Crossroads Automotive in
Benson (NC)

Had my engine replaced after my car left me stranded. They did a fantastic job and quick turn around. Very friendly and efficient service.

I've used CA for a few years. From state inspections to brake and engine work. Great group of guys all around

Very nice and reliable, prompt and on time.Dave was excellent.

I have been taking my 2 autos to Crossroads Automotive for 7 years. Historically, I have had most maintenance and repairs performed by the brand dealers but a recommendation was given to me by a relative for Crossroads when I moved here. My experience has been positive. I recently had 200,000+ miles maintenance and new tires on my Tacoma. The Serpentine drive belt became damaged a day after the maintenance. Crossroads got me in first thing and gave me a loaner vehicle and replaced the belt and repaired associated damages at no cost identifying the problem in the new belt. I appreciate their upkeep on my vehicles, auto expertise and their focus on customer service. I recommend them as a reliable and trustworthy repair shop.

I can’t say enough good things about this shop. From start to finish, the every experience is top-notch. The team here is professional, knowledgeable, and clearly takes pride in their work. The quality of the work was outstanding—everything runs smoothly now, and I feel confident knowing it was done right the first time. It’s hard to find a place that’s both fast and meticulous, but this shop nails it. No upselling, no delays—just honest, reliable service. Although I live nearly 30 minutes away, and there are plenty of shops nearby, I will continue to choose Crossroads undoubtedly for future repairs and maintenances. Highly recommend to anyone looking for a trustworthy and efficient shop!

I have used Crossroads Automotive several times now and the people are great to work with. They listen when I explain what is going on and finish the work promptly. Happy I found a new place to take my vehicle.

Had a very bad experience with this repair shop. Initially took the car there to have a water pump replaced. Ended up back-and-forth several times for issues right after I got the car back each time. The last time being an air-conditioned problem. I would be wary of going to this repair shop for you will end up coming back over and over and over again with issues always in another area that they don’t claim to have any responsibility. My job is in customer service. And this company has none. They take no responsibility for anything.

Had my car inspection done here. Was in and out very quickly. Good customer service!

It's a shame I feel like I have to write this. A/C didn't work - was told valve on the compressor failed. Got quoted ~$1490 but they adjusted it to ~$1230 when I mentioned a nearby VW guy quoted me lower, I agreed. OEM compressor comes in and it's DOA.. next day new one comes in and work is being done. I get a call late in the day saying they have bad news: "took it for a drive and we heard a pop, fan shroud became broken somehow and punched a hole in the radiator". The car has been driven daily prior to this with no issues and was doing fine minus no A/C. I'm now being quoted another $1500+ for fan shroud, rad replacement, and upper rad hose (was quoted $200 just to remove the upper hose) There has been no offer on their part to reconcile this. Now I have to pay to tow my car out of there unless I want to pay them to fix it..... ALSO, while waiting behind an older gentleman to pay the A/C bill I overhear him say he lost pressure in his clutch they just worked on and the car is stranded now. Luckily for him they offered to pay for his towing and possibly the work to correct it. Hopefully it works out better for you.

Thanks you Crossroads Automotive for doing a great job every time I bring my vehicles in for anything. Trustworthy and kind. You sure know your stuff.

Great shop. Honest people. Honesty is one of the biggest things you could ask for from any shop, and these guys will not lie to you. They've done a new vehicle inspection and some work on another vehicle of mine. I can't overstate how good of a group they have here.

Scheduling my state inspection with Crossroads Automotive was quick, easy, and allowed me not waste time as a walk in. The building entrance was easy to find with plenty of parking. Bonus the waiting area had complimentary snacks and drinks. Everyone was friendly and professional. Inspection was completed and I was out in less than 10 minutes. Will be returning for future needs.

Finally found an honest mechanic shop in which I can rely on with my Ram truck. I was fortunate enough to find this spot after being in and out of other mechanics in the Benson/Dunn area. Do not recommend anyone else but them. They stand by their work and offer a complete years warranty or 12,000 miles whichever comes first. I feel confident in their work and they always get my vehicle in and out fast. The price is fair for what they do. They pay attention to detail. I have checked over the parts after they worked on my truck and I can guarantee they don’t sell you used parts or crap you don’t need. What more can I say, I recommend them to all my friends and family.

