Staff was really friendly on my truck purchased. Mechanic was more than helpful. He explained everything that they did to the vehicle and all the history they had with the vehicle. I received an excellent price for the truck. They told me if anything was wrong I could bring it back and they would make it right. I would highly recommend anyone buying a vehicle from this company.
I recently had a ton of suspension work done here and they really brought next level service and helped me out during a tough time. Not only did they beat another quote that was offered to me by over $800 dollars, they hooked me up with four new tires and still able to beat the price by over $800. Barbara and the service staff really deserve recognition and praise for their hard work, and punctuality. OH and their work is warrantied! Truly the icing on the cake. I highly highly recommend.
My family and I had an issue with our engine and its oil driving over the mountain roads. They were able to squeeze us in, check out the engine and the oil, and fix our issue within two hours of getting there. The service was fantastic and the person working the front desk was really friendly to my whole family.
Took my 2014 Honda CRV in for what I thought was a timing chain noise and they found out it was a bad drive belt tensioner. very honest shop!!! Even the dealership said I needed a new chain. My CRV is as was the day I bought it. IF YOU WANT AN HONEST SHOP TAKE YOUR CAR TO THEM. THERE THE BEST!!!
On the way to work car started shaking and check engine light was flashing, seemed certain I had a serious misfire going on.
Usual shop did not want to touch it as the spark plugs were known to break on this model and they advised me to go to the dealership.
Closest dealership gets horrific reviews, almost entirely 1-star, and I had a bad feeling about going there so I took the chance on BM Auto at the recommendation of a friend.
They informed me that yes indeed one of the spark plugs was bad and very, very stuck and they would put their best mechanic on it but I should hope for the best (extraction and replacement in the hundreds) and expect the worst (engine disassembly and rebuild or possible replacement in the mid to high thousands).
Nathan spent ALL DAY slowly and carefully working the stuck spark plug out, determined to help me avoid an engine disassembly. After 2/3 of the way out it indeed broke, but he kept at it, carefully using the extractor to work it out while maintaining the integrity of the engine threads.
When I walked in to pick it up they immediately told me how incredibly lucky I had gotten, and Nathan showed me the broken spark plug and informed me it was one of the most difficult to remove of his 25-year career and he was keeping it as a memento.
I am so incredibly grateful for his hard work and dedication to helping me avoid a massive charge and amount of work. If I had gone to the dealership it is almost certain they would have been selling me a new engine or car, and this is only a 2018 with 150k miles on it and plenty of life to go.
While I still love my main shop I have used for years out of simple loyalty, I would highly recommend Black Mountain Automotive, they, and specifically Nathan, SAVED my car and had it back to me for hundreds of dollars in two days.
Do not go here for anything other than tires!!
They misdiagnosed My vehicle cost me twice as much money and time had to pay for a rental and bring my truck to 2 other places. was definitely frustrating and I feel like could’ve been avoided. Maybe it was just my situation but I would definitely use them as a second or third opinion or maybe once you know exactly what’s wrong..
Nice people ro worth with tho for sure.
I was in black mountian volunteering. Car broke down when I arrived. My AAA towed it. I picked this autoshop at random bc they said they could get it looked at that day. They informed me that diagnostics would be $120 but that it was probably transmission. I elected not to do diagnostics and get a quote for a new transmission. I called daily for updates. A WEEK later I finally get the quote for a new transmission over $8,000. Since this was over the value of the car, I elected to scrap it. They told me scrap price would be $350 but he could offer me $500. I informed him that I had an online offer for 2k. He then asked me to not sell it yet bc he thought he could come up a little in price... I don't think he was going 4-5x his initial offer. I told the receptionist that I went ahead and accepted the offer online and they would get it the next day. Her attitude changed from southern sweet to anger. Way more angry than someone who clocks in and out of a job. Something smells fishy with this place. Seems like they are running scams here.
Found my new auto shop! They were recommended by Advance Auto down the street. I walked in, they were busy but extremely efficient and friendly, and then refused payment for taking care of my tire issue. Barbara, at the front desk, was awesome and made me smile - rare in these post-Helene weeks. I'll be back for future services. Thank you guys for everything today ❤️
Barbara, the manager, is amazing, as is the technical staff. Barbara is professional, honest, and truly takes care of her customers. Having dealt with Barbara, primarily, on multiple repairs, we are amazed with her automotive knowledge, let alone her dedication to customers. The technical crew is undoubtedly top notch, as well. Having only primarily dealt with Barbara, we can only “name names” where she is concerned. She is a super star!
Such nice people. One of my tires had a nail in it and they patched it up without even charging me. I had been to them once before for a headlight problem, and I’ll definitely be going to them again if I have any car trouble when I’m in the Black Mountain area.
Highly recommend!!! Go see Barbara at the front desk. Her and her crew will take great care of you! And the 1st place I have been to that has a female mechanic that gives the boys a run for their money! Lol Seriously automotive problems take ur car here. You won't regret it!
