What clients say about Lease Car Sales 2 in Warrensville Heights (OH)
I purchased a 2010 Saab 9-3 on 9/6/2024 and the very same day I purchased it, it had intermittent starting issues, strong smell of gasoline, and clouds of white smoke coming from the exhaust. I contacted certified mechanics in Pittsburgh who quickly verbally estimated based on the issues described that the repair would cost as much as $5k. Since the cash value of the car was only ~$2k or less, I chose not to have the repair work done. Instead, I called Steve to inform him of the car not starting and turbo issues to see if he would be willing to share in the repair costs. He simply said, “I never heard of a car having these problems. Try getting another mechanic to diagnose”. I called the SAAB mechanic at Baum BLVD motors Pittsburgh PA to schedule an appt, but he quickly told me to take the car back and informed me it would cost more than the car's value to fix without even having to look at it. I contacted Steve again, but he offered no help and said, “as is” is “as is”. I knew at that point he would be of no help, but I completed an inquiry on his website requesting a trade in value and I never got a response. So, I continued to drive with fuel injection issues while trying to save for another car. However, in late Dec the belt broke. I had the car towed to pep boys thinking I could fix the belt to get a little more life before salvaging the vehicle. Pep boys called to inform me that it was against their policy to fix something on a car that they considered unsafe to drive. The mechanic went on to explain that the A axle of the frame/ suspension system was so severely rusted that it was breaking lose from the body. He said there was puddy and tape where there should have been steel. He provided pictures to show how bad it was and said this should never have been sold because of safety concerns. According to Ohio consumer law, frame rust damage must be disclosed even if sold “as is’ and even if the buyer does not ask about it. This was NEVER disclosed , and it is possible that the tape and puddy were used to conceal the damage which suggests fraud. I feel fortunate that nothing happened while driving the car. If the wheel had broken loose, it could have caused a devastating accident.
Steve offered a replacement car after I filed a complaint with the Ohio AG but he only did it to close the complaint.
I filed a small claims case because of the frame rust but later found out that you have to PROVE the dealer knew about it which is easier said than done. I know he knew about it but proving it in a court of law is different. So I remain hopeful but no confident. A dealer in Ohio can sell a car without ever inspecting it.
The major takeaway here is the consumer rights laws in Ohio that govern used car dealerships need to change!!!!!
If you find a car you like here, I'm sure you can find one somewhere else. If it looks to good to be true - IT IS.
A GOOD BUSINESS WOULD NEVER HAVE SOLD A CAR WITH A SAFETY ISSUE. AND THE OHIO LAW SHOULD NOT ALLOW IT EITHER.
all the employees are shady and will lie to you about the vehicles. they will clear codes ahead of time so you think the car is in good condition. DO NOT GO HERE! employees such and brian and steve will smile in your face knowing they are selling you a lemon. overall just a shady practice and just in it for the money. they have lied about salvage titles, blown engines, extreme oil leaks etc… better off going on fb marketplace or literally anywhere else!!
Awful experience. Guys are professional con artists. Super cool and friendly over the phone. Drove across state lines to pick up a clean title vehicle with “no engine light”. Get there but the car and take it to the highway home and the check engine light came on for an engine misfire and the guys at the dealer shop completely went ghost and never answered any of my calls back. Brian and Steve were who I dealt with. The engine had a misfire code and the engine was completely out of time. PLUS on top of all of that the “clean title” got mailed to me and it was a salvage title they never disclosed to me. Professional con artists. Bunch of criminals
Sold me a truck with a bad motor and cleared engine codes. As soon as I hit the highway engine codes came on for timing chain. On top of that they told me they didn’t have the title aces had to mail it to me. The reason was the truck was totaled and they never told me!! I drove in from NY and am unable to register truck. Attempted to call and they left messages to no avail!! BE AWARE!!! SCAMMERRS!!
Steve today showed me a vehicle that I was interested in and although it didn't work out he stayed out in the cold with me answered all my questions and was very pleasant even though a sale was not closed. I have met quite a few car sales people over my lifetime as I'm a bit older, and unfortunately not all the sales people I have come into contact with have handled things well when the sale was not made . This is not the case with Steve he was pleasant from start to finish and even though he did not make the sale he handled it with Grace. I would recommend inquiring on vehicles here based on prices at this dealership, as well as, representation of the vehicles. Wish you the very best and happy holidays.
Randall Lors
Can't speak for anyone else but they sold me a quality car at a great price. No engine lights, just a tire pressure sensor, but that's nothing for the age of the vehicle.
