Firelands Chevrolet Vermilion in
Vermilion (OH)

I was gonna do this awhile ago but didn't until my friend had almost the same exact experience at the norwalk location as I did Vermillion. I Bought a truck from there sale and salesman was good thats about where it ended. Truck had a engine light they were confident it wasn't gonna come back. It did so I took the truck back. They had it a few weeks I had a car loner vehicle. We were going camping and I told them I needed a truck. They said no problem after calling to no avail i had to have a friend tow my camper for me. They apologize for the lack of communication on there part and got me a truck to tow my camper home with. So I get my truck back with 3/4 of diesel gone but it was fixed. Fast fwd we had the truck die on us within a yr of owning it iir. I have it flat bed to the dealership. I called twice asking if it was covered. They said we will let you know when we find out. Called back At first they said, if it was a diesel, it would be covered, but it's not. I told them it was a diesel oh we'll call you back. Called back and said well it's still not covered.It's two weeks out of warranty and btw its fixed and you owe us like 1100. I said you was supposed to let me know if it was covered and if not how much the fix would be. They said well we didn't know until we fixed it. Paid and went home few days later the truck dies again they pick it up and I pick my wife and kid up because it died on the road. They replaced the wrong part. They paid the tow put another part on the truck. A few days later my wife starts the truck goes to leave it dumped a half a tank of fuel in our garage. They come pick it up again They broke a clip on the fuel line that didn't hold it properly and it popped apart. So after another week they fixed the line and brought the truck back. At this point we have trust issues with the truck. My wife isn't comfortable with it. So after about a year of ownership and them having it at least 6-7 weeks of that year they gave us a trade in 13k under what we paid for the truck. We wasn't taking that kinda loss and just said screw it and I kinda left it at that. Well fast fwd about a year a good friend bought a truck from a norwalk firelands location. Multiple issues within months of ownership. Now just had a 2k def system issue. He told them hey, i'm having trust issues with this truck I can't deal with this can I trade in my 3.0 diesel like a 5.3 gas truck. Well 4 1/2 months of ownership he put 3,867 miles on the truck he put $1,300 in accessories on it. They offered him $11,000 less for it. What they didn't know is he and his wife had a new car ordered at firelands Toyota that they canceled a few days later. Thats what caused me to come and tell my/our stories. I feel like i wasn't just a 1 off case. Im searching again myself because these new diesels it just seemed to be riddled with problems mainly related to the def systems. And after being told by the dealership how great they are just to have a bunch of issues and no effort to help get you in something your family feels comfortable in. Maybe wer rare cases but me and my buddy both agree this is the worst experience we ever had. Mine in Vermillion his in norwalk. Sorry for the long story. I didn't make it i felt at this point I had to share it. Reply: let's start from the top with your response. You said three out of the four issues I had was paid for. Well, there's an issue right there Because when I came in to pick up my truck i told them I would never be back to that dealership. They asked why I said because they did an unauthorized repair without even checking with me to see if it was okay. I was disappointed being two weeks out of warranty they didn't even try to get it covered. On my way home from the dealership, the manager called me said he was gonna see if gm was going to cover it Just give him time. The next day they called me said, good news gm is going to cover it. Once it goes through and they cover it, we will refund you. Yeah, that's a thousand dollars I never got back. Plenty more to say, but there's no room.

We recently purchased a truck from this dealership, even though they’re over an hour and a half away from us — and I can honestly say we would make that drive again in a heartbeat. From start to finish, this was the best car-buying experience we’ve ever had. Everyone we worked with was incredibly down to earth, kind, and patient. We never felt talked down to or pressured, which unfortunately hasn’t always been our experience at other dealerships. They treated us like real people, not just a sale. What stood out the most was how much time and effort they put in for us. The finance team could have gone with the first approval that came through, but instead they worked to find an even better option for us. They were transparent, relatable, and genuinely cared about helping — it didn’t feel transactional at all. They were also wonderful with our kids. Our son was full of questions about the cars, and they took the time to show him around, explain things, and even shared how they moved vehicles inside ahead of the snowstorm. Those little moments meant a lot to us as parents. To top it off, they even called that evening to make sure we made it home safely. That level of care is rare. We only wish they were closer so we could use them for service, too. Truly an amazing experience, and we will absolutely be back when it’s time for our next vehicle. Highly, highly recommend.

It's a great store, with fantastic people. It's nice to see a business in a tough industry still maintain a positive business culture. It's too easy these days to walk into a business and realize immediately everyone hates their jobs, each other, and in turn, the customer for showing up. Glad this store doesn't feel like that, they're very friendly and welcoming. 10/10, no notes.