The staff at Crossroads Automotive are very good at diagnosing and repairing the variety of issues we have experienced with all of our vehicles foreign and domestic. Their prices are reasonable, and turnaround is quick. The shop and waiting room are very clean, and the employees were all very respectful and professional.

I have never been more confident in taking my vehicle to have it serviced or repaired. Finding an honest mechanic is incredibly difficult, but I have had nothing less than incredible transparency, solid work, fair pricing, and comfort taking my vehicle here. Just wanted to let the team here know how much that means to me 🥹❤️

My wife and I were driving our RV to Fall’s Lake from Emerald Isle NC around 4pm on Friday. All of a sudden the check engine light came on and stayed on. We pulled off and by the grace of God we found Crosstoads Auto repair. Brian and Ed were amazing. The number 8 coil on our engine had gone bad. To make a long story short , they had the parts delivered and installed within the hour. Unbelievable !!! It was our grandsons birthday and they made sure we were going to get there. I’ve owned my own businesses for over 40 years and it’s refreshing to know there are still business owners out there that care. I give them a 10 out of 10 for everything !!!

Very impressed! Walked in without an appt. on a Friday afternoon for my state inspection. They had me in and out in under 30 minutes!! Asked a couple of questions and was impressed by their knowledge immediately! Highly recommend!!

We have had both our vehicles serviced there and are extremely pleased with the integrity of service and honesty each time. They completed all the maintenance in a very timely manner and explained everything that needed to be done beforehand. I highly recommend them!

I've been searching for a honest, reliable mechanic for YEARS. Found this place and cannot say enough good things about Donnie, Ed, and the entire team. They now care for every car we own. I know when I have an issue they'll work hard & fast to determine the problem, provide me with a fair quote for the repair, and get my vehicle back on the road ASAP. There are NO "surprises" at check out. They did thorough inspections of the used vehicles we were thinking of purchasing for our teen daughter and prevented us from buying a total lemon. She's in a great car now, and I feel good knowing that her vehicle is safe & reliable thanks to this team. I would recommend them without hesitation.

The team at Crossroads Automotive are professional and very easy to speak with. Their prompt appointment scheduling and in shop maintenance kept me and my car safe and road worthy. I will continue to use Crossroads Automotive for all my car maintenance for years to come.

Great work and the service was excellent. I use Crossroads Auto to work on my cars for several years now. I love the incredible service rendered. The owner and staff are very friendly and knowledgeable about cars. I recommend Crossroads Auto to anyone needing work on their cars at a very affordable price.

Great honest shop that takes great care of our vehicles! I wouldn’t hesitate to bring my vehicles here for any issues at all. If you take a look , the only “bad reviews” are impatient people with invalid concerns. This shop is more than willing to make things right and have always kept great communication when there’s any delay. Put your car troubles behind and pick the right shop, Crossroads Automotive. - 9am appointment was ready for me at the door to get started!

We broke down on the side of I40 and were towed to Crossroads. They were so helpful in finding a rental for us as well as diagnosing the engine issue with our vehicle. They stayed after hours to help us to make sure we were taken take care on our journey through NC. Highly recommend them and the service they provide!!

Best auto repair I have ever patronized. Very knowledgeable staff of technicians. Donnie or his wife will meet you when you arrive. As with the rest of the staff, both are very gracious and act in a pleasant but professional manner. Good Cristian folks who strive to get you in and out in a very timely manner. Pleased that someone will contact to explain the issue with your vehicle and provide estimated cost rather than hit you with a jolt when you arrive to pick up your vehicle. I have occasion to be advised that repairs could be made at a much cheaper cost than I had anticipated. Faith based business with professional, pleasant staff

I met the owner, Donnie, and he was great! The customer service is exceptional and they're honest. They do not give false information to increase their sales...how refreshing is that!! They checked my tires and did my inspection for me. When my car needs serviced, I'm bringing it to Crossroads Automotive! Jacki Johnson

We love taking our cars here. Donnie and Ed are the nicest guys around and only do quality work. They understand that keeping cars running can cost a lot of money and they don't want to waste your money. We trust their recommendations and love their service. You can't go wrong with taking your cars here.

This place is amazing! I have taken my truck here many times! They are very friendly and always do a great job! I trust them completely when it comes to recommending services! If I don’t absolutely need something, they let me know! Very trustworthy! Look no further for a place for car maintenance or repair!