Sold us a lemon. Spent 3k on a car that they MUST have hidden the engine lights because they turned on the next day or 2. Did not tell us any issues with the car, only that it was well taken care of by his friend and the friends mom. While he did take off 100 for the broken windshield, he failed to tell us about the issues filling the gas tank, and how the catalytic converter (both of them for this particular car) was bad, how the cigarette lighters were busted, how there was a slowish leak on both the front tires. Repairs to make it driveable on a daily basis is around 4 grand. Shame on the dude who willingly sold us a car that my daughter (4 years old who was with us) has to be in and it not be safe. Out thousands of dollars, still in need of a car months later. Stay so far away.
We had a terrible experience here.
Steve seems like a nice guy, but unfortunately was very deceptive and dishonest.
For the car he sold us, he swapped the engine and never told us. Incredibly deceiving. In addition, the swapped engine had over 27,000 more miles than he listed.
He also told us his mechanic replaced the timing belt, and we called the mechanic and he said he didn't.
When we called Steve to resolve things, he hung up on us.
Unfortunately this place (and all the various business names they go by) plainly cannot be trusted. I highly recommend avoiding here at all costs.
I gave them 5 stars, This place is very professional and easy to apply. Both Steve and Marco helped me with a smooth process to finance my vehicle. Keep up the great work Lease Sales 2!! I'm very satisfied with my experience.
Buyers beware 📌📌📌 they prey on women Do not trust these people at this facility. Make sure that you bring a mechanic 📌Make sure that you have your mechanic bring your scanner readers to scan your vehicles. They clear the vehicles off and let you drive them on the freeway to Harvard to back around the corner won’t allow you to go further make sure you hook your car up to a machine before you buy to see what’s wrong with it Because they will lie to you and tell you that they don’t have any Machine scanners there and within an hour of me sitting there getting ready to purchase a car something told me to ask for the machine and they told me they didn’t have one after they ran my card. A man came out from the back with the machine and I made him hook my car up on the machine, my dash was clear everything was clear but when he hooked the machine up to the car, three codes came up very important that means they had cleared before I had got there went down on the price. I still didn’t take the car because it was bad business from the jump beware of them.
We got there about 25 minutes before they closed, the staff pulled the car around that I saw online. They were very friendly and not pushy at all. Didn't end up purchasing but they have a large selection of used cars, nice people!
Definitely a used car dealership.
Test drove a vehicle they had on the site, honestly don't think they properly looked it over before listing it for sale. All I heard was a clunking from the rear passenger side of the vehicle, and the brakes went straight to the floor before the vehicle even started to stop.
Notified them of what I saw/heard, and he said he'd have to have it looked at.
They do know their vehicles, mileage and price of each. Wife named off 2 other vehicles from the site. Guy was able not only able to name the vehicle, but rattle off the year, price, color and mileage of each vehicle.
Bought my daughter's first car with Steve. Very informative, great communication!!! I would recommend this place!!
Thanks again Steve!! We will be back 😀😀
This review is for Brian at Lease Car Sales Inc at 4509 Renaissance Parkway in Warrensville Heights. The 2010 Honda Fit and the buying experience was everything we needed. Brian was very busy but still quickly got a plate on the car so we could test drive it before we even asked for a test drive. There was plenty of gas and no restrictions on where we could take it. Receipts were provided for the work done to get the car ready for sale. A CarFax was also provided. A very pleasant surprise from the CarFax was that it had spent all of its life in the south. A rust free 12 year old car is a real bonus in this rustbelt area. The help in finding financing was painless and appreciated. We weren't spending or financing a large amount but were still treated as valued customers. Thanks Brian for making this purchase a pleasant experience.
I called interested in a car and Brian sent me photos of the car from his pov, showed any little flaw and was very honest about the car. It was a 5 hour car ride from me so I didn’t want to get there with any surprises and he made sure I knew any little thing I could about the car. I would drive 5 hours again just to do business with him again. He called the next day to make sure we made it home alright also, which really says a lot about him and the company. He really went above and beyond and the car is amazing. Thank you so much.
Great prices and they deliver on their promises. When we need a vehicle, they are the first place we contact! We travel over 150 miles to deal with them and they have financing too!
Absolutely stand-up guys here. Dealt with Brian from start to finish, and he was absolutely great. The least pushy, smoothest experience I've ever had buying a vehicle. Was looking at a vehicle they had on the lot, and he went out of his way to find out exactly what I was looking for, then managed to get a hold of exactly what I wanted a week later.
Can't recommend these guys enough.
Called about a GLI they had on the lot was able to put a despoit down on the vehicle and drove up and looked it over on Friday. Ryan and David did a great job getting everything setup and the paperwork went smoothly. After having the car for a couple days the oil light came on. Car had all of its oil when i picked it up. Come to find that it has blow by from cylinder 3.
