What clients say about Ronnie's Truck Services, Inc. in Wilson's Mills (NC)
Please avoid this shop if possible. The mechanics aren’t knowledgeable. I was out of service for a month & still had to go to another shop to finish repairs because they didn’t know what the issue was. 4 thousand wasted & 4 weeks worth of work lost
Super nice and polite in the first phone call, got quoted 225 an hour with 2 hours minimum. Fine. Guy shows up at 10am works for 30 minutes says there's nothing he can do instantly telling me he doesn't have fitting or hoses to help. I spent the next 3 hours convincing him to just bridge the air tanks, while his dispatcher convincing me to tow the truck up the road, i finally tell the teck that he can just ride 9 miles up the road to 24 hour parts house in kenley. I'll cover the expenses. And then he finally at 1 pm he hops out of truck and does what i was asking him to do since 10am. Simple air line from 1 tank to the other. Now the original quote of 225 an hour 2 hour minimum turns into from 9am to 1pm and in they're calculations that turns into 1200.00 for a half hour job that he spent 90 percent of the time sitting in his van cause it was freezing out. Point being pretty sure he's using outside independent techs and guy has no business coming out to road service without being properly equipped or at least willing to ride to get the propper parts.
While traveling to FL towing our kayak trailer, one of the springs broke, causing the trailer axle to dislodge, wedging that tire on the fender. In the dark on the side of the road, feeling fortunate that nothing struck another vehicle and no one was injured, we searched for a tow truck. Luckily, we reached Ronnie's.
The tow truck driver was very competent, polite, and sweet. The trailer was loaded on the roll-up and we drove on to our hotel in Dunn with the assurance that our yaks and gear would be secured in the tow yard. We weren't sure if they could repair the trailer or whether we would need to rent a u-haul.
We picked up our trailer full of gear and yaks today. Ronnie's staff replaced both springs, all u-bolts and other hardware, replaced the damaged rear light, changed out the damaged tire and provided pleasant professional service throughout the process. I note that they had a yard full of trucks already there, waiting for service, but they attended to our repairs right away so we could travel on. Their towing charge and repair bill were both quite reasonable, fair and clearly explained. They are trustworthy and eager to help us get to our destination.
I'd note that a few months ago, we had a very negative experience with predatory towers who demanded cash late at night, charged far more than Ronnie's towing fee for towing a quarter of the distance, and treated us and the others (whose cars were towed from the same venue) with contempt and rudeness. The kindness and helpfulness of everyone we encountered at Ronnie's was a stark contrast. They wouldn't even take our credit card info until we picked up the repaired trailer. They treated us like family.
I hope I don't have a similar experience... But I wholeheartedly recommend Ronnie's to all travelers. Honest, fair, capable and kind.
First CLASS all around, pretty cool to witness a father son duel, they are as legit as they come, helped a company from Fayetteville in a bind and I mean a logistically nightmare, we appreciate everything, know that! We can't thank y'all enough!
Had a near disaster on 95 on New Year's Eve. Had to get our truck towed over to Custom Fleet Services so I called up Ronnie's. They sent their flatbed right over and when I explained that my wife, two toddlers, and I would also need a ride they said "no problem" and sent a crew cab pickup out too. We swapped the car seats into the back of the pickup and they gave us a ride over to CFS. Absolutely fantastic service.
