This rating is based on customer reviews, inventory size, pricing, and service quality
Lynn Smith Towing & Garage LLC in Jacksonville, NC scores 96/100. Sentiment is highly positive: reviewers highlight fast response times, skilled, respectful staff, and fair, upfront pricing. Communication is clear, tow/repair turnaround is quick, and most waits are short; many would return. Weak spots are minimal—one complaint about unsafe driving and an occasional note on price. Data on parts inventory, yard organization, and ease of finding parts is scarce, so results there are uncertain. Overall: dependable, value-focused towing and garage service.
What clients say about Lynn Smith Towing & Garage LLC in Jacksonville (NC)
ABSOLUTELY DISGUSTING SERVICE AND PERSONAL TREATMENT FROM A DISTRACTED AND TRULY INCOMPETENT DRIVER!!!!!!
What a sham of a service offered by people wanting things done thier way BUT not remembering the customer is thier ENTIRE purpose!!! The driver arrived at the latest of times told to us, did not even notify us of his presence and was already attempting to load our vehicle without our presence or approval. Then when the property and vehicle owner informs the driver who is distracted on another phone call while trying to load the vehicle on the flatbed, to "PLEASE GO SLOW".... the driver turns around and responds "HOW MUCH SLOWER YOU WANT ME TO GO?".... then repeats "THAT THE TRUCK HAS A FLAT BACK SIDE TIRE AND NOT TO DESTROY THE TRUCK OR TIRE!" To my dismay the driver continues and scrapes my entire back and bottom of the truck to include sparks flying out by the rim.
Now I have to watch this GENIUS, get up set, decide he will not continue service on the truck, puts it in reverse, and THIS TIME, he uses a long tire board to protect the back rim, but he rushes and as the truck comes off the bed, he stops the truck on the bed and the truck front tire is NOW ON THE Front tire, and the driver can't get it out!!! So he gets upset, head back into the truck and NOW removes the truck enough to clear the flatbed!!
So at this point of true humiliation and embarrassment , the driver wants nothing to do with us or this job and is yelling how he will still get paid for this job, either from us or our insurance because that's how it works and he doesn't give a damn about our vehicle!!!!
STAY AWAY!! AVOID THESE TYPES OF... PEOPLE!!! EVEN IN AN EMERGENCY, FIND BETTER OUT THERE!!! ITS NOT WORTH THE HEADACHE NOR PAIN.
If you are looking to be treated fairly and not get screwed with the cost of getting your car repaired, you need to come here.
I can not say enough positive things about them.
Thank you for the best service every time!
my car broke down in swansboro, and i happen to live in richlands, not only did the company offer to get my car the same day we called, but was also significantly cheaper than the companies we originally called.
not only did he grab my car the same day. he had my car back to me within 3 hours of the call and dropping off my key to him. he is really a man of his word and takes huge pride in his work, i could of never asked for a better towing company!!!!
Fitted me in straight away, kept me updated with issues and had the motor running beautifully. Friendly people who genuinely seem happy to help, won't be going anywhere else going forward. Thank you!
They were wonderful. Helping a panicked Mom call to have her son's car stop running off 17 South. They said 30 minutes and they were there in 30 minutes. The driver was very nice to my son as he loaded his car. Highly recommend them.
There isn’t enough good things to say about all the people who work here! I’ve had car troubles the past 2 weeks and each time I’ve come in they’re so polite and sweet! The mechanics never treat me like I’m oblivious and explain everything so clearly! I had a situation the day before thanksgiving and was worried because I was trying to go out of town to visit family. they saw how worried I was and checked my car out for free. They don’t know how much that meant to me times are hard and they lifted so much stress off my shoulders. I will continue to go here for as long as I reside in Jacksonville!! Highly recommend.
Great customer service and the best prices around. Ray the tow truck driver is a great guy and he won't tell you wrong! Lynn himself is a great guy as well. He is more then willing to help anyone in need.
Previous service for my wife was fairly priced but took a little longer than expected NOT A BIG DEAL! HOWEVER THIS REVIEW IS JUST FOR TOWING NOT THE SHOP ITSELF. When you call for a quote MAKE SURE you ask for them to give it to you on paper!!!!!! I almost paid double because they kind of just pick a number out of the clear blue sky and that's it. First gentleman I spoke with quoted $75-$85 maybe $90 for a 19 mile tow... Thought awesome I will get the money in the account and call y'all in a day or two ... Called back 5(ish) days later to be told "I don't know who you called but it wasn't me and we wouldn't quote that it's too cheap! If you want it today I can cut you a deal for $165... Or if you can wait then I'll cut you a better deal at $125 and I shouldn't go less than $150" like whoa buddy that's a bit more than I was told.... If I wouldn't have double checked that the price was still the same they would've towed it and then when I didn't have all the money they would've probably kept my truck and tried to charge $$$ for storage and other fees. Almost as bad as James' in southwest but not quite... AGAIN THIS IS JUST FOR THE TOWING EXPERIENCE IVE HAD THE SHOP EXPERIENCE WAS A SOLID 4 STARS!!!!!
Lynn's proved to be all the things the great reviews say they are! Needed inspections on two vehicles, with one having a light issue. Got me right in, took care of the vehicles, and got me on my way with my wallet intact! Seriously great folks to work with, I'll be using their services from here on out.
Extremely friendly, amazing work, and beyond awesome pricing. Sending everybody I know here. If they can't help for some reason, they'll for sure know who can!
I was in a time crunch felt completely lost (just moved here) had just bought the 22 year old car and my front tire blew and the battery died all at once.. I was honestly kinda freaking out, I called them and they came at the time they told me, Ray helped me with everything towed me home, and gave me tips on how to fix my car and tips on life as well, he saved my life.. I will call them always, love what they do, amazing people all around
The gentlemen RAY was absolutely the most helpful..he worked with us to benefit the customer..stayed with us till battery was intact..definitely will be who we call again..What a great employee!
Outstanding up there!!!! They have helped out so much. I honestly dont think I would have been able to get my car worked on if it wasnt for them. Thank you all that works there every single person makes you welcomed and comfortable.
I needed my vehicle towed to the dealership after the brakes failed. Mr. Smith had no interest in towing my vehicle when I called, it had to be done on an entirely different day and cost me $75. For a tow of less than 12 miles.
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