids car needed a coolant recovery hose. Don had it in stock...shocking, he set it aside and our vacation day was back on the road....thank you!!!
Quality parts and service, always. Recently Gage went above and beyond to make sure I had the parts and the tools needed to do my job. I never could have asked for or expected so much from him. Thank you!
Very helpful knowledgeable staff that aren't afraid to come out from behind the counter to help you find what you need and if they don't have it they will order it for you and have it the next day
I stopped in here feeling anxious, because my oil light came on as I was about to drive back to Washington. Red asked my model of Subaru and looked up pictures of the dipstick and explained to me how to read it, and then sold me the kind of oil I needed based on the old receipt photo DH sent to me. We made it home safely. Thanks Red!
I was here on Monday (June 5th), to get a new battery. This was the first time I had ever needed replace a car battery, and all of the employees on the floor that day were so kind, supportive and gave me wonderful advice as I struggled through this new learning experience. It took me two hours, but the employees were always cheerful and helpful when answering my million something questions.
I was in there to replace my car fob battery and I was sold the wrong battery. One of the salesman working there grabbed it and handed it to me, I walked out in confidence I was given the right product. I got home and found it was the wrong battery. I returned in less than one hour, and was told I had to buy a new battery. They weren't able to replace it, because I didn't have the original packaging. It's a 7 dollar battery, I thought they would take care of me as their customer. Never going back again. I went to O'Reilly.
Night had fallen, and it was raining very hard. NAPA was about to close, but Samuel helped me pick out the right windshield wipers, rang me up, and even offered to install my front and back windshield wipers. He was so kind and helpful. Totally appreciate the five-star service.
NAPA does not stand behind the products they sell. Due to an emergency I was forced to purchase an over priced junk electronic inverter from NAPA in Newport, OR. Having great knowledge in power inverters I knew this was going to be a waste of my money. I asked what there return policy was and he said, “if you plug it in you can’t return it.” I have personally purchased 3 inverters over the years that were lemons right out the box. The fact that they don’t stand behind the products they sell, (at a huge markup) says it all!
Very helpful people of course it is Napa and they take alittle while longer when you come in to get something however you get the right part and don't have to bring to back like a couple other places I have been
These guys know what they're doing! Very friendly staff members get to the root of my needs every time and they know where the products are. I don't have to wait long, either, because they have plenty of help.
I've always had a great experience with Napa Newport. These people actually help and not just make a sale. I do not live in Newport but visit almost every weekend. If I can I wait to buy auto parts until I'm here to support a great business.
Great and attentive service. The guys at the front desk were very helpful when we were driving through and had battery issues. We weren't sure if our battery had to be vented and they helped us look it up. If you're having car problems this isn't a bad place to go.
These guys are great. They are super helpful and usually have the part in store or they can get it really easy. You pay a lill more than online shopping but you get what you pay for. I'll spend the lill extra for great service.
Went in for a brake line on my old Ford pick up.No one has them pre-shaped anymore.Guy behind the counter (Red) took my old one and carefully measured. Set me up with a copper one that was easy to bend and made the job easy. Good customer service like this is rare these days.
Husband not able to get around so I went and walked in and asked for help. Explained what I needed was helped immediately. One guy came out to the vehicle with several sizes and found the correct one.
Helpful and cheerful was all that works there and if need help again will definitely go there.
Again mixed emotions here. I went in to exchange a lifetime warranty caliper to be told it was only a 3 year. I worked for the company for 12 yrs I know what I purchased. Anyway that's my personnel experience here. Eclipse calipers were lifetime atm calipers were 3 yr just saying. But I had no option here.
I came in to get a replacement headlight bulb for my Toyota Rav 4. I asked if they could put it in for me and Rick the Counter Guy said " Negative"! Very Arrogant . If a Woman with a Nice Rack walked in he wouldn't hesitate to help her.
The counterperson was able to look up my car and let me know the exact type of oil I needed, because I own an expensive important, I absolutely had to get the right stuff. Their phones are very busy here and they seem to give priority to phone customers. Happy with the experience nonetheless.
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