What clients say about Parsons Auto Hook Road Body Shop and Towing in Xenia (OH)
Vehicle got towed in literally minutes prior (loaned to a friend who was apparently suspended). They bent the rule about paying with a card vs cash. Friendly, quick, got the car back in less than 10 mins. Empathetic, too. Cost was on par for the industry/services rendered.
Had a flat tire today from the aftermath of this awful snow storm, & I had to call roadside & they sent David (I believe that was his name) from Parsons. He was kind & very quick to respond despite the atrocities they’ve had to deal with today. He was nice enough to look at not just my flat but my others & put air in one other that looked evidently low also. I was back on the road before it got dark & made it home in one piece. Thank you!!
Horrible. I called AAA 2 days ago to schedule a pick up between 6and 6:30.it then got pushed and pushed. I had a scheduled appointment at the service center at 8. I had intentionally ordered the tow early so I would make it there in time. I called one last time at 7:15 and it was going to be another 29 minutes. I was so frustrated. I ended up canceling. The driver just had no intention of showing up. .....Horrible unreliable tow company. Update..... Nobody ever called me. That is very untrue. Second I called for a tow between 6 and 6 :30. They called your driver after waiting and waiting. He stated he would be there at 7 no later than 7:15. When he was nowhere insight I called AAA again. They spoke with driver and he was about a half an hour away. I would not have made it to my appointment on time...it was a waste dealing with AAA and your company. I was lied to about the time your driver would arrive.
As a 20+ year painter and body man, I am coming at their "repair as an expert. First off, it took them 8 weeks to replace 3 panels and blend.
The fender used has 23 mils of paint but anything over 12 must be stripped because the new paint will crack sooner than later. Edit, it actually already started cracking on the top edge.. However, the owner told me they dont have the $20 tool to measure substrate thickness and refused to fix it even though he said his paint has a warranty. Unfortunately, it only got worse.
This means they are giving customers panels that could be FULL of bondo and paint too thick, but they have no clue. Based on the owners attitude, he does not care either. NOT professional.
The clear coat was full of dirt, peeling in places, horrible panel alignment, etc. They "FORGOT" to paint the door handle! I have pics and more info if anyone is interested. Its actually much worse. NOT CHECKING FOR PAINT THICKNESS AND PREVIOUS BODY WORK IS AMATEUR HOUR. The pics show the huge flaws, including paint thickness.
Lastly, they didnt test drive the vehicle after major suspension damage AND did not tell me as such, putting me in an unsafe vehicle that pulled hard and vibrates.
We called through AAA for a flat tire and got the best service with Parsons. Our driver went out of his way to help. Our spare was flat and the air pump was out (discovered by our driver who used his own money to attempt to fill) so my husband went across the street to fill it. I had a broken foot at the time but Shawn, I believe, helped keep my 4 year old wrangled. He wasn't rushed even though I know they work on commission. He was nothing short of kind and professional. A hero in our time of need. Thank you!
Tow truck driver got me and my car where I needed to go to get a new tire on a holiday very professional and polite. Would recommend and god forbid something happen to me around here again and this will be my first call should have probably called them for a quote but went through insurance instead thank you guys for your service!
The dispatcher was very patient as I figured out what help I needed, got the truck there very quickly. The driver had a heck of a time getting my stuck tire off, took a ton of effort but he didn't give up. Much appreciated since my kids were with me. And better priced then when my insurance roadside assistance came to help!
After raising the cost by $200 from the initial quote. They failed at fixing the gap with the headliner. Originally when contacted they said they would order a part for it and I received a call today that they they won't be ordering the clip. Just showed what kind of body shop they are; very lousy.
First off, the tow truck drive that kindly towed my broke down car to my home John Hunter is the best tow truck driver in Ohio. He was very quick at picking up my car and kept communicating with me in the process. He was very kind and down to earth. He did a very good job in delivering and parking my car. Being only 25 years old, he was very mature and from the looks of him very hard working. I highly recommend John Hunter, and I highly recommend Parsons Auto Hook Road Shop and Towing.
I didn’t actually get serviced by this company, because they didn’t show up. I have AAA and simply ran out of glass gas 5 miles from Xenia. When I called AAA they said it was going to be a two hours. I waited and received no further timeframe. I spent the next three hours on the phone calling AAA to try to get Service. This company finally told AAA that they could no longer provide service almost 3 hours after the original timeframe ended. I understand getting busy and not being able to provide the service. The lack of communication is the problem. Five hours
977 miles into my 1500 mile trip my vehicle pulling a trailer spi and sputtered and I was stuck on the side of the highway SE of Cincinnatti. I called my insurance roadside and filled out their form online. They sent out Parsons. When they got there I was infor.ed that they had not been told I was pulling a trailer. The driver who came out had not only tried to fi d a shop that was open (Sunday of course so NO), but he arranged for another truck to. Ome get my trailer, stayed there with me until they came and loaded, took both to the mechanic and then dropped me off at a hotel for the night. They made a distressing situation not only bearable, but enjoyable. I would recommend them to everyone!
