Advance Auto Parts in
Manteo (NC)

Great service, was able to have my battery replaced at the store. Very helpful since I was on vacation at the time, it saved time a a major headache.

I got the extra brakes I didn’t need they wouldn’t take them back the next day

Let me start off by saying I've been to this location over 20 times with no issues and great service. But that all changed this morning when I went to get parts/oil to change the oil on my truck. Grabbed everything I needed and headed to checkout. There's no catalog to look up your own filter so I informed the cashier(wouldn't dare call this man a parts expert) that I needed a filter and gave him my make/model/engine. He started off by saying there was no filter special price with oil I selected. I responded by saying "that's fine, I've used it for years and don't use synthetic in my truck. It doesn't call for synthetic." He responded by saying "yea, why would you want to use good oil in your vehicle" and proceeded to walk away and get my filter. As he walked away, I was at a loss of words because of what was just said to me. He proceeded to come back and inform me that his computer was telling him that I chose the wrong weight oil for my truck. I told him "I've used 10w30 in my last 2 trucks with no issues for years and was informed by someone in the motor oil industry that for the area we live, the weight is fine." He replied "well he lied to you." On the verge of putting everything back and walking out, I bit my tongue and didn't say another word to him, paid and left. Moral of the story, I don't need a "parts counter warrior" degrading me for the selections I made. They lost a customer for life in me and anyone I tell about the experience. I'll just take my business down the road to napa. I would like to say thank you to the store associate for narrowing down my part store selection next time.

They had product up with the wrong price and ask them to honor the price they said No so I ask ifI can get a refund. THEY WERE REAL SHORT WITH MAYBE DONT WANT SAY MAYBE RACE HAD SOMETHING TO DO WITH IT! THEY WATCH ME THROUGH OUT THE STORE! MADE FEEL REALLY UNCOMFORTABLE!

Very helpful and knowledgeable folks. Often has parts in stock that none of the other stores do. Online orders are quick and simple to pick up.

Family was visiting and their truck battery died. It was a Sunday afternoon and everything on the island was closed. Luckily Advance AP was open and had the battery we needed in stock. They were friendly and helpful. 2 hour round trip, battery changed and they were able to get on the road to head home.

While on vacation our battery in our vehicle started getting weak. So I stopped by this location and got a new Die Hard Gold battery, the very kind and knowledgeable employee named Jimmy installed the new battery for me as I didn’t have any tools with me. I appreciate the help. This is a great location!!! Thanks again!

This place always goes above and beyond..My wife and I were traveling and the car died..no power..no lights..nothing..it did come back on eventually and the next morning I found an Advance Auto..they chkd my battery and it was just a loose cable..needed a sleeve to fit over the terminal so the connection could be tightened but $4 and I was on my way. I fully believe a lot of places would have sold me a battery that I did not need..I have yet to have a bad experience with these people regardless if location..high praise to this company and it's staff..

Do NOT go there. We just saw an employee curse and throw items at a customer for simply placing an item in the wrong place. He should be fired!

Very helpful customer service. Lora and Jim helped me replace my car battery and were very friendly while doing it. I can’t thank them enough.

Update, 2/2022.. I love the convenience of online shopping and picking up, even better to have an advance account which I shop directly from with the Manteo, NC Advance shop being my local pickup store..I have saved and earned over the years and its a great initiative to get what you need when you know you're saving as well...my last visit was ordered, I applied my $10 dollar reward making it under $10 bucks for $30 spent, and it was fast, before I had drove the 10 minutes to get there it was ready and even brought out to me, you can do that or go inside to get your purchase.. the people working their are informative on the items,, and friendly, thank for keeping up the great service.. **1/2019"'Thank thank you,thank you... Advance Auto not only helped a situation where my debit card was not working, "but Tom, in customer service in the Manteo store" was so helpful, kept the sale price what it was, did NOT.. as some places have, put my purchase away immediately giving me time to work it out. (in case I had to wait til the next day,to fix my bank issue) thankfully it was quickly resolved. Also when I called the other store, closer to my broke down of vehicle.. this being the store in Kill Devil Hills, because they said it wasn't there issue, that they didn't need to help since I was attempting to pay online.. they unlike the Manteo store did not offer any help, or solution.. the website showed they had the part I needed, not a cheap purchase, but they offered no advise or help.. as a local who shops both stores it was disappointing but thankfully the Manteo store not only helped my situation ( no fault of my own, it was the website).. but allowed my discount to be used, by overriding in store when I arrived helping a stressful issue with the breakdown of our vehicle. Thank you for the Awesome Customer Service, the patience, the kindness, and above all not blowing me off but helping to find a situation to assist me in my purchase. For that alone you deserve more than 5 stars.( BTW" the vehicle is already fixed and running) thank you again.. ☆☆☆☆☆

