BJ's Wholesale Club in
Warrensville Heights (OH)

This review is specifically about the deli. While this deli sells my preferred brand of cold cuts, cheeses, etc. I had stopped patronizing it because the attitudes of some of the workers were not friendly at all. They appear to be understaffed, and when I did find someone there, I was made to feel as if I was bothering the worker. They were certainly not welcoming. That was until I was served by Tammy the other day. Tammy explained that she was new to the company, but you couldn't tell at all. She was a breath of fresh air. She had great suggestions, filled my requests expertly, and is the kind of employee every establishment should want. Thanks, Tammy!

I have never written a review for anything in my life, but my experience at this BJ’s left me no choice. This was hands down the worst customer service encounter I’ve ever had. The customer service staff were unbelievably rude, dismissive, and made it clear they couldn’t care less about helping anyone. It honestly felt like they were miserable themselves, and that negative energy carries throughout the entire store. The atmosphere was uncomfortable, the staff’s attitude was unacceptable, and the whole experience was enough to make me swear off BJ’s entirely. Costco is miles better in every way. I don’t ever want to deal with BJ’s again, and I wouldn’t wish the treatment I received on anyone.

This location is filled with negative spiritual energy. As soon as I drove into the parking lot, I felt it and it only got worse when I went inside the store. THIS PLACE IS HAUNTED! The store is fine, and it looks like most of the other BJ's I went to, but it just has a dark unwelcomely presence that surrounds you and follows you throughout the store. I know I'm not the only one who felt this. As soon as I drove off the property the dark presence was gone, and I mean instantly gone. I like Bj's and I will most definitely continue to shop at Bj's just not at this location.

I love shopping here.But Only thing is when the girls at the front desk come and help a customer at the self check out. They act is they were not trained to say, hello, how may I help you. Or say something to that effect. They usually(some, not all) walk up to you rudely and just start typing in the machine. The cashier's are rude as well, not really attentive or polite. One worker walked up to me before not knowing what my problem was at self checkout and sharply says: y'all not reading, y'all don't ever read.. she typed into the screen and turned and said , y'all gotta start readinf And even if that were true. What if it was that I couldn't, or maybe I couldn't see good with out my glasses, or maybe just made a mistake and hit the wrong button. She was really non professional. I often wonder. Who is doing the hiring and the training at these stores . Are you not screening them at all. Do you not enforce professional conduct amongst your employees? Another time I called about a product that I know BJ's sells and I knew it was in stock. But I called to make sure it wasn't the last one, because I was sending some one to pick the product up. My person called me to tell me there were plenty. But since I was wanted to know about two other products , I called to inquire about all three products. So I called in and got a really clueless young man. Whom of which, refused to ask any other employee if the product was in stock. Then instead of just dialing someone to find out. He opted to straight lie to me and say they don't even carry the product..WHAT!!! not only had I just bought it the other day, but the store is always stocked in this product. Why would he lie like that... Because he had a superior that has trained him to just take the easy road and just say , we dont carry it 3 minutes later, my shopper called me and said she asked a young lady behind the bakery and she gladly went back to see if the item was in stock. She is the reason I'm gonna give at least 2 stars, because she went out of her way. But the good stuff is: The public restrooms are impeccably clean, always. The store floor is always mopped and clean. Items stay well stocked for the most part. But 90 percent of the staff needs a once over. Maybe in the morning or when ever you all have one of those begining shift meetings/ pep meetings, maybe you can emphasize that it would help if they should interest in the customers and willingness to help, be polite and respectful.. Because I'd rather pay more for better treatment than to be treated like some numb skull that has the audacity to shop at BJ's.

In and out, with everything I needed and wanted.

I arrived at this location at 8:57 p.m., before closing. One entrance was locked, so I had to walk around, which wasted time. When I got to the open door, employees literally stood there guarding it, telling me, “We’re about to close—it’s about to turn 9.” I explained it wasn’t 9 yet and I only needed one item. By the time the clock turned 9, the manager, Jamie, told me, “It’s 9 o’clock,” even though I had already been waiting since 8:57. I was still denied entry. As a business owner myself, I know customer service matters. If a customer arrives before closing, they should be treated with courtesy, not blocked at the door. This left a very negative impression and makes me not want to return to this location.

Great customer service everyone is very nice and professional from the door associate to the customer service personnel very kind and nice!

Good place to shop in love to bulk shop so this store is great for that I like that now you can express shop there as well. The only thing I don't care for is that now you have to spend 50 dollars to do free pick-up where before it could be any amount

Very disappointed that I was unable to shop with BJ's for the item I was looking for! I became aware of an item they have that I liked. I have no need to purchase a actual membership with them as I have one with a different wholesale club so I went on their website and found that I could take advantage of a one day pass or so it reads. I did signup for it and tried to place an order for pickup and was unsuccessful. I then call the store and was told they aren't trained on the online service but gave me the online customer svc #. Before hanging up from him I asked would I be able to just come into the store and shop for my item? I was told that if I use a one day pass IN the store I would be charged a 20% surcharge on any items purchased. I thanked him for his time ended the call and proceeded to call the online customer svc number. I was informed by them that I was having trouble placing the order because with a one day pass they don't allow same day delivery nor store pickup. I was told all orders placed with a one day pass have to be shipped, however the little item I want is under 20.00 for 2 of that item. I do that only to find that the item can't be shipped........what a waste!

