AW Auto Spa in
Waterville (OH)

I could cry right now! A day after buying my brand new car, I decided to run it through the car wash to keep the shine of a brand new car. After my car went through the wash I decided to get out and take a look. Upon first glance, I was in deep shock. My car was scratched and gouged. I would not recommend this place! Their machinery is too aggressive. Canceling my membership.

Friendly staff, but I have found of recent that the wash isn’t as good as it was even a few months ago. Seems like parts of the car wash are malfunctioning or they are out of certain products. I have a top level wash subscription and I am possibly canceling my membership

I recently got an interior detail here and I couldn't be happier with the results! My car looks brand new, as if I just drove it off the lot. The attention to detail is impeccable. On top of that, the owner and employees are extremely nice, friendly and helpful, making the entire experience even better. I highly recommend this place!

I’ve been twice and both times my Tahoe was still dirty on all sides. The shammy dry option seems like it just gets your car dirty at the end. $25 for a wash that leaves visible dirt and is still wet after you pay extra for a “shammy dry” is not something I’m coming back for. I’ll say the one kid that started my wash was friendly though.

Unfortunately I’ve had bad experiences at AW Auto Spa on both of my last two visits. The first was when the wash stopped about two thirds of the way thru. I finally had to drive out because no one noticed. I couldn’t go back thru without paying again to lift the gate so tried to call the office. No one answered so I left a detailed message about what happened and no one ever bothered to contact me. Then tonight I pulled in at 7:52 thinking I would sweep out my car real fast since I was already dirty from cutting the grass, and then return tomorrow morning to get it washed. A gentleman walked up and said “we’re closed ma’am…we close at 8:00”??? Ok now granted they were due to close in 8 minutes but it wasn’t 8:00 yet and would have only taken me about 5 minutes to vacuum my car. They were really a great car wash when they first opened but their customer service has gone way downhill. I’ll be going back to Maumee to get my car done from now on.

I drove through a oil spill today. (Just happened and no way to go around) I went to see if they could help means it was all over my jeep. They went above and beyond to make sure they got all the oil off. Trey (not sure on spelling) met me at the end and checked. Love when people are amazing at their jobs!! I go there anyhow, but this makes me want to go more! Thanks guys

Can’t say enough good things about Randy and beck. These guys do an amazing job preparing your vehicle for wash. Always making sure that you are very satisfied with your wash and also being very helpful during busy times. Nate is very knowledgeable in running a well operated business.

Nate, Randy, and Beck run a first-class operation. Fast, friendly service. A tremendous commitment to the modern auto spa experience! Hassle-free payment options as well as multiple levels of membership make it a truly unique trip. Multiple exterior vacuums that are easy to use upon exiting the wash make it an enjoyable and rewarding experience. I feel like a million bucks each and every time we visit! We're members at the highest level and are thrilled! Thank you AW Auto Spa!

I took my car here and got a complete detailing. They did a beautiful job. My car looked brand new! Very professional treatment and I wish I knew the young man's name who did the work, because he should be personally acknowledged - THANK YOU~!

The water is so powerful it removed my license plate. I had to velcro it to my car after the wash ripped a screw out. This isn't a negative review. It's one of the few car washes that I know will give a good shine. Their vacuums actually work as well! My only complaint would be with the top of the line wash it advertises towel dried, but there's never any employee to actually towel dry.

If you like a clean truck, look elsewhere! I've been here multiple times trying to support a local business but the truck will never come out of this business clean. For $17 wash, you would think your vehicle would be spotless.

this car wash left our truck with scratches, that are very clearly in a line and from the brushes, all down the passenger side. And the cherry on top the staff and owner were so condescending and rude. They would not take any responsibility. They inferred several times in the conversation that my husband lied about the source of the scratches. We are honest and local here and we are just in complete shock that this happened and how it was handled. The scratches are so deep and cannot be buffed out. Passing along in hopes of saving your paint job and your wallet.

Been here twice. Both times I have left there very disappointed. I paid for a tire shine and like other reviews, my tires didn't even get cleaned. My vehicle came out VERY dirty all down the one side. The car wash also pulled my door trim off on one side. When I spoke to a manager, they told me they could file an incident report and rewash my vehicle. I asked for my money back (which I got) and I made it very clear that I will not be back! Moral of the story, don't waste your money!

I would give 2 stars. Paid for the $15 wash and still had some bug stains on windshield and front bumper. Tire shine only on 1 side of car. Disappointing I expected better 😕 I emailed the company and no response still 2 weeks later so I will not return.

