What clients say about Air 1 Auto and Towing in Chillicothe (OH)
Very unprofessional business. Not a family friends business or even a business that understands families are on budgets. People call around for quotes for the lowest prices because simply some people ain’t made of money. After seeing how the handled my family member I would never dare recommend them. Make sure you have $200 extra outside of the price he quotes you. He will change the amount & refuse to give you your property until he receives. To top it off he absolutely doesn’t value your time. He runs on his time & will show up hours later with no warning. 0/10 would give lower stars if I could. Very poor ran business & the owner is awful.
I wish I could give LESS than one star. I had this company tow a 8x16 old office trailer with its own wheels that was 9.5 feet tall from Chillicothe to Lucasville. He priced me at $350 at the most. I told him if the guy selling it knew ahead of time when he’d be there he would put it in the driveway. He originally told me he just got back from vacation and debated on whether he could do it that very day. He did mention he may not be able to which I understood. I got a text at 1 am telling me he would do the job and would pick it up after 5. He messaged me AFTER 5 telling me it would be 730ish. It’s now 12:13 am. The guy selling it sent us video of Air One using a Ford truck to haul it and bottoming the front end out. One would assume that you call a tow truck company because you expect a tow truck to be the one to haul. Definitely not the case in this situation. I also believe that’s one of the reasons that I’ve got video footage of the trailer wobbling all over the place before they even left the driveway Once he got here he increased the price from $350 to $500 without any warning prior to arrival about a change in price. We even corresponded while he was en route. He said it was because the guy never pulled it out, but the seller wasn’t even sure if the guy was going to show up. Pulling that thing out into his driveway would’ve blocked it for them. He gave us no warning whatsoever that they were going to increase the cost. They showed up here and refused to drop it until we paid them the full amount. Oh, I forgot to mention that the seller had to send a jack with the tow company when they dropped this trailer because the tow company came unprepared. I have to take it back up to the seller when I’m back in Chillicothe again. And no, I’ve never met the seller before buying this office trailer. It was out of the kindness of his own heart that he allowed them to take the jack with him to ensure that we got the office trailer here and unload it without issues. I wouldn’t recommend Air One to anyone. This company is as unprofessional as you can get, but of course, I’m sure that most people can see that by looking at these Google reviews. I should’ve just waited a few days and had my dad tow it with his Chevy truck. It was definitely a lot bigger than the Ford and he would’ve taken more precautions than this company did. Or better yet, I should have called a better company. If you’d like to watch the videos sent me a message.
Explained what I thought the problem was, he tested the part and the new starter was installed in just over 2 hours with him coming to me. His tow truck was busy but I'm glad he came out and did an easy fix instead of my truck being stuck in the shop and having to grab a rental.
These guys are great. Used them twice in the last 3 weeks. First time they were the only to answer. Second time was today 1/5/24 and we were stranded at Menards in the snow storm. Called around and was told only emergency’s due to weather and so many calls, so called A1 and they came through, even in the snow storm! My hat is off to these guys. Don’t make my mistake not calling them first!
This owner is amazing. Called him with a flat tire on the side of the road no spare. His only tow truck was in Columbus and he was at home but took it upon himself to come out an take the tire off, took my fiance to Walmart to replace the tire an brought him back and put the tire back on. Even had to make a special trip back to his house for another tool because the lug nuts were stuck.he really went above an beyond to help us.
My battery literally melted down at 3am. My Farmers Insurance Roadside Assistance dispatched Justin and he brought me a brand new battery and installed it very quickly in almost below zero temperatures. Thanks!
This guy lied and said he would tow my car to the tire shop for 60$. Lied and came to my house with the part to raise my car but NO tow truck. Told me he’d take the tires to the tire place. The next day the tires were done at 11am. He didn’t come bring my tires till 6:30pm the next day. Had he towed it like he says, I could have caught a right to the tire shop and pick up my car at 11 when it was done. I had appointments today and my son had basketball practice. He didn’t care. Took his precious time. Then when I told him I shouldn’t have to pay the whole 60$ because you lied and said you’d tow it, not bring your personal car and just take the tires off with your pump!!!!! My whole day was waisted because he lied! He should if told me when I called, he didn’t have a tow truck at the moment. Then told me he was gonna take one of my tires off if I didn’t pay him the 60$. If I was a man, I would of whooped him! He was out for a quick buck! I’m calling the better business bureau and whoever else will listen! He is so non professional
This owner was awesome. He went beyond his duties. Had severe caliper trouble, and break line issues. And being so far from home, i was in a tight spot. After calling several mechanics from the surrounding area, he was the only person to tell me YES I can help bring it in. He had me out in couple hours. (Waited for parts) His prices are very far. Thank you sir.
990 Eastern Ave, Chillicothe, OHWaste management service
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