Integrity Auto in
Brownstown (OH)

We have three cars in the family. The oldest is a 2015 Jeep Cherokee that our son drives. 100+ miles, seen better days, etc. We are trying to do what we can to make it last. Integrity has been awesome to us. They do not oversell or push for extra repairs. They usually get us in same day or at the latest next day. We have never had to come back for a second repair. They have earned our business!!

They are very nice and very knowledgeable. But it sucks that I had to pay $72 and I got nothing because they could not figure out the problem.

True to their name. I got my car in fast, drop off was simple, and the communication was great even when I couldn't make it to the phone. They kept me updated on everything they found, whether it was minor or major, and the digital diagnostic rundown was great. Definitely recommend this shop.

The owner and the workers there were very friendly and personable as well as quick and efficient. I appreciated the inspection report they provided me with for my vehicle so I knew what was going on. Thank you Mike and Phil!

Excellent customer service began with a simple phone call. I brought my car in same day and I met Mike who provided superb friendly service and education! Real time diagnostics, feedback and a personalized experience. Mike and E are absolutely awesome! Thanks so much!

Best experience I have ever had with an auto repair need. My muffler was all the sudden very loud and clearly something was up. I called integrity and spoke with Mike, who was kind and knowledgeable. My car was fixed within 24 hours for what seemed to me to be a very reasonable price. The texting system to see a report of the vehicle as a whole was really thorough and much appreciated. Will be returning for service in the future!

Used this place a few times with mixed results, but I'm done coming back after the last issue. $399 brake deal has tons of hidden fees beyond taxes. After wards, I called another auto place in Stow I've used and could get the same job, out the door with all fees included for $350 vs $470. Should have checked beforehand, but now the other place is where I will get my other axle done. Wasted $120 for a supposed sale, but ultimately "Integrity" was not forthcoming, and there are better prices 5 mins away. EDIT: Let me just give you this as a reply, when I called the other place they quoted me a price.....that price INCLUDED all fees. No fine print, I didn't even make it to the light up the street while I drove home and called, one quote, cheaper, and no fine print, out the door price. The sign out front of your building and your coupon you sent me did not, It's just a case of having to read the fine print vs being up front right from the get go, and then trying to justify with well, it includes this, does not include that...blah blah. The other place did not play that game, they have my business and anyone coming to you has to be on their toes, which you repeated in your reply. And who likes that?

I have had nothing but good experiences with Integrity Auto! It took me quite a while and LOTS of trial and error to find a good auto repair shop in this area. Integrity was the first one to actually show me, as a single young woman, some integrity! They were kind, respectful, answered my questions, and never tried to upsell me. Highly recommend.

I was extremely pleased with the professionalism, quick and thorough service. I feel like I am family with Integrity Auto Care and won't take my car for service or repair anywhere else.

When i tell you this is the best place to get your car fixed i truly mean it! The nicest people, the fastest service, and the best pricing. They made me feel so valued as a customer and I refuse to take my car anywhere else! i’m so glad I trusted all the great reviews and I will continue to vouch for this company and tell all my friends and family

Fantastic business. Excellent and speedy service. Their mechanic team has great car diagnostic skills to figure out where the rattle is coming from on your car. It was awesome to meet Phil, the business owner, and see how Christ works through his life and business. I went there to get my car bearing’s fixed and left there feeling like my life’s spiritual bearings got renewed too! Please ignore the review before mine from the heckler of a person who tried to call a car repair shop to get free advice on how to fix a car. I wouldn’t call a doctors office to try to get free medical advice on a symptom, lol!

Rude. I asked a simple questions. Was told it’s not a “charity or a college why do I expect free information.” “My guys make $50 an hour. I can’t afford to have them come off for 30 seconds to answer a question.” I simply needed to know if I was on the track for replacing my ABS module. I had all the information regarding it, just needed to know if their was any clips I should worry about or if I should pull the battery completely before doing it. Either “yes theirs clips to watch or not, and yes or no don’t pull the battery.” This is exactly how you lose potential clientele. By being rude and non understanding of a young man trying to fix his vehicle safely and get it back on the road.

Phill and the guys at integrity and are a blessing; they are honest, knowledgeable, and morally upright. I brought my 2014 Taurus to them after I thought the engine had failed. They are the most amazing people. Phil and the integrity team helped me understand everything, including how, what, and why. They have a great system in place that allows me to view everything in detail by clicking on the link they sent. They worked hard with my subpar warranty company and supported me even when I thought there was no hope left. They fought for me, got it approved, and had it fixed in a matter of days. They answered all of my calls and questions along the way, and they did so with patience and understanding that I did not know a lot about cars. Their kindness meant a lot to me during difficult times. Thank you guys are rockstars.

Salt of the earth people. Priced very competitively but service on par with the best, fun energy in the place. Phil and Keith were incredible to work with and easy to talk to. Explained things in a way I could understand so I could really make informed decisions. I won’t be going anywhere else from now on. Highly recommend.

Stopped in today because it was a wintery storm and my wipers stopped working. The gentleman in the office was incredibly kind and he did everything he could to try to get me in and out same day but unfortunately the part I was likely to need wouldn't arrive in time. Even though at that point I was telling him I would probably have to take it to my local mechanic instead, he still worked to give me a fair quote on the service and find a used part that I could have ordered, he even offered to work with my personal mechanic if they couldn't locate the same part they did. I felt bad for leaving with my business at that point and offered him some cash for his time and he was nice enough to decline even though he'd spent probably over an hour of his time trying to help me. On top of that everyone everyone there took time to make conversation with me while I waited and made me feel at ease. Integrity is clearly not just a name, and I feel like leaving an excellent review is the least I can do. I would gladly recommend this garage to anyone in the area!

