I went to purchase a battery today 12/27/25. Austin was the young man who assisted me. He was superb!!!! He explained to me the issue with my battery. (I work from home so I don’t drive the car a lot) He explained to me how to maintain the new battery I purchased. Austin gave knowledge and provided excellent customer service!! I will definitely recommend this store to my family and friends.
Have used this place several times to get batteries for my key fobs. Have bought a few flashlights of excellent quality here the last few years. Excellent service.
Never deliver here again. Very narrow and tiny not much room for big truck.Appointment scheduled for 8:00 am 3 trucks in line. I am 2nd in line.Management looks like doesn’t care. 11:11 first t try pick not finished yet.
The folks here have always had what I needed in stock. They sell excellent quality products, and provide great customer service. Definitely go see them for all of your battery needs. I drive up from Fort Mill, South Carolina for all of my batteries for our entire fleet of trucks and equipment just to deal with them.
The guys here are very friendly, very helpful and took care of me quickly. Had some corrosion on the battery terminal that wouldn’t let it connect properly after replacing my dead battery. They took care of me real quick. The expertise, knowledge and compassion of this crew is amazing.
The customer service that I received from the Interstate All Battery Center in Monroe, NC (near Indian Trail) was excellent.
They have more knowledge about batteries than most people at local auto parts stores because batteries is what they specialize in. I will also mention that Interstate is the only battery store that I know of that has the equipment to do load testing on batteries. I have trucks and construction equipment and have bought many batteries from them over the last several years. I cannot overstate my complete satisfaction. They exceeded my expectations! I most highly recommend buying batteries from Interstate.
Caleb was great this morning! Rough start to the day and getting everyone where they needed to go. Caleb was polite, helpful, and had an easy going attitude. He helped me find the right battery for what I wanted and needed. He had my car taken care of and out the door in less than a half hour. Great product and even better service!
All the available sales staff took an active interest in my battery needs. WOW! They worked collectively to find a battery that would fit/work in my ~2020 Bob-Cat zero turn mower since there wasn’t a direct listing called out in all their reference material.
Wonderful experience! First time stopping in with battery issues and Austin at the front desk took great care of me. I let him know I needed to be at work in an hour and he went to work fast understanding my hurry. I showed up at 11am and was on my way with a new installed battery, coupon applied and warranty intacked by 11:20am. Thank you Austin at Interstate Batteries!
Mike, Chase, Aaron and everyone else at interstate have always been dependable and reliable. They have always kept us stocked and gave us the best price around!
Took my battery in for service after going dead 3 times. They gave me a loaner and tested my battery. Told me that their was nothing wrong with the battery. 4 days later we had a cold night battery was dead. Took it to a different dealer they said that the battery had a bad cell and was not holding a charge. Would not go back to this location, acted like the warranty replacement was a hassle for them and cost me time.
Man it’s so obvious why the rating is this high. Jarrod, Logan, Chad, and the guys are nothing short of amazing. I might break my batteries just to come back and experience the kindness lol.
Great experience at this store. Explained I was forced to buy a cheap WalMart battery last summer due to them being the only place open where I was. Wanted to replace it before the winter low temps. The associate took a look at the battery I had and made as assessment of what I needed. He explained the options thoroughly and I made my decision based on his recommendation. Very professional young man as was the young man who installed it for me. The price for the battery was very reasonable (as reasonable as battery prices get these days) and the installation was done flawlessly. I will return. The staff is top notch. Many thanks for a professionally run business. I run into them less and less these days.
Terrible terrible store location in Indian trail it's snowed they were supposed to be open there was an individual there in his big brand new toy Ford truck but wouldn't answer the door when he saw me knocking he just walked away he could have at least came to the door and explained to me something and all the other reviews talk is that they're so nice what a bunch of crock they only act that way when their life is good and they got plenty of moneywhat good is a battery store if they're not there for you in the time of need online it
states that they were open if there's a person there they should serve the customers when they come he acted like a little bit of snow just locked down the state I'll never recommend anybody to go there
I called about getting some prices on golf cart batteries. The man that answered the phone was extremely helpful and knowledgeable! I was so clueless and he never made me feel as such. He didn't try to push the most expensive brand either! He genuinely seemed like he understood my dilemma and was very helpful!
The staff at Interstate are wonderful every time I visit! They know immediately what I need and install the battery and won't let me leave until they know everything is in perfect working condition! Thank you Chad and Erin Helms!! 5 STARS!!!
After being jumped off today, I came here to have my battery checked. A very nice gentleman came out to check my battery and told me it was failing on his machine. I planned to buy and have him install a new battery into my 2017 Honda Accord with 29,000 miles. He questioned that my battery might still be under warranty and wanted me to call and check before buying a battery. I found out the battery was still under warranty....which I hadn’t even thought of until he mentioned it. I thanked him for his honesty and for not just selling me a battery because I was ready to buy one. I drove down the road to the Honda Dealership and got my battery replaced under warranty and no charge to me. There are still good people in this world! Thank you again Sir!
The staff is very honest and helpful. They let me change the battery myself and let me borrow and extension. This is my 2nd time at this store and it was great both times. The batteries are top notch.
Genuinely helpful employees that will help you out with whatever you need. They'll explain your options and answer any questions you may have. In my case, they even took the time to explain how they test the cells in old batteries and what to look for the last time I went in. I wish every place I went to had this type of friendly service!
Great price on previously used batteries - call for details - if you just want a low priced battery that is not new - but is reconditioned - I have been buying these for a few years - my experience - I have received 1 and two years of use with these batteries and at less than half price of new - That's great... I should note if you need the battery installed there is a fee - but if you can do it yourself on site they will provide the tools needed. I will rate this location 4 and a half stars.
Awesome Service, Everyone is Friendly! I gave some off the wall battery part number and Mr. Owen crossed referenced it and priced it off the top of his head. He also knows me by name and I have only been in two or three times. I was greatly impressed! Plus I did my research and price comparison and I feel that I got a great value.
Terrible customer service. I bought several golf cart batteries here a few months ago and did not have cores, so they charged me extra. Understood. They also told me to bring back some battery cores for a refund. Today I did that, only to learn that because I didn't have my copy of the original receipt I would not receive a refund. After a lengthy discussion, including the manager's dissertation on company policy, they reluctantly gave me my money. Painful. In today's world of hyper-communication, how can a merchant justify putting the onus of responsibility on the customer for proving a purchase with a piece of paper? There has to be a better way. Interstate: Really Good Batteries, Really Lousy Customer Service. What a disappointment.
9001 Stitt St, Monroe, NCAuto parts store
Website