This place was just absolutely incredible. I recommend anyone looking for a car to start here. The experience was great. My dealer Isaac was awesome and very knowledgeable. Staff was friendly. The sale wasn't pushy at all .I got exactly what I want at the price I wanted. Please start here. I even know someone that works at FORD yes I said ford. That skipped the employee discount buying a car with them because they were giving him the run around and he went there and bought a chevy .yes he has to park further away from the building but who cares. GM makes better cars anyways..lol

I've done business with many dealerships in my life and bought a lot of new cars. My experience at Firelands Chevrolet was the best I've ever had. They answered the door for me when I got there, Shawn Kipp was great to deal with and everyone that we came in contact said Hi and took the time to see how we were doing. I would recommend anyone looking for a car to see them in Vermilion. Special thanks to their manager Sean for coming out and the cold and helping me with some questions.

I went in devastated and came out happy. A great experience. Issac took care of me. He was very knowledgeable about the car I chose. I had a really great experience. The staff was very friendly and they weren't pushy.

Max in sales and Sean finance were absolutely outstanding! I rolled in on a Saturday and left with my new car 2 hours later. Thank you so much, I love my car!

This was my first time going to this dealership and I was very impressed! We worked with Issac and he stayed on top of everything and got us in the vehicle we wanted in a payment we could do! Everyone there treated us like we were the only people in the room! Great customer service!! Thanks Issac and the entire firelands team!!

I recently purchased a pre-owned Chevy Colorado. I had been looking for a quality used truck on & off for a couple years, but was basically avoiding the whole car-purchase hassle. The folks at Firelands Chevrolet completely took the hassle out of it! My salesperson, David Maldonado, was awesome from start to finish! He brought a truck from another Firelands dealership for me to test-drive, and was totally low-pressure. David was more concerned about me having the right truck than making a sale. He made the whole buying process pain-free, put me in a truck I absolutely love, and made me a very happy customer! I'd also like to thank Storm Bowling, the manager, for giving me my full request for the amount of my trade-in, sight unseen, on a handshake. I really appreciate that kind of integrity. I highly recommend David Maldonado and the staff at Firelands Chevrolet. Well done!

Recently purchased a vehicle from Firelands Chevrolet Vermilion. Worked with Isaac who was patient and worked with us to find the right vehicle for our budget. He was very polite and answered all of our questions. Would highly recommend this dealership for your car needs.

From start to finish we had a great experience at this dealership. Over an hour away from us we had to make sure we had good communication to organize our weird schedules to get this done and Isaac did just that. He responded to my afree 8 pm inquiry about the car I was interested in and was so warm, welcoming & helpful. They put a cute "welcome" sign in my future car which made my big purchase feel a little more special. It's the little things, you know? Isaac has a great future in sales & I would travel to see this dealer again but hopefully not too soon! Thank you for taking care of us.

Kayley was amazing! She was polite, understanding and professional. She walked me through the process and set up everything I needed to drive off the lot. Heather explained everything I needed to know about my payment package. She was very specific on the important parts and made me feel very comfortable. And last but not least, Sean is one of the best GM's I've ever met! He runs a great team! I'm from the Cleveland area and I could have gone anywhere around me, but I choose to drive 45 minutes to the Firelands location because they are truly the best and I would recommend them to anyone. Thank you so much, ~Erin H

Fantastic experience with, Tina! Great communication, reliable and able to answer my 100 questions! All paperwork was done the day we walked in and as smooth as the buying experience can be. Will definitely be my go-to for our next vehicle purchase!

I had a great experience here. Wonderful service and was treated with the most respect. Arianna Meyer had cars already picked out for me before I got there and she knew exactly what I was looking for. The dealership was very clean and the people were very nice. I may not have walked away with a car this time, but I will be back and try again later when the time is right. Thanks to the wonderful experience I had with them.

We recently purchased a vehicle from Firelands Chevy and had the pleasure of working with Shawn. I can't say enough about what a great person he was. From the moment we walked in, he was friendly, professional, and took the time to understand what we were looking for. He was knowledgeable about all the vehicle features and answered all of our questions without any pressure to buy. The entire process was smooth, and we left feeling confident and happy with our purchase. Thanks Shawn!

I purchased a Chevy Equinox as a first car for my kids and couldn’t be more pleased with the excellent service! Shawn is a true professional and took time to go over all of the details, and make sure we felt confident with our purchase. He went the extra mile with little details. The entire team was great to work with!

These guys were awesome! I bought 2021 used cadillac from them. They were very transparent and very helpful. Got me a great deal on my loan (i never get loans through dealerships). I found a problem with a head light they immediatly scheduled a service visit and are taking care of the whole thing. I'm not a big fan of dealerships but I will for sure shop here again. Thanks Firelands Chevy!

