What clients say about OBX Chevrolet Service in Kitty Hawk (NC)
My Cadillac Escalade wouldn’t start and I had the option to tow it back to Virginia but I chose to give OBX Chevrolet a try and they did a great job of getting me back on the road the next day right before the holiday so I’m very grateful and as my Daddy would say…well pleased.
I made an appointment online for my 90 k maintenance on my 2020 Tahoe. When I arrived, I handed over my keys and waited. The service associate then let me know after an hour that my Tahoe was ready. I was surprised that it was ready so quickly but came out to pay. When I looked at the invoice before paying, I let the associate know that there was a mistake, since I was just being billed for an oil change and tire rotation. Kristen then told me that the 90 k maintenance WAS done, but these 2 services were the only ones that needed to be completed and everything else ( brakes, transmission fluid, etc....) had been checked. I told her I was concerned about the brakes and was there any comment from the technician regarding the degree of wear or if I needed to have replaced. After looking at her computer, she said she wasn't able to see any comment from the mechanic since the computer was slow,and she went into the garage to ask the mechanic. After a few minutes, she returned and said the mechanic said that the brakes showed wear ( a 4, I believe) but weren't quite ready to be replaced.
Needless to say, this is my 4 th Tahoe and I have always used Chevrolet dealerships in various states for service on my vehicles. This is the first time I have not felt comfortable about the integrity of the service personnel at either of these places. I will NOT be coming back. I am aware I was lied to and the items that should have been performed at this maintenance appt were NOT performed. This could potentially cause major issues, both regarding safety and performance so I am having the maintenance check done at another Chevrolet dealership that has provided great service in the past.
Routine maintenance service at Boyd OBX Chevrolet on my 2024 GMC Sierra. Appt was made by phone with Bob Parente for 11 am and we dropped the truck at 830am. Oil change, filter, tire rotation and NC State inspection were performed. Boyd has a nice texting application that tracks your vehicle as it moves through the service functions and communicates when vehicle is ready. The truck was ready before our initial appointment time. Everything seems good the tech Sean put 38PSI in each tire as requested. Excellent service! Thank you Bob, Sean and Boyd OBX Chevrolet!
We have been dealing with Boyd Chevrolet (previously OBX Chevrolet) for a number of years. Have always found everyone on staff to be courteous and professional. A few years ago we needed the body shop to repair a car that had been in an accident. They were great to work with. And Bob in the service department has always been a big help when we've needed him.
Did a fantastic job fixing my bumper and also went above and beyond dealing with another dealership to make sure my car worked as it should. I’d highly recommend them and this is the 3rd time using them between my husband and myself.
I had a problem with the theft deterrent system in my 2022 Chevy Spark. The warranty had expired 2 days prior to me getting it to the dealership. I was very pleasantly surprised when i picked it up that there would be no charge. Very friendly service department.
I made an appointment and stated my vehicle’s engine was making a high pitched whining sound that and when I would put my vehicle in reverse then backed up it would squeak only when I put it in reverse and backed up. I paid over $800 dollars and I still have the same 2 problems. I have used this place for the last 4-5 years and was going to purchase my next vehicle from here, but that definitely won’t be happening now. Truly sad that I have spent over $5,000.00 and I can’t simply get it fixed correctly. I was told it was the tensioner and they couldn’t find what was causing the squeaking.
Attempted to attach videos of the sounds, but this survey wouldn’t permit it.
Came in for an oil change and tire rotation. In and out in under an hour. Staff was courteous and facility was well kept and comfortable. Will be back for service in the future.
Jason, the service manager is a true gift to Boyds Outer Banks Chevrolet. You will not find a more dedicated, hard-working and honest manager. I can promise you he will do everything in his power to uncover problems no matter how obscure. he person gets involved in the issue as his sole motivation is excellent customer service.
Completely satisfied have been using dealer for several years. Purchased my last truck from OBX 2 years ago. Dealer under new ownership but still friendly and helpful service advisor.
