What clients say about O'Reilly Auto Parts in Waterville (OH)
My husband dusty had a wonderful experience today the day after thanksgiving. We were leaving to return home on a 7 hour car ride and his battery was dead . After going to another auto shop ( AZ) and had bad experience , he had the most wonderful experience with lauren and her manager. they were waiting for him when he arrived and they were very fast and kind to him. He was very impressed !
Went in to buy new wiper blades. Clerk looked up sizes for me and told me what aisle to go to. Didn’t have the size I needed in the particular brand I was looking at. Clerk can over to help, picked correct size from a different brand and just handed them to be. Went to checkout and cost rang up almost double the price of the ones I was looking at. Asked if they had something that was closer priced to the ones I was originally looking at, was told no. Made the purchase. As I’m walking out I hear another clerk say “we have some in the back.” “I know I just didn’t want to go get them”.
Thought about returning them, but decided to mark this as a lesson learned and to shop elsewhere.
I came in to buy two batteries. The clerk couldn't find a replacement so I went out to my car and took a picture of the complete label. Meanwhile another customer came in and the clerk was waiting on him. Mind you, there was someone else behind the counter who seemed busy looking at a pencil. I waited about 5 minutes before the clerk turned his attention back to me again. After a minute or so of futile searching, another customer came in and was waiting. The clerk asked if he could check him out real quick and I agreed. We all hate to wait. However this customer had a complicated order and had the clerk going up and down the aisles in the back, even getting a ladder out to look for the something. After about 5 minutes and no end in sight as the customer kept adding on to his order, I stormed out and went to my new go to auto parts store across the street. This is the second time I have posted this story because the first one didn't make the review page.
Thanks to Logan and Alexander, my faith in humanity has been restored with confidence that we still have a bright future in the world. I haven’t seen this level of genuine care and great service in quite some time. Not only did they give me a hand with my car, they did so with a smile and in a way that I knew they were genuinely happy to help me out… a complete stranger. The kicker was that my car was actually across the street in the Kroger lot and that didn’t impact them helping me out and treating me if I were a friend. They’ve earned an O’Reilly customer for life.
Came in about 15 minutes before closing, needed to exchange something quick and easy and doors were already locked. Fiancé called asking if they were open and they said no even though it says they are open until 9. Disappointing but understandable. Other than that store is beautiful and clean and the workers I have encountered have been nice.
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