I can’t say enough good things about the staff at Firelands Chevy. Maxwell, Sam, Lisa and Storm went above and beyond with customer service that I’m not used to receiving from a dealership. First off- I’m in Toledo an hr and a half away and we basically did the deal over text before even driving out. When I got there they had told me they even got the payment lower than we had discussed. I did have an issue with the incentives, not qualifying for one after we had already completed transaction and Storm personally called me to let me know they made an error and that’s on them and they will eat it! I’ve never had a dealer step up to the plate like the team at Firelands. Well worth the drive and they have a customer that will continue to come back! Give them a shout! My salesman Maxwell will take care of you!

I recently leased a new Silverado EV from Max and the experience could not have been better. Max and the dealership accommodated my every need and made the transaction so easy. I've bought over 30 new cars in my life and this was by far the best experience. 10/10 would recommend to friends and family!

I recently purchased a vehicle from Kayley, and I can’t say enough about how incredible the experience was! From start to finish, Kayley was professional, attentive, and genuinely invested in helping me find the perfect car. She took the time to understand my needs, answered all my questions with patience, and made the entire process seamless and stress-free. Her knowledge of the vehicles and transparency about pricing gave me complete confidence in my decision. Kayley’s warm personality and dedication to customer satisfaction truly set her apart. I’m thrilled with my new car and highly recommend Kayley to anyone looking for an honest, reliable, and outstanding dealer!

Bought a 2020 chevy 2500 didn’t even make it home and the transmission overheated too 277 one I got it to the dealership at home they said it had transmission problems in the past that Firelands fixed call and said take it to a dealer and that was pretty much it tried to reach the sales manager never call back very poor customer service and communication

Ali and Yasmin are a great team! They were able to help me buy my 2020 Chevy Equinox. They knew exactly what I wanted and worked diligently to accommodate me. They were not pushy, and treated myself and my family with respect and kindness. Thank you so much! You’re both an asset to the Firelands Chevrolet Vermilion.

My experience with Firelands Chevrolet Vermilion has far exceeded my expectations! My name is Anthony Sklarek and I recently traded in my 2022 Camaro for a new 2025 Corvette Stingray. Shawn Kipp is the man to talk to when wanting a specific vehicle. For over 2 months, he helped me out with the whole process, from finding everything I wanted on the car, to all the paperwork on the day of delivery. He was always open to communicate with me throughout the whole process. I am 22 years old and feel blessed that I was able to get this car at such a young age. I am loving my car so far and it's amazing! We have been going to them for years and years, and we don't plan on stopping! A big thanks to the Sales team at Firelands Vermilion and a special thanks to Shawn, you guys are awesome!!!

Today I worked with Tina Hallis at Firelands Chevy in Vermilion and I couldn't imagine a smoother car buying experience. I was looking to trade in my GMC Terrain (that I purchased from them in 2019) and wanted to purchase a 2021 Acura with less than 10k miles that was located at their Sandusky location. Tina went above and beyond and personally drove me to Sandusky to test drive the Acura. I told her I wanted it and we drove it back to Vermilion. They were able to get me the financing I asked for and I had the papers signed and the Acura in my driveway in less than 4 hours total. I highly recommend seeing Tina the next time you're in the market for a new or used car. You won't regret it!

My total experience at Vermilion Firelands Chevrolet was great from the very beginning. I had purchased my Chevy Impala from them in 2016 and was able to trade it in effortlessly several weeks ago. I was working with Tina Hallis who made sure that I got the right car that I was comfortable with, liked, and could afford. She spent many hours with me searching for vehicles, driving vehicles, and arranging to see vehicles and it was a pleasant experience working with her. She definitely made me feel at ease and no pressure to buy anything. The rest of the team definitely helped out as well and I would also like to thank storm and Sean. Thank you so much all of you guys down there on route 60!

I custom ordered my new 2024 Suburban. To say I was excited to get the call it arrived would be an understatement. I was greeted by the general manager, Storm who took me to the vehicle I had been waiting for a went over everything to make sure it was built just how I wanted it. I filled out information prior to arriving at the dealership so my purchase was not only painless, but was super fast so I didn’t have to spend my entire day off away from my family. I couldn’t be happier with the service I received from Storm Bowling and all involved at Firelands Chevy in Vermilion.

My family and I have been coming to Firelands Vermillion for over 3 years now. Fun fact : I bought my first car from them in 2020, A chevy spark! But as the years passed and I grew up, it was time for an upgrade. Heather has helped my family with almost all of our purchases (and there’s been many!) and the service from not only Heather, but also Mark in service, Storm the GM, And Sean with the financing are all phenomenal and work amazing as a team. We had some problems that were out of their control during the process but they made it all right. I can say I am 100% pleased with the process of getting my new car. They made it fast and fun! Thank you guys so much for helping me once again. I appreciate you guys! 2024 Chevy Trax Activ. She is stunning!