Beware. They keep your sales tax on returns. First claimed it was a service fee. When I pushed back they claimed it was a State of Ohio thing. Check your receipts . Time for a class action law suit.
Walked in on Christmas Eve looking for an emergency kit for my 17 year old’s car. They were swift in finding me the perfect one. Matt the manager was extremely helpful in getting exactly what I was looking for.
Guy unhelpful when I asked for help installing a headlight. No one I'm the store and he wouldnt come look and just kind of laughed. When I asked if I needed a tool to do it.... Update on your response* you won't be getting a second chance. And I don't think you really care.
Will not ever return... needed a headlight bulb for my car. All of their bulbs were MORE expensive than other auto store prices and they charge extra for the grease NEEDED for the bulb. Most stores sell the bulb with grease and are much cheaper. The average amount for the bulb is $16.99. I was 1st showed a price of $61.99 on the screen. I told the clerk "NO, they aren't supposed to be that much" He then showed me the cheaper ones (still more than the average). I was told I couldn't get the bulb installed due to being short staffed and having 2 others customers beside myself which left quickly. I had to install the bulb myself. As im installing the clerk comes outside shocked I was able to figure out how to install it myself and said, "Oh, I would have done it but my hands too big to change light bulbs". Which is it...short staffed or your hands too big!?! . It was night fall, police was out, I wasnt familiar with the area, and didnt want a ticket or else I would have definitely left and went somewhere else. I would NOT recommend this place especially if you are a female.
On 12/13/25 we spent $107.14 at this store and were sold the wrong size item for our vehicle. Oriellys is now refusing to refund us for their employees mistake. We provided our car make and model multiple times explaining we need a new lug nuts. We trusted this store to provide us the correct size. It wasnt until we got to our mechanic appointment today that we learned we were sold the wrong product and O'Reilly wont accept our return, which we never even removed from their labeled box and bag. Slimy store, I will never recommend this shop to family or friends. Now I'll have to jump through hoops with their 1-800 number while I'm home with the flu.
*EDIT* It took the woman via a phone call all of two minutes to correct what the man at this store couldn't be bothered to do.
The young high school girl sloppily eating her raising Cane’s combo on the counter shorted me a spark plug while I paid for all six. When I returned to retrieve my missing plug I was rudely greeted with “what’s the problem” and a smug expression. I was on my way after she passive aggressively went to the back and tossed my plug on the counter. The unprofessional young lady proved only AutoZone is worth my time from here on out. Shows the decline in customer service at O’Reilly’s locations. Will not be returning
I walked in. Greeted nicely. Another customer walked in. Greeted nicely. The employee let his boss/manager know someone else came in. Manager says "another what?" And I said loud enough for him to hear me "another customer came in"
At this point I've been waiting about 10-15 minutes for the so called manager to come to the front to help me test a battery real quick.
I understand being busy I guess but nobody else was there. Maybe the manager had more important things to do? But at least come out and say "hey I'll be right with you shortly. I'm unloading a truck" or whatever the case may be.
I felt disrespect a little bit and left. Went to AutoZone and was taken care of in a matter of minutes ... they were very busy.
The dude Matt acted as if he couldn't get the scan to work on a car we were buying and we found out he knows the car dealer we were buying the car off of now we took a chance and bought the car but find out it has lots of issues. I wonder how much James ar JE Auto works paid him to perform that act?? The scan connected and worked fine for other people. I will report this to the Attorney General and Matt I hope you get your Karma someday!
Great staff and they follow guidelines announcing their departure to the parking lot. Letting everyone know or be on the same page plus they're friendly and very helpful especially the manager. Really helpful, great guy, thank you.It's appreciated
Shoutout to Caitlin Baka at this location for above and beyond service. I was unable to find a gasket at any other parts distributor and she was able to find me a gasket that no one else could source or stated it would take days to see. She truly saved my Sunday job.
The answer was no without having any knowledge. Asked for a gsa account. The first time in this specific location. Other locations work with gsa fleets not sounding arrogant and lazy.
I have been going here for a long time now and overall it’s a great store. Its had its ups and downs just like anything but the service is great and majority of the staff is very knowledgeable. I think that the Assistant manager Matt, takes great pride in helping the customers that come into the store.
Today I went to the store having been told I had no brake lights. A young man named Matthew went out of his way to help me in store and then offered to install for me. He was a rock star. Thanks for the great service!
My daughter and I stopped in for headlights on her Jeep; it was kinda last minute, yet the guys were super helpful and patient. I highly recommend this location. Thanks again!
Stopped in 10/10/22 around 12-1pm and received exceptional service from John. He was a big big help, easy to talk to and made everything understandable. Thank you John for your great customer service and cool attitude!
I was looking for windshield wipers when I walked in this store on Vine St in Eastlake Oh. I wasn’t in the store 30 seconds and the gentleman behind the counter stopped what he was doing and asked me if he could help me. I gave him the make and model of the car. He looked it up and showed me my options. I selected my wipers and checked out. Then another employee offered to install them. I have never had service like that!!! Good job!
Been going to O'Reillys on Vine for EVER. Always have great service, everyone is always so helpful. But... Oh my goodness - Sam is the best! I wish I could have a pocket-sized Sam of my own! Thanks, again, y'all!
I purchased a set of lug nuts for my vehicle, they where the wrong ones so I returned them. I purchased them for $37.34 and they refunded me $36.00 when I asked the cashier why he o ly gave me $36 he got really rude with me and didnt answer my question. That's not how you handle customer service.
Excellent!!!! Today was my first experience with O'Reillys and I was quite pleased. They had the products I set in for, at a decent price to boot. The manager even took her time to look up some parts prices so I could compare them to other outlets. Needless to say I will be giving O'Reilly's my business on future projects.
The worst place to buy anything, say they price match which they do not because they always have an excuse. By far the worst customer service I've ever experienced. Every employee that works their has a severe attitude problem.!!!
I've been here several times and every single time I'm disappointed that there's no one to help me. Today there was only 1 salesperson behind the register and no one on the floor. I didn't even hear or see anyone else behind the counter. Now that I think of it, I've never been helped by someone on the floor. I've always had to stand in line to ask a question to the one person working. I don't have this problem at the Chardon Rd store.
It's a brand new store doing a soft opening. I can't wait until their grand opening April 1st. Very energetic staff. Very helpful. They will be a great addition to the neighborhood.
Knowledgeable staff, courteous, good selection of parts. And when they didn’t have what I needed, they had it by 1 PM same day. Great prices. It’s become my go to part store
Great for most things. They accept used oil. The tool loan program they have is awesome. Will install s lot of trivial consumables for you-- like widshield wipers. Did have some trouble getting a set of lug nuts; they carry 16 count by policy,... needed a set of 20.
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