Our Jeep had a miss fire code. Told to replace spark plugs and coil pack. Reset code everything is back to normal. Thanks for the expertise. Nice and clean store.

I went in after a mechanical failure in my car. I was helping by an associate named Tom. He was extremely helpful and very knowledgeable. He directed me towards what the problem may be, and suggested a few solutions. 10 out of 10 would recommend.

My check-engine light popped just as I was starting a long drive home from the Outer Banks. I stopped at Advance and Tom checked my codes and told me what I needed. He was knowledgeable, helpful, and patient. Much appreciated!

Was in town and had to stop by. Very clean, nice friendly people. Excellent experience thank you so much

So, we almost always have great customer service from the Manteo Advance Auto. They are usually helpful and knowledgeable. Today was a terrible experience. I needed to return a small item that didn’t work in my car. I had the receipt. Two employees were at their registers. An older gentleman walked out of the stockroom by me and didn’t say anything. A young woman was talking on the phone to a customer. A man was working on something at the counter. Neither one greeted me or asked if I needed help. The man was obviously frustrated and ill tempered about something. After a minute, he looked up and asked what I wanted. I told him about the return and gave him the receipt. He kept looking at the receipt and I asked him if he needed my credit card. He didn’t answer my question, but angrily said that he needed glasses.(I guess to read the receipt) Then he answered the phone and began taking an order without even saying anything to me or telling the person on the phone that he was in the middle of a transaction with a customer in the store. I had to wait a few minutes for him to finish the phone order. He finally gave me cash for the refund, slipped a paper in front of me and told me to sign where it said customer. I did and left. Very poor customer service from these employees.

Tried to have my battery checked, I was the only customer in the store. The lone employee I spoke with couldn't be bothered to even look up from his computer. Didn't want to do anything and was rude. I left to get the battery tested elsewhere. Won't be back to this store for anything.

Allen was quite standoffish to my bf and did not know the inventory very well. I will not be returning. As a woman shopping for auto parts, I would prefer to go to a place with kind, knowledgable staff.

Received great assistance on the floor to get proper products. At checkout, had to wait until all others in store got helped before the could pay. Started really good and went to the other end of the scale at checkout.

Always helpful no matter the questions I have. They work as a team to find the right products or solutions that best fit your need. Friendly and Curtious staff. They have the products I need or they will order it for me. Delivery of products usually are about 2 days or less.

Great place to do business. My battery went dead while I was on vacation at OBX. I was in and out in less than 15 minutes with a new battery installed. Great service! Thanks Nathan N and the crew at Advance Auto Parts in Manteo, NC.

Friendly service, great prices. Don't forget to get a Military Discount which really came in handy for my girlfriends car battery. Also got a trickle charger that we did not need and they took it back with no problems even though I lost the receipt.

When you order online then go to pick it up & they never pulled items & sold to someone else. That wasted my time, my mechanics time & my bookkeepers time. Then offer me the wrong tranny fluid (cheapest & not plus 4) with manager keep saying i wasn't here yesterday so not my fault) i guess lesson learned go somewhere else next time!!! Not happy!

Friendly staff. Especially Bryant offering his diagnostic services free of charge

Friendly, questionably knowledgeable (sometimes), we may have diff way of doing things but, hey...they work...for the most part & if it ain't broke don't try & fix it....Lol!!!

I am glad that other people have good experience at that store but when I was there I was ignored and treated like I was stupid by associate N... .I am done with the store after that experience. I don't need rudeness. I know I was not being the cause for that kind of service because I was very patient and just left without buying anything.Hope the was just one person like that not the whole store.

Very good store on point with all your parts needs. Have almost anything you need if they don't they can have it the need day . And got to love the speed perks