This is hands down the worst tow company I have ever had the misfortune of dealing with. If I could rate them negative stars, I would. They left me stranded for hours, feeding me nothing but lies about when they’d arrive. When the driver finally bothered to show up, he was beyond unprofessional—rude, dismissive, and acting like I was inconveniencing him.
But the real scam came when they hit me with a ridiculous bill full of hidden fees. When I called to question the charges, their customer service was just as useless and disrespectful, refusing to explain anything or offer any help. It’s clear this company thrives on taking advantage of people in stressful situations. They don’t care about their customers—only about squeezing as much money as possible out of them.
AVOID THIS COMPANY AT ALL COSTS. I wouldn’t trust them to tow a child’s toy car, let alone a real vehicle. If you value your time, money, and sanity, go ANYWHERE ELSE.
Be aware and be carefull . This towing company has spotters at different location working for them as employees. They are being investigated for charging extra $$$.
I was able call they were there in 45 minutes (mine wasn't an emergency tow but yet they ran to me). Dwayne was great he is a "real" guy. Willing to listen to my ear full of drama why I needed the tow, and communicated. Car was safe and sound and he even backed it into my garage. K&M towing Dwayne is a key player. You'll have a customer next time i need you. Hopefully, not anytime soon. Thank you for the great customer service and communication
Truck was told on a Saturday it was hard to cross the street from my home I called k&m the gentleman answered the phone was very nice although it was a Saturday evening explain the office was closed and took off he did there find that they had my vehicle I called Monday morning which is today Mr Dimitri answer the phone property and I was a nervous wreck because a lot of things are going on and this is like the last thing I needed I had read their reviews so I was really kind of hesitant about contact very good he assure me that it was there and that if he needed to stay open later for me to get my vehicle an accommodate me getting it he would the amount of care the amount of professionalism that he rendered to me I really needed today and I could tell it was not over inbellished and that it was his natural attribute I had to call to confirm some things several times in each time he never was nasty he was always reassuring always avail to himself as a professional even one time when he was out working or busy so I recommend this place yes the circumstances that I was introduced to this place was not favorable for me but because of Mr Dimitri's kindness and generosity it seems to be naturally held I kind of calmed down and was able to get some things done I appreciate it more than he will know and I even recommended him to my church and other people because it's not always told for being parked wrong sometimes you're stranded in the middle of the night or something and he's the type of person that you will want to call on
Car was towed from my paid spot. My pass was in the window. Car got towed anyway. When we got to the lot the owner could see the pass in the window and let me have my car back with no charge. Would get a 1 star for the mess but gave 3 stars because they were at least stand up and honest in the long run; which these days is rare.
Very patient while requesting a quote and very quick to complete the service. The way they communicated with me over the phone was very appreciated. I will definitely go back to this company when help is needed. Love kind people! Thank you for your service!
They towed our car because my daughter went to visit a friend. They laughed and said that the property did not show for visitor parking. So the company act as parents, and can tell who can visit whom? Both berea lakes and k &m are in cohoots and displayed horrible money hungry and grabbing tactics.. disgusting
This company is amazing. In the middle of the night he arrived quickly and got me into my car within minutes. Definitely will call again if I need any tow services.
Horrible. Absolutely HORRIBLE. I called them because this company is supposed to tow cars that trespass on the property. I called for a tow because my neighbors visitors were blocking me in the driveway and they left. I actually had to call the police(who wasn’t of any help), who told me I still needed to wait on the tow. Apparently the neighbors called to have the tow CANCELLED (k&m let them without verifying any information) and the tow was NEVER company. I could not leave my property for 3 hours until the neighbors finally returned to move the car! This is ridiculous and unacceptable! Cleveland is sorry af.
This company is in charge of towing cars out of my apartment building. I have called multiple times to tell them lot is full of cars not supposed to be in lot, they never show up!!!
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