What clients say about Champion Auto Care & Muffler in Maple Heights (OH)
I want to express my sincere appreciation for NAS, your serviceman. He demonstrated commendable dedication by braving the cold and snow to help my daughter move the truck. When the vehicle initially failed to start, he went above and beyond, taking the time to clear it of snow. He also assisted in removing the surrounding snow to facilitate the vehicle's removal. NAS showed remarkable patience, remaining committed until the truck was successfully loaded onto the flatbed, despite enduring a snowstorm. His kindness and perseverance are truly valued, especially considering the low temperature of approximately 25 degrees. He worked tirelessly until the truck was securely transported. Thank you, Nas.
Excellent service and customer experience from operator Ferman on 8/6/2025. (Apologies if I have his name wrong) Dasher car got stuck in my driveway and another tow company came , with a flat bed and said he couldn’t move the car, but Ferman came assessed the situation and was able to tow the vehicle within about 15 minutes! The ability to think outside the box, to get the job done, while keeping the owner of the vehicle informed every step of the way made an excellent customer experience, especially when the other tow company driver actions showed he didn’t want to do it and he didn’t! Thank you
AAA sent Henry from Advantage out - arrived right when he said he would in the right kind of truck for the job, he got me towed where I needed to be quickly. 10/10 service.
Their employee named Christopher ripped my door handle off. I freshly cleaned my car and he left marks and dirt everywhere. Called him later to ask about what happened and he cussed me out. **DO NOT USE THIS TOWING COMPANY**
HENRY IS THE BEST. He saved my life. I broke down on the side of the highway and had to call AAA he was there in a matter of minutes. He towed my car effortlessly and got me to the shop. I'm now back on the road and thankful
My experience with Carlos and company has been A1 in their friendly expertise service with no long waiting base on the services I've had performed on my vehicle.. will be making them my go to for all my needed car services.
****WARNING***** Please read all reviews before patronizing at this shop. Vehicle towed in because it wouldn't stay charged. Was told it was the tension pulley and serpentine belt that needed replaced and thats why the battery wouldn't keep a charge. I suggested to Nas to check the alternator and he said he did and it was fine. Work was performed and bil paid in full. Car stalled on my son and I four days later and I had to have it towed to another shop.. The other shop informed me that it was the alternator that wasn't working and they don't understand why the previous shop (Champion Auto Towing) didn't know that the alternator was bad. Tension pulley and serpentine belt go hand and hand with the alternator. Im now stuck with an over 600.00 bill at another shop and my car sitting there until I can pay. This could have been resolved and cost me less in labor fees, time as well as other costs if my vehicle was diagnosed correctly the first time. Im not sure if this was intentional just to get me to have to return and pay more in labor costs as well as tow but I think this is absolutely disgusting. I've now waited on Nas to return my call for over 24hours and of course nothing. It took me less then 24 hours to give this company a great review and refer several of my clients here after I got my car back and before it stalled on me. I REALLY REGRET IT!
I called AAA at 7:20 PM for a tow my truck broke in the middle of Harvard and Eastwood Ln and they never did follow up with an update or anything after several calls for several several hours and didn’t show up until we’ll after 12:30AM!!!
Terrible place. Bad communication from “Nas” one of champion’s managers. They take ample time to work on your car & misdiagnosis your car’s problems. 0/10
I had a good experience having my vehicle towed by James . He was polite and kept me informed by phone of the progress He was making and time of arrival. Keep up the great work ! Thx
I live in the neighborhood in which their business is located,and these drivers drive these trucks as though they’re in the Indy 500,most don’t stop at the stop sign on the corner of Sunnyslope and Bowling Green.Just this morning a guy came flying down Sunnyslope in a flatbed and just flew through the stop sign.This needs to stop!!! I will be contacting my council lady regarding this matter,because this is very dangerous in which they already know.
Unreliable company. They say they are available at 1am for a tow. At 3am still no truck. Called multiple times and could not get someone to answer. They call me the next day at noon to let me know I am third on the list. Was I supposed to sit on the side of the road for 11 hours and wait?
I waited over four hours for a tow. I called AAA and Them directly. I'm still waiting and they had the nerve to send me a text asking me to rate my service.
DONT UNDER ANY CIRCUMSTANCES CALL THIS COMPANY...
They were so helpful. They answered the phone & were so courteous. Then the driver came and was ever so polite & helpful. Sure put my mind at ease. I would highly recommend them.