I will recommend Lease Car Sales to anyone and everyone - especially Brian, he's the man! Willingness to accommodate and no pressure will keep me coming back. It's worth the drive no matter where you live! Best car buying experience by far! Thanks Brian!!
This is the place to buy a car! Brian is the Man. He had a very specific car that I wanted and worked with me by holding it until I could make the trek. The car was priced great already to avoid any haggling or overcharge. He was very transparent about the car and told me about the couple bugs it had. The car came with a warranty from VW that he believed would fix those bugs but he waited to finalize the sale until we had confirmed. I was able to drive the car off the lot that day and took it to VW where within the week they fixed everything good as new. Once confirmed the car was good to go Brian sent me the title and I was on my way.
If you are looking for an upstanding guy who wants to make sure his customers are treated fairly and will be very happy with their purchase then Brian at lease car sales 2 is your man!
Awesome place and owner. Purchased a used car recently which did unfortunately have some transmission issues from the previous owner. Brian gave me a great price, and fixed all issues with the car found after purchasing. Never felt pressured to buy either. Even if you are on the west side, I highly recommend going here for a used car.
Brian was very nice and quick to respond to my calls, I didn't feel pressured to make a quick decision at all. Would highly recommend to anyone looking for a good deal on a great car from some awesome people!
I moved here from California in 1998. I went to Lease Car Sales 2. I met Brian who sold me my first in Ohio. Then Mel who me my 2nd. Car... Absolutely the most honest caring car salesmen I've ever met in my entire life... My family and friends have bought cars from these 2 "ANGELS" in the used car sales business.. We bought at least 40 cars from them and refuse to go elsewhere. Today I bought this van and love it. They don't sell "LEMONS".. BUT if one slips through the cracks they don't hold the AS IS CONTRACT against you. They will treat you with RESPECT ALL THE TIME
After having gone to numerous big dealerships like Ganley, where the customer is clearly not the priority this place provided exceptional customer service. I spoke primarily with Brian and he was very easy to work with and willing to budge on pricing. The process was painless and easy and he never pressured me to buy a vehicle. Even after purchasing I had a minor issue with one of my tires and he paid for it, no questions asked. Overall the experience was excellent. They might not have the massive selection as some dealerships, but the customer service and pricing will not be beaten. I would highly recommend this place to anyone looking for a car.
We had a great experience working with Brian. We had given him some very specific criteria and he searched until he found what we wanted. He provided thorough information, but did not try to push anything on us that we did not want. He also went above and beyond the call of duty in finalizing the arrangements as I had some serious health issues that imposed some difficulties for us.
Saw an ad from these guys on Facebook marketplace for an 03 Dodge Dakota. Ad said mechanically sound. Go to test drive it, battery is dead. They jumped it and we tested it out. Ran nice, sign the paperwork, go to start it, battery is dead again. They said it was the wrong battery and would get the right one for us in the morning. They did. A few days later I noticed my headlights were on despite the truck being off and headlights turned off. Next morning battery is dead. They said since it was an as is deal they wouldn't help me. I advise anyone looking to buy from them to reconsider. They wouldn't even fix something that I was misled about that was going on before i even bought it. GO ELSEWHERE!!!
Best prices around... I tracked for months. Brian helped me. He was to the point and I never felt pressured. He was very helpful and encouraged me to try out other models just for comparison (not for an up-sale). I was a little leery at first because I am used to large dealerships, but after researching the vehicles and talking with Brian, I felt at ease. Next time I am in the market for a lightly used, low mileage vehicle off lease, I am coming back here! Thank you Brian. Jason, Medina, OH
Brian L. was great to deal with. Not only did he have the best deals on the nicest used cars compared to other dealers, he was very friendly and helpful. He went out of his way to secure financing thru my credit union and he even called my insurance agent to update my info, making the process very easy for me. I recommend buying your next car here, I know I'll be back next time I'm in the market for one!
Beware !!!! they are cheats. They are also called as Lease car sales 2.
I inquired about a 2013 toyota camry and asked them for carfax information.
They emailed me a black and white copy of carfax and it was clean with no accidents in it. Just to be sure i pulled the car information from Autocheck which is a parallel company of carfax, they both pull the car history information from the same database.
On crosschecking with AutoCheck, i found that the car had an accident on it.
If they can cheat in car information they can also change any auto parts of the cars which they are selling.
Please dont buy any used car from them.
4328 Cranwood Pkwy, Warrensville Heights, OHDonations center
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