Don't waste your money on the upgrade. Just do the basic. I paid more for the tire shine and they came out looking like I've been driving through the desert in July. I would call that a scam.

I originally posted a glowing review, but after getting home, driving my car and inspecting it, it changed. The carwashes are great, I will continue to use those, but the detail service could use some work. I had a stain in my headliner, I know those can be tricky, but I would have preferred them tell me they could not get it out fully than have them spread the stain around the liner making it look like I had my cat urinate on it before hanging it up. I also went in with the complaint of the smell of cat urine in my car, a simple neutralizer should've removed it, but it is still there. My windows were also streaky. Everything else looked clean, which is why I gave a good review originally, but now that I have to pay to get it detailed again somewhere else about 3 months later, I'm not 100% satisfied. If you are not sure you are able to remove something, at least inform the customer, you never know if what you think is a solution will be what the customer thinks is a solution or if they think it is worse than what they had.

Great car wash friendly workers. Nifty item never saw before they use a conveyor belt to transport your car through the wash not rollers that push you through. Car is clean and dry when through. The tire dressing lasts !

The manager on site was very friendly and created us when we came to get our truck washed. Very nice and conversational man. True customer service was displayed. The staff were polite and attentive to our needs. We will be back and I highly recommend you give this car wash spa a try. I'm certain you will be a returning customer.

Worst wash ever! Paid for the $15 Shine Wash and nothing was shining. All you could see were white streaks down the sides and across the hood. I don't recommend using this car wash and will never return. UPDATE: Never received a message from you on Facebook. I was on my way out of town and didn't have time to turn around and come back to deal with this. I feel other customers have the right to know what I experienced. The streaks look like something was rolled down the sides and across the hood. Based on the wash descriptions it appears I received the "Express Wash" and not the "Shine Wash" that I purchased. The dryers barely dried the vehicle and there was no tire shine applied.

I’ve ran my car through the automated car wash twice now and have been very pleased both times! I was greeted by friendly, helpful employees. I have download their app and prepaid for the second visit. Very convenient and easy. Wonderful service, great price!!! I won’t be using any other car wash!

Great car wash. Love that there aren’t the “scary” wheel grabbers that you need to drive into. Staff super friendly. Only wish they had a bug sprayer to get all of the bugs off of my grill like I’ve experienced at another car wash. But, I’ll keep coming back. Super convenient location!

This new car wash is very nice. Vacuums are very strong and FREE! I have yet to notice anything untouched after I come out of the wash tunnel. Even the cheapest wash gets everything, and they also have an app with coupons. The best part is when you pull in, a worker comes out and greets you and assists you through the process. They have met my expectations here at AW Auto Spa. I highly recommend!

Best car wash in a 50 mile radius of Toledo..

Aw Auto Spa is amazing! I had the interior and exterior detail done and I was blown away by the results! My car looked brand new to me and I was so happy with the interior especially. I have a 2016 so you could tell that the previous owners had children because there were crayon marks on one of the back seat doors. I could not get them off the door with my normal at home detailing sprays. After the detail at the Spa, crayon marks are gone. I’m very impressed, will definitely be returning!

AW Auto Spa is awesome!! Quick and easy, one of the best washes my car has ever had! I love how simple it is to drive through and pull into the free vacuum spots after! Got my monthly membership!! It couldn’t be in a more convenient location either- I would highly recommend a membership!

What a wonderful experience! I did not wash my car for 8 months and when I finally saw that this place was open, I thought what a test this will be. Well they passed the test. My tires, rims, trim, door panels, bug guts that dried hard all summer and and whatever else caked on was now off. Now snow has fallen and salt was laid out on the highways since the first wash (went for the high-end wash) and to my surprise it still looks great. Whatever after wash & wax they use is top of the line nothing is sticking to my vehicle. Very satisfied with this Auto spa!

Stopped in here for the first time and was really pleased with the service. They offer a number of different washes with each one increasing in the amount of details that it hits (such as hot air blow dry, tire shine, hot wax, etc). If you're looking for the perfect gift for someone who wants to keep their vehicle clean, they offer unlimited wash packages starting at just $29 a month. They also offer car detailing which I did not do this time. Aside from that, there are car wash stalls if you prefer to wash your own. I was really pleased with how my vehicle looked after it was washed and felt the price was fair. The staff working was friendly and seemed like they enjoyed being there which is very nice. Will stop in again for more washes!