Took my car to Boyd Chevrolet after body damage to my fender and door. They were quick with the repair and very courteous. Jeff & Shane in the body shop and Carson in the mechanic shop were all great at keeping me apprised of the progress. Very happy to have my car back. I would absolutely recommend their service.
I was on vacation and noticed a nail in my tire. Unfortunately, the last shop didn’t place the wheel lock key back in my car. These guys got the locks off and patched the tire and got me back to enjoying my vacation at a very reasonable price.
My rating is ZERO stars. It is unbelievable how the service experience has deteriorated under new ownership. Service suddenly takes weeks, phone calls go unanswered, phone messages go unreturned, loaner cars for repeat customers are nonexistant. Finally after two weeks only half of what I asked for was actually done. There will be no more OBX Chevy in my life.
This place is terrific! I bought my Equinox from a wonderful saleswoman, who was so pleasant and totally knowledgeable, she helped me with everything. I bought an EV and even though I had never owned or driven one, she totally prepared me for my new experience. When she wasn’t available, all the other sales staff would help me gladly. Now, I am getting the same knowledgeable, friendly service from the Service Dept. Highly recommend. Nice. Nice.
Being from out of town, I was extremely pleased that Bob in the service dept was able to squeeze me in with no prior notice and repair my wheel bearing. There is no way I would have made it back home to NY without the repair. Thank you Bob
The team at Boyd’s were very accommodating and kind about our vehicle situation.
While we wish the body work would never have been a necessity, Boyd’s found us the best parts and completed the work as quick as possible… keeping us in the loop the whole time.
Kristen managed the service visit from beginning (with setting the appointment) to end (checkout) and everything in between. She kept me in the loop from start to finish.
I arrived 10 minutes early for my appointment; and was received immediately. This was my first visit, and I was pleased with the overall experience (communication, service, waiting area).
I was there on vacation and I was happy to get in very quickly, my appointment was at 3:00 pm on Tuesday I didn’t hear anything so I called at 11:00 the following day and was told they hadn’t looked at it. Still none communication and I called back around 3:30. Still nothing. I got a call Thursday morning at 8:20 am saying my car was done I can pick it up. My problem is really with the communication and short answers. I feel they were mad at me for calling to check on it…. But I was without a car with grandkids depending on me. They did replace a front wheel bearing but it did not fix the problem I took it in for. There’s something wrong with the speakers and I told them that, and I rode back home with the speakers vibrating on and off the whole way. But, made it home, and I will say I was happy to know my tires were okay and the vibration from the speakers wouldn’t make me have an accident…. Just a but aggravating. Minus one star for communication minus one for not fixing what I told them the problem was.
Fantastic service, relatively quick. The guy even took the time to let me know that my tires were not rotated last time and checked to see if I wanted them done. They are fantastic.
First time using Boyd OBX, entire process was very easy. Staff were all very professional and super friendly. I only had an oil change and inspection done, but will be returning anytime my vehicle needs servicing.
Super friendly people. Only thing I wish were done different would be the 2 plastic covers and seal that were supposed to go under the hood were not put back, but instead left in my passenger seat. Windshield was replaced and not notified, and tint strip originally on windshield was not replaced. My car model that was on the front of my hood was not put back on, but was left in the trunk of my car for us to put on.
I have been buying vehicles from Obx Chevrolet for over 15 years! I absolutely love their great customer service and their continued dedication to meeting and exceeding our needs. Looking forward to many more years of business together. Thank you MariCarmen Cachay, Marc Hellman, the staff, and the service department for always being so accommodating!
Bob in the service dept was awesome! He got my truck in for emergency tire installation so I was able to go out of town with safe wheels. Customer waiting area is one of the nicest I have seen. I had a great work station for my laptop with a real task chair and desk to use. Charging station, outlets, tv, wet bar with hot beverages, cold bottled water, soda machines and a snack machine, both with good options and variety.
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