Terrible and unreliable!!!!!! Called for my car needing a a tow at 8a. Unforntunatly, after waiting for multiple hours they send the wrong type of vehicle. Being told that the correct tow truck will be to me within a hour. After receiving no update no for several hours i call back and was informed that someone had canceled my tow after they showed up at 4a. I informed them that no one had called nor arrived. Next day I called requesting a tow. I get an update that the driver is in route. The driver calls to say that it’ll 15-20min upon arrival. After 55 minutes I call back to be told there were some errands needed to be done first. After 25 minutes driver arrives.
Terrible and unreliable!!!!!! Called for my car needing a jump at 9pm. Called to get an eta after receiving no update for an hour was told he was on his way to a location 10 minutes from me and I was next in line. Another hour and a half passes and still no update. A few more calls (last call placed around midnight) and I was told the same thing. Driver never showed and never even called to cancel.
The lowest rating I can choose is 1-star, but that’s one star too many! They said they’d arrive to get my stranded car in one hour. I waited for THREE HOURS, but NOBODY EVER SHOWED UP!! I called their “open 24 hours” phone line ELEVEN TIMES between the second and third hour of waiting in the freezing rain, but every time there was no answer!! Their voicemail did give the option of leaving a message…until the beep, when it informs you that their voicemail is full and hangs up!!! I finally called Blaze Towing who came and got my car right away.
I have used Champion Auto Care for my towing needs multiple times. They are always curtious, priced accordingly, and make sure to notify me of the pick ups and drop offs of my vehicle. I highly recommend them!
I called to have my vehicle transported to a shop. They told me they were busy and to call back to see if a truck became available. After making several calls I asked if I could make a reservation or appointment. They finally put me in the system. Never heard back. I got another company to do the job a few days later. They came when I asked. No excuses.
Thank you!! Got my daughters car off the highway and home safe.
Tow truck driver Cashmere ..excellent job!
Brought the car home and put it right where I wanted it. Thanks again.
I was told by another auto shop that I needed a water pump. My nephew told me about the quality work that Champion Auto does. I took my van to them. They repaired my van and showed me how the leak was not coming from the water pump but the coupler! Their honesty saved me LOTS of $. They are now my mechanic! Honest, professional service is what they provided me.
Today, I was rescued by Vince Tolbert of Champion Towing! The brakes in my car went out and I was very shaken up, holding back tears. When Vince showed up, his calm energy settled my nerves and was extremely respectful to me as a woman. I'm 70 years young and I'll tell you quality service like this is rare nowadays, believe me! I'm totally satisfied with Vince Tolbert and Champion Auto Care & Towing. Even with my brakes failing in 90+ degree weather, I'm still happy with how the day went. Thank you!
One of my tires was low so I called AAA who sent a Champion truck my way. Turned out AAA was thinking I had a flat tire when I didn't. Explained this to the Champion driver who made a call and then another truck with air came to my rescue. The first driver clearly went up and above her duty to make that call and didn't leave until the second truck arrived. I appreciate a good service and highly recommend Champion to anyone.
Champion was dispatched to my home (through AAA) and when the technician arrived he was very helpful and very courteous. When he, nor I, could get the equipment that lowers my spare tire (spare was stored under truck bed) to work properly, he called his supervisor at Champion and he had my truck towed to the shop so they could look into the problem and not leave me hanging, When we got there all of the mechanics were very helpful, made me feel welcome and not out of place in a garage (which was wonderful) and they solved my problem quickly. Finishing in record time while going above and beyond to make sure I was 100% driving home a safe vehicle. Thank You
The lead mechanic is excellent, I drove out of my way
To have car work done and it was on time and efficient.
Consider it and Joe will take great care of your vehicle.
Lied about towing my truck . Left my truck on the side of the the road without notifying me or returning phone calls. Waited 5.5 hours. I’ve used triple A several times for several years and have never seen such awful service in my life !!! I sat in my broke down truck for hours bawling my eyes out.
in February this company came up into our area. They put their rollback in the ditch. They are from Ohio of course and we are in New York. the manager or owner of the company talk to me on the phone and paid me with his credit card. And now he is disputing both charges that he authorized 4 months later. This towing company has now called the credit card company and disputed the charges. That is the lowest of the low that one towing company would try to fraudulently try not to pay for being towed out themselves. We have a number of pictures and I record every ransaction.
I used this company while on vacation in Ohio. Excellent response time. Kenneth the tow guy was professional. He also called when he was on his way. Great Service!!
By far the best tow experience I’ve ever had! The response time was great. The driver, Vincent, was professional, quick, and efficient. The customer service was amazing. I wish I could give more stars!
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