What clients say about Harrison Ford in Wellington (OH)
Body shop is amazing! Staff goes above and beyond! They complete the job and go over the top to make sure it's done properly with attention to detail and deliver with smiles and laughs! Nothing better than great work, great customer service, and great attitudes!!
Had a trailer we had a special build on and took it back in to add a power converter and some outlets well let me tell you, we went to pick it up and it all went down hill. The outlet hole was cut to big and I could instantly see it. All the stuff in the shelf they had to remove was all over the ground. I look over and found the shelf wasn't even put back together. Come to find out they broke the shelf in the cabinet and left everything out. Saw dust everywhere and nothing cleaned up. Nasty oil greasy finger and hand prints all over the white cabinets. So we went in and brought it to there attention and Jeremy (the guy who did the work) immediately copped an attitude and said it may have been that way. He started making excusing and got really childish and stormed away. Phil the "paper work guy was awesome" he said they will fix the shelf and he will hand deliver it. We will see if that happens. Jeremy said to fix the hole "just get a bigger cover"! I also heard Jeremy mumbled as walking away "if you want the work done take it somewhere else I aint doing it" and laughed. Just for readers doesn't matter if the trailer was 1dollar or 1 million that type of person and customer service from Jeremy needs not employed there. He is 100% giving the business a horrible rep.
Amazing experience with Rodney and the entire staff at Harrison! The put us in exactly what we wanted and we couldn’t be happier. From our initial visit, to working through all our options, finding us the perfect truck for our trailer, the process couldn’t have been smoother. We were treated like family from the moment we walked on the lot. Harrison Ford Inc. will definitely get my business next time I’m in the market for a truck or trailer!!!
Harrison Fros did a great job helping me with my new vehicle purchase. Our sales person Joe did an amazing job finding exactly what we wanted! Go to Harrison Ford!
What a great car buy experience. Our sales guy Joe was amazing every step of the way. Showing everything there was to know about the car, went over every detail, and took the time to make sure we were getting the car we wanted and needed. The good times didn't stop there, the finance guy Mike went over everything in great detail and made sure we understood all our options and every payment plan we could to make sure we got what was best for us! Great overall team at Harrison! Looking forward to being back!
This is the first auto dealership where I am genuinely happy with the experience. I am old, and I've had many bad experiences with auto dealers, I just bought my car from Harrison Ford and I already recommended them to 2 of my friends. When people ask me where should I buy a car, I tell them where NOT to by one, then they have to listen to 10 minutes of me telling them where not to go. P.S. In the past I've never gone back to the same dealer twice. But I sure will be returning to Harrison Ford
Eric was very helpful in my decision making, very thorough at connecting my phone and going over all the features of my new Ford!! Mike in financing was also very friendly and helpful with the financial end of things.
Just want to say I feel that they were dishonest, I looked on the car fax site for months at used ford edges. The one from Harrison kept popping up. After months of looking I went to look at the 2022 Edge which said it had 16,000 miles on it. After test driving “never looking at actual mileage” I bought the car. Upon driving home I noticed that the 2022 Edge actually had 18,700 miles on it. Went back to the car fax website and they changed the mileage on the website but not until after I bought it. That’s why I would not recommend them.
A few days ago I brought home my 2nd Ford Escape from Harrison Ford. In 2021 I purchased a 2018 escape, and a few days ago I traded that in for a 2022 escape. Both experiences were zero pressure and painless. These guys are so easy to work with, and Harrison is a small family owned dealership, which is why I will keep going back. Thank you Chad and everyone at Harrison!
I purchased my 2018 Kia Optima at Harrison Ford in Wellington and was extremely please with the sales department in bending over backwards to help make the deal happen :) If buying new or used, you can't go wrong with giving Harrison the opportunity !!! JEFF
I highly recommend Eric and all of his team, I had a very positive experience purchasing my 2011 Ford Taurus at Harrison Ford in Wellington, Ohio. They are exceptional. Thank you Eric!!
I don't like leaving bad reviews but the experience with this service department representative was not good. Phil was my service rep and if I did not follow up with him, I would never hear a thing. Here are just a few examples. I brought my horse trailer in for service - Phil was pretty scattered at that first meeting (including asking me to meet him inside at his desk after going over my trailer. I stood there for five minutes with no idea where he had gone and when he did come in - he had nothing to add???). He had told me they would put together an estimate and get back to me in a couple of days. Never heard from him. Since we were on vacation there was not rush but I followed up after a couple of weeks had gone by and got all kinds of excuses including that he couldn't find the estimate. We finally got it and gave approval to move forward with repairs. Upon pick up - we also brought in our Ford truck because the GPS had stopped working. Spent several hours waiting to find out what was wrong and was eventually told the truck needed a special part which would be ordered and should be in by the end of the week. Two weeks later, called Phil only to be told that Ford wanted them to do more tests and since we were an hour away, he would call Ford and see what could be done. Never heard back. I can't speak to how good or bad the actual service department may be but Phil was a real disappointment.