Phil and his team at Integrity Auto are great! I appreciate the consistent honesty and kindness when I bring in my older vehicle for service. Phil is upfront, and provides a clear explanation on the services that his team is recommending and why. They service my vehicle in a timely fashion, and are always so courteous! I would recommend Integrity Auto to anyone looking for a local mechanic.

Fair prices, hard working, the fix it right. I have complete trust in them and what they say. They won't oversell you on a service you don't need. They call a a follow up to make sure your car is still working and you have no more issues. They are a family friendly company that takes care of their employees and customers. I will always use integrity auto.

I've only been here once and typically use another mechanic (nothing against integrity, it comes down to location, my previous employer was very close to their location). Service was prompt for replacing rear brakes and the price was reasonable. They didn't push any unnecessary repairs either which can be hard to find in a mechanic. Overall if you live in the area and are looking for a good mechanic, I recommend integrity. Edit: recently took my car here after my previous mechanic closed down. Service is still great, Integrity is very easy to work with, my rating still stands.

10/10 Recommend. Great people and great service. They have completed multiple fixes on my vehicle and I have been overly-satisfied with the service each time. Very honest and very fair. I will continue to bring my vehicle here and you should too.

I brought my car in for a diagnostic as I had an engine light on and oil troubles. Phil was very friendly and professional. It turned out my car was burning oil and that that had damaged the catalytic converter (I replaced it 8 months prior). Phil was very honest with me and gave me various options to fix everything, alongside the overall cost. Between the cost of the repair, the mileage it had (200,000 miles), and the repairs I had already done on the car, I decided it was time to move on from that car. I decided to scrap it since anyone buying it would need to spend thousands of extra dollars to fix it (which was what happened to me when I bought it). Phil could have easily made lots of money off me but his honesty saved me so much time, effort, and money. He helped me throughout the entire process with no added fee. He did not take a cut from the money I received. All I paid for was the initial diagnostics price. The customer service and commitment here is stellar, and beyond anything I've seen at other repair shops. Thank you so much Phil!

I had my rear brakes repaired here. Pricing was transparent and fair. (About 15% cheaper than what I was quoted at Goodyear auto) The staff are extremely personable, I’ve never experienced such a relaxed and kind atmosphere at an auto care center. I even got a free ice cream cone, though I can’t say that’s standard with every visit haha. Overall, a great experience.

Phil and his team were great!! They were able to get us on their schedule quickly. The parts were available and our repairs were done same day. Phil thoroughly explained what needed repaired and his pricing was very fair. We would definitely recommend Integrity Auto Care!!!

Look no longer. Need your car fixed here's your spot. 2 of my vehicles have recently been serviced there. Respectful, affordable; lifetime warranties on break lines. As a female I dislike dealing with mechanics, but here everyone is treated exactly the same. Philip is exceptional in his quality care and kindness as well as Brandon. They do Not add on things, they fix what you want & don't try to rip you off. My 1st vehicle I took to another place & they told me it was going to cost $1400 , I thought that was too high so I took my car back. At integrity the price for the same was under $500. Instead of saying the price may go up if something breaks ..yikes never want to hear that. It was actually the complete opposite experience at integrity auto. I will continue to take my vehicles to integrity. And I plan to let anyone know who needs a car repair. I didn't even mention they call, text, go into detail about everything & fix your car quickly. Another problem I have found with other mechanics :Don't call you back, takes months for your car to be repaired, have to call yourself to follow up.

I had a friend that had gone here for years. I recently started looking for a new car service that was closer to my home. So I thought I would give Integrity Auto Care a try. I was so impressed with great service. The guys explained some other issues going on the car for me to follow up. Did a great ,job on the oil change. And I’ll be back for sure.

Integrity Auto provides customer service the way it's supposed to be! I was looking for a reasonable price for brake pads and fixing my AC. As a single woman I have to make sure every penny counts, and I wanted a mechanic that was well-reviewed and trustworthy. I'm so thankful I found Integrity Auto. They got me right in. Tina and Phil were so friendly and professional. The work was done quickly and at a fair price (and a free oil change was part of the package). It was refreshing to do business with people who obviously care about their customers, and practice their faith by dealing honestly with you. They were upfront about the pricing and kept me informed every step of the way. Integrity Auto is my new mechanic and I will be back for my car maintenance and repairs in the future. I would highly recommend Integrity Auto and have already told friends and family what a great experience I had. Thank you Tina and Phil!

I meant to write this right after the service date a couple weeks ago, but got distracted and forgot. I’m glad I remembered because they deserve a positive review for the good experience I had there. Honestly I’d never heard of Integrity until I was given a gift certificate for a synthetic blend oil change. The place is a little easy to miss as it’s not immediately visible from the road, but they are there toward the back. They are friendly and hospitable as you wait for whatever needs done. They offer drinks and snacks. The owners wife even has her own handmade natural soaps that they’re happy to give free samples that are on display. I of course happily took one and it’s pretty great actually. As for the actual work/service, they seem pretty honest and upfront. I was only in for an oil change. They are not a quick 10min Jiffy Lube and they’ll tell you that on the phone when you make an appointment, but I was in and out in about 40min I’d say. Definitely not bad at all considering the great hospitality. All in all I’d recommend them and I’d have no problem trusting them with our vehicle again.

They serviced my braking system and got my car back on the road ASAP. Their customer service is top notch and unlike any other auto care shop I have ever been to. They clearly explained what was wrong with my vehicle and how they were going to fix it. They also made sure to contact me promptly along the way to make sure I was informed with the progress . They truly live by their name and have honesty and integrity. My only regret is not using them sooner! Thank you Phil, Tina, and the Integrity Auto Care group, you truly went above and beyond.