HORRIBLE CUSTOMER SERVICE!!!! I like BJ’s, I really do! BUT, every-time I have spoken to an employee, in both The Optical Department and The Customer Service Department, I have been talked down to and belittled! I would give 5 -stars for their prices, but I have given them chance after chance to prove to me that they can have a friendly interaction! I will never again step foot into BJ’s!

Atmosphere is terrible. But the whole wholesale club is great in terms of pricing, staff, item selection. It's required to be a member here. Be cautious before shopping!

Neatly arranged spacious aisles. A great variety of products and nice staff although, sometimes you have to remind the deli workers to put on fresh gloves. I am also not happy with touching other surfaces then handling the food items. I really enjoy shopping here.

Buffalo was really good! Waiter was amazing and only have flats which are amazing!!!

I joined last year. It's been a year. It automatically took $55 to renew my membership. When I went in on August 2nd they claim the payment was never received. Even knowing I showed them that it did through my bank they lost my business. I will now go to Sam's club instead. They have a better app and better prices. I should have left the BJ's a long time ago

same as always buy my family size items here and single fresh items else where. The floor is always being cleaned when i shop (4 of 5times). Hot: The A/C was broke or just down but i think most frozen items were melted or half Thawed as i checked out.

One of my favorite places to shop for buying in bulk! The coupons and cashback offers are amazing. In just a month, I received $50 in cashback added to my account. With the ever-rising cost of groceries, that's been an absolute godsend in keeping my family fed for a lower cost. The store layout is pleasing with ample space to shop. I enjoy being able to scan the items on my phone, and pay through the app. The only downside is that the door/receipt checker needs to rescan items to make sure you've properly paid for all your items and didn't steal. It can be a bit time-consuming and a little bit embarrassing honestly, so I wish there was a better way to do that. I was formerly a Sam's Club member but I've since switched to BJ's, and I'm glad I did!

It was my first time visiting this one, and BJs as a whole. Normally, I do delivery but I wanted to try it out. I wasn't amazed by the selection, but overall my experience was bad. It was dirty, selection was disappointing, and only 1 or 2 staff interactions were positive. The cashier didn't want to talk, or even ask to scan our card to start. I had to ask the lady after I filled the checkout belt. I even didn't know where to enter the store once inside. I walked up a long path before realizing that's the one where customers go out. The organization is awful, and I have to assume other locations are better... 2 stars for the employees that were nice. -3 stars for having a bad store manager, as it's on them to improve the place and the overall employee satisfaction.

This BJ's I've written a review before, so I'll try again. This BJs is a very nicely well run, Wholesale Club. Customer service is pretty good, and the store most of the time is well stock. Plus they have a tire center

The only downfall is this one doesn’t have a gas station. Outside of that good options, stocked well, and friendly staff. I wish they wouldn’t have the sales people in their hassling you every other isle. It would be nice to just shop and not have them trying to get you to buy a phone or a credit card every 5 mins. Good deals for the most part and nearby.

This was our first visit. Prices are very reasonable. We usually go to other stores such as Sam's or Costco. So we decided that since they were offering a discount on the membership, we'd give them a shot. It is nice to have options.

I can say I’ve never encountered any major issues here. I experienced one minor issue and it was fixed promptly the same day. I have never had to have much interaction with staff at all, but when I did they were very helpful. If you shop on the app or download the app, you can add additional savings which I enjoy as well.

My trip was made on March 1st. Expired products still on the shelves. There was chocolate milk that expired dated 3/2, and 3/7. With the 3/7 products closest to the door. Meats that need to be used by the next day still at full price. Stock isn't being rotated, you can tell by the milk aisle. Bare shelves. Molded produce. The store is clean, otherwise, just not much pride from the employees. I'll go back to the North Canton location for my shopping

The older yt lady at the door spent 20 minutes counting our items over and over wasting our time while letting others walk on by. This feels like harassment.she even told my wife to Move! So she can gather her count. Very rude and unprofessional. Never should it take me 30+minutes to leave the store for absolutely nothing.just Because she can’t count. Then tells us to chill it’s not a big deal. Worst BJ experience Iv ever had and Iv been a member here for years.

Found everything I need and the price for certain items not too bad. I had to deduct stars because I had trouble scanning the e-gift card at the checkout. I called for assistance and the associate said that she has NEVER ever seen an e-gift card before and she punched in the card number and pin on her computer and it still didn't work. I felt really embarrassed. I used it last time and I know there's still a balance on it. I got home and check the balance online and there it is, the balance was still on the card. A very horrible experience for me!

My husband and I enjoy coming here. It's always clean, well stocked, and staff are very courteous and accommodating. Everything is clearly marked. They have great coupon savings too! We'vd called in a couple of times to inquire about availability of items and have received great service over the phone too!

The store is always clean there is always something special in each department so when you come in be prepared to take your time and grab a coupon book from the front of store. The meat is always fresh and stock and the deli is very nice the lady's are friendly and it's very clean. The barkery is nice and clean and always something good to eat. And the lady at the of store is very nice and funny. The cashier that me and my daughter had today was very nice and friendly and helpful. I will be back again ?

This store is way too packed. ( not always a good thing )The isles are usually wide enough for their carts but down a couple isles they have too much merchandise on the floor. Not the cleanest or most organized.