Got my truck flipped over during the storm, called Ronnies and they quoted me 4-6.000$ for this job, after they flipped the truck they didn't call me back as i asked and just towed truck and trailer to their location without any authorization from me. They said the officer told them to do it as the truck wasn't running. I understand that, but the truck only needed to be primed and 1 fuse to be replaced, i could have done it with the driver and get to the shop to get the coolant leak fixed or at least i could have tried doing that with the driver first before getting towed without any notification... i checked the cameras and only then found out that the truck is getting towed... When i asked for payment the total was 6,000$ for 750/h for each towing unit at minimum of 2, so why would you tell me that the price is 4,000-6,000$ when i asked for a quote if the price is only 6,000$ not less? Then since their repair shop is booked up i was searching for other shop around, i found the shop and Ronnie's gave me 450$ bill for bobtail towing which is ok, i found another guy close by who could do that for 350$, called Ronnie's to ask if we could negotiate 450$ to 350$ and they said no, which is ok, decided to tow the truck with Ronnie's and after i called them to confirm the towing they said i have to take my equipment away till 5pm or i will be charged for storage... They said I'm difficult to work with as i was just asking for better pricing since i got a cheaper option around... Barely found the towing that could get the truck and trailer out before 5pm as everyone is booked up after the storm. They never called me back with updates when i asked, and literally kicked me out when i called to confirm the next towing... Worst customer experience and feedback, no offense to Max who was nice and just doing his job, but the Management is just terrible, won't recommend to anyone...
Five stars aren't enough for Ronnie’s Truck Service! Their service for towing and repair shop was exceptional, professional staff, and quick to provide service needed! Once you chose Ronnie’s you will never need to chose any other place for your towing and repair needs!
I highly recommend Ronnie’s Truck Services! When you are in a situation and already stressed, it’s hard to find a company who will listen and understand and help you in any way possible. From the initial start to the end of the process - customer service was amazing!
Thank you so much for your hard work and more importantly making me feel better about a stressful situation.
Mr. Ronnie service was there when no other one wanted to help. He answered whenever I called got his driver to help me. Overall service a great one and would highly recomend others to try him first.
Sean has been such a great help with towing my car today!! Super easy to get in contact with as well!! I highly recommend this company they top other prices as well!! He was very elaborate on everything as well! Couldn't ask for someone better to have help me out!
They absolutely saved me!!! Didn't try and break my pocket book at the same time✨️🩷 Christmas time is here and my semi broke down on the way home I thank you so much your driver was amazing ( josh) God bless yawl
Best in NC HANDS DOWN... Got towed last week, the drivers are cool as can be and Mark is just as humble and courteous as they come! If you're ever broke down in this area please hit these folks up! I've been driving for a few years now, and they are the best tow service I've ever encountered. Their prices are reasonable for owner opps! No lies, and they respond quickly to your location!! 5 stars from me!
Make sure you get the price to tow in writing before they hookup your vehicle. Charged us $630 to tow a 16ft box truck 29 miles. We were quoted from 3 other companies in the $300-$350 range and we believe they were one of the three... the only reason we went with these guys is they were referred to us...and they were suppose to pick it up the same day, but called driver later towards the end of the day and stated they couldn't make it that day so they showed up this morning and called after they had it hooked up gave us the price that was totally taking advantage of the situation.. I called tow manager said this was normal charge...Just beware
I Took my rollback in for a mechanical issue. They Diagnosed it and fixed it in a timely manner and at a reasonable price. I would highly recommend this place. Great people to deal with!
Fast, professional, and wonderfully priced company. Theyre military friendly and I've had nothing but great experiences with them. 10/10 will forever recommend. Mr. Ellis is a blessing to have worked with.
This morning in downtown Fayetteville, NC in VERY heavy traffic we encountered an out of control flatbed trailer hauling a brand new backhoe. The hauling rig belonged to Ronnie's Truck Service of Wilson, NC.
The driver was driving close to double the posted 35 MPH speed limit and plowed through a very busy intersection after the light had turned red, almost hitting at least two other passenger vehicles. The driver was clearly in a hurry and was willing to put every other driver on the road AT RISK with his dangerous driving.
I called the office at Ronnie's and spoke with the owner's daughter, who was not in the least bit interested in hearing me out. I called back a half dozen more times and she hung up on me each time.
Ronnie's Trucking, HEAR THIS: I have a video and all ID information from that truck this morning. If one of your trucks EVER injures someone because of reckless, negligent driving, I PROMISE YOU I will be the first person to the district attorney's office to share our experience. If I need to take off work to testify against you, I am in the position to do that also.
The only thing worse than the driver was trying to call and lodge a complaint so the company could take action. The owner's daughter was not interested.
May sure your insurance premiums are paid up!
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