We were traveling from Virginia to Illinois when our tire picked up a bolt on the interstate. The driver that came was so kind and explained everything. He was able to get the tire off the (we had a jack but didn’t help). He was able to plug the tire for us with cement. If one is ever broke down in Jeffersonville, call them! Excellent service!
I just want to give a shoutout to Rick Parsons at Parsons Hook Road Body Shop & Towing! I can’t thank you enough for helping my husband with his tow this morning. I will never use another towing company or body shop. Rick and his team are very professional, quick, and deliver great service. I’ve had 2 cars that needed body work as well and they both came out good as new. The best around!!!
On Dec. 19, 2023, Parsons Towing responded to a request from Tire Choice, Beavercreek to tow a car from the home of a senior citizen. She had seen a tire on her car totally flat, needing care (!). Logan of Parsons arrived and was very careful to let her know the routine, etc. The car was towed and the tire changed that day. Logan was very respectful and helpful.
Mr. Karns did an awesome job in helping me out last night when I was stranded. He arrived promptly and quickly determined that the culprit was a cell problem within the battery. As my roadside assistance call was for a jump and not a tow, Mr. Karns advised that I call my insurance company back and upgrade the call/service to a tow. He patiently stuck around until my service status was upgraded. Mr. Karns definitely is very proicient at his job as well as very efficient, polite, and friendly. Kudos to this establishment who helped me when I really needed them! :)
After I’d waited 8 hours on a different towing company, Parsons Hook Road Towing was sent my way by Nationwide/Agero. Charlie promptly came to my rescue and he was friendly and easy to work with. He arrived before the projected ETA as well. Thanks for your help! Definitely recommend.
Told my daughter they would be there within 60 to 90 minutes after another tow truck didn't show up and she'd already been sitting for 4 hours. I told the guy the situation. And then my husband finally drove an overheating car since been sitting for almost 8 hours with no help. The guy repeatedly told my daughter when she called he would be there in 20 minutes. No one came. Thanks for leaving my teenage daughter completely stranded with almost no cell service for an additional 3 hours. Awesome
We locked keys in the car and used Road side assistance provided by our insurance. Late call for service (8:00 PM). Chuck, from Parsons Auto, responded. He was courteous and professional. He arrived within 90 minutes of the call... pretty good for an after hours request. He took care of us with no damage to our vehicle. He had a problem with his ability to take credit card payment. He solved the issue and was able to take payment. We are grateful for the service.
Charlie to the rescue after waiting over 3 hrs on the side of the road for a tow scheduled on the VZW rescue app only to have that tow company cancel the call without warning! Parsons got the call and came in less than an hour! THANK YOU SO MUCH!!
I was connected with them through The General insurance for emergency roadside assistance for a flat tire. They got there fast and quickly changed my tire. My donut was flat.The driver (I didn't catch his name) went into tire discounters with me and asked if they could put air in it. They did. He waited till it was filled. Thank you to the driver and the business!
After locking my car and my keys in my car at 2am after getting home from work, my Allstate roadside assistance sent Parsons out to help. They were nearly an hour earlier than my insurance quoted and got me taken care of quickly and early. I don't remember the gentleman's name who helped me, but he was very pleasant. Thank you for the help! 😁
Had them tow our car. It sits low. Driver did it improperly. He was a nice guy and admitted fault. Owner, Rick is unprofessional. Trying not to take responsibility. Became argumentative and said he would NOT take care of it. They do work for Triple A. BEWARE of This Company.
Reprehensible customer service. Had to wait 1 hour and 30 minutes past original arrival time. Then took 5 minutes to hook up 2 cables to jump my battery. I asked them why they had not turned on their machine and became offended that I would even ask a question. They were so offended that they left me! I had a REAL towing company come after these unprofessional drivers left me! Tim’s Towing came within 30 minutes and guess what? He turned on the EXACT SAME MACHINE and instantly jumpstarted my battery. I hope AAA drops this sham of a towing company because this company is unprofessional at best! I would leave 0 stars but have to leave at least 1 star for the VERIFIED REVIEW to stay posted.
My roadside assistance arranged Hook Road Body Shop & Towing to tow my broken van. Bobby was great to deal with & very professional. He called to give me an ETA, arrived on time, and expertly placed the car where I needed it. Highly recommend this company!
After leaving my key with them they went and picked up my truck and dropped it off at my house nothing disturbed or stolen and left it where I wanted it on my property . Great job well done thanks a bunch, was very affordable compared to everyone else that I called that wanted between 90.00 & 130.00 just for a twenty min job thanks also for not digging into my pockets. Awesome definitely satisfied.!!!!
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