My husband recently bought a new 2025 Ford truck and we were very pleased with the care and service at Harrison Ford! Rodney was very helpful and friendly and we recommend this dealership.
Bought a Bronco Sport from Chad Bias in November. He was excellent in helping pick the model I wanted and explaining the features of the new updated information center and how to use Android Auto application. If your looking for a new or used call Chad Bias at Harrison Ford in Wellington.
We just bought a Ford Bronco Sport thru Eric…The whole process was so smooth from the minute we met Eric … never any pressure in fact he was suggesting to wait a bit to see if any deals/ rebates would surface to help us save money on our payment … when we signed papers it was incredibly quick which is so nice as we are so busy !…. He was so responsive with every single text I sent him … and there were many ! lol .. I will definitely be working with him in the future in fact maybe with our son !
Service department is just plain horrible. Dropped our vehicle off tonight before all it had to have done was a recall with a half hour labor prediction and then after an oil change showed up to pick it up at 12:30 since I had it for 4 1/2 hours and it was only a test drove in that 4 1/2 hours it sat in the garage. Me or my wife will never return for any type of service the way it was handled.
Amazing place awsome service and I like there style of business the don't beat around the bush and there honest...... not a high pressure sale they listed to what I wanted and made it happen..... they were straight up about the truck and were honest I definitely recommend this dealership ?...... Eric was my sales guy and he made the process and pain less
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I Been taking our car up for years. Always have issues with them putting the wheels back on over tight and can't use a 6ft breaker bar to get the nuts off to do a break change. Took it in refused to correct the issue with out charging
Chad our salesman and Mike the employee that assisted with the paperwork were both incredibly helpful and friendly.
Harrison Ford helped us find the car we wanted quickly and kept us up to date every step of the way. Would happy recommend them to anybody.
What a great dealership and salesman (Joe) We were shown a few trucks and the amenities for each one was thoroughly explained. The financial process (Mike) was very simple. This was by far our best vehicle buying experience ever. We very highly recommend Harrison Ford in Wellington for your next vehicle purchase. Ask for Joe, he will exceed your expectations.
I was at the fair when I spoke to a representative from Harrison and advised what I was looking for. They got me what I wanted for the price I wanted. Later I found out the representative was the owner. You don’t see this much anymore in any business. I will definitely return to Harrison as well as refer them. GREAT SERVICE!!!
We started out just looking at a vehicle. Then I fell in LOVE with it and needed it that following Monday. This dealership was definitely the best dealership I’ve ever worked with ! They worked with us through things and really made sure to be so accommodating. Between Chad and Mike, they really made this such seamless experience. The Howman family thanks you so much for all your help through this process ! I will be recommending this group of individuals to whoever I can !
Just bought a 2010 Ford Ranger for my son this past week there. Truck look nice. Got home and took the bed liner out had a hole rusted thru in the front passenger side of the bed. Rest of truck pretty decent shape. My fault I should’ve know better seeing the bed liner but shame on them for not even mentioning any damage. I feel scammed a little. Yes i should have looked better but they shouldn’t have hidden things either.
Harrison Ford in Wellington is my new favorite dealership. They are friendly, candid, knowledgeable, and professional. There is no added pressure to buying a vehicle from them. They present the honest facts needed to make an informed buying decision. I highly recommend you check them out if you’re looking for a new vehicle.
I walked into this dealership knowing I wanted this truck! But from a happy on my own test drive to a full car facts from the second I start, they have nothing to hide and I respect that with the performance in that truck meets all expectations! Service was above and beyond not just Chad but others helped me a lot with financial choices made me feel very comfortable the entire experience! ❤️
Have bought multiple vehicles at Harrison. Very satisfied customers they have resolved any problem we have ever had. Just traded pickups and was not disappointed. They stand up to the moment trust me.. five star service all the way around
A family member recommended this dealership, and highly recommended I go to Scott. He wasn't available, so we met with Chad. And I can't speak to Scott, but Chad was absolutely fantastic.
We arrived around 1830, an hour and a half before they closed that day. Chad pulled the paperwork for all the different vehicles we wanted, went through all the numbers we wanted, and brought us the two vehicles we wanted to look at. In addition, he knew his inventory, and brought us another vehicle he thought we might like more (he was right), and a few bucks cheaper at that.
Chad really took the time to help us out with pricing, looking at the vehicles, and genuinely interested in our interests. Unfortunately, we are in a unique situation, and may not purchase- but if we are getting a Ford, we will be back here to buy from Chad.
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