Iam pretty sure that I just paid 100 dollars to get my radiator flushed and they didn't do anything except take the hundred bucks I can't tell any difference. It's still doing the same thing. Still looks the same. I'm just $100 broker so that'll be my last trip to Black mountain automotive. That'll be the last dollar they get from me. Absolutely ridiculous that they don't do no better job than that and it's a shame. I've been there several times and never had an issue. Joe my advice. Save yourself some money. Go somewhere else or do it yourself it's really sad that no one wants to do anything except get over on some one elts thay would rather lose bisness than do a good job I hope that thay realize I have 400,000,00 people that read my reviews and 25000 have seen this one already good job hope 100$ was worth it iam so disappointed ☹️
My husband and I are new to Black Mountain and are thrilled to have a local auto shop we can count on. I took my car in for new breaks, and he took his truck for a problem with 4WD that multiple dealership mechanics couldn't figure out before, and it was fixed in a day. BM Automotive has genuine employees and fast and reliable service. They will continue to be our go-to shop!
We were traveling through moving to Wyoming and ended up having car troubles. From when we walked in to all the help we received while we were there… they all made an amazing experience for us! We are very appreciative and grateful for being taken care of being strangers to the area!
Brenda has always taken care of me!! Black Mountain Automotive is the only shop we use. As a female I feel comfortable with them working on my cars and no they aren't going to take advantage of me. Honest people, great service and prices!!
I went in for a state inspection. They very nice and quick. While waiting I saw them help out a Spanish speaking customer. They were patient and really striving to give good service to everyone. Businesses like this are important to have in our community.
The people there are real good people, and they give good service. They hung in there with me. When I was trying to get my truck inspected? And it kept fell in and I would do something to it. And it would feel again then I do something to it and it would fail again. They didn't get mad at me or anything. They just hung in there with me. I got it fixed and I got the inspection. Everything's was good. The girl at the front desk is absolutely beautiful I mean beautiful. Where the ear car needs to work on or not, she's worth going by there.
I can't say enough great things about this shop. Fast, efficient, caring and very well priced! 10/10 they truly go above and beyond to make sure car is safe and reliable. They got me in fast and replaced my air compressor, charged my AC and did my oil change all within a day. Caleb and Barbara are the best! I truly thank you all and will definitely be back with any car needs I have!
I thought my car needed ball bearings replaced. Barbara at the front desk was very helpful, patient, and professional. It turned out that I only needed a new tire and wheel alignment. Their pricing was reasonable and they did a great job in a timely manner, and honest estimates. Highly recommend this place.
The customer service is super amiable. All of the work I've had done on my Dodge minivan has been above board. They are very upfront about labor costs. I highly recommend them for maintenance and repair on your vehicles. They won't sell you anything you don't need, the transparency is very nice.
I had brought my Lexus in to have the motor fixed that controls the hatchback opening and closing and it turns out that they found a switch that was simply off in the glove compartment so did not charge me for the motor repair and then while they were there I had forgotten to mention to them I had smelled some antifreeze and they told me about it and found it needed a water pump and they very economically put that in for me. Very ethical good quality work. Highly recommended
Great service and communication. Very fair pricing and have always called to have additional work approved. More than accommodating with my schedule as car repairs are rarely ever planned for. Highly recommend for anything from brakes and oil changes to more severe repairs. Thank you for your services and great communication!
The mechanic on schedule took care of my Son's car. I needed a piece added to my Son's car's battery....it took 8 minutes. Exactly - 8 minutes to get the car fixed. I would sincerely recommend this facility to anyone who wants professional and very PROMPT service. AND the ladies? And the Ladies at the front counter were friendly and engaging. Again would recommend this automotive repair shop to anyone. TWO thumbs up!
Seriously impressed! My husbands truck completely broke down pulling out of our driveway this morning. The gears stopped working. I called BMA, told them what happened, and he said he could look at it the same day. Which was amazing because I did NOT want to go all weekend without a car, also not even knowing how much it was going to be to have it fixed. He set up a wrecker service to come get it for me. The wrecker was here within 30 minutes. Within 2 hours he called to tell me it was the smallest of problems and it was ready to be picked up! I had him actually fix a window issue while it was already there. They had the part on hand, and it was ready a couple hours later. Ashley who runs the front is so kind and efficient. It is VERY hard to find trustworthy spots in the automotive industry. Very. I feel blessed to have utilized their services for the first time today! Please don’t hesitate to do the same.
Thanks!
Amy
Friendly but seriously inexperienced. Don’t go here to buy tires or have them balanced! Three times to balance new tires they installed and get on the interstate at 70mph bouncing significantly! They claimed that is just the way all terrain tires perform....so not true! Today the manager/owner refused to do anything to address it because he already balanced them for free several times and he makes no money on tires....so tough luck! He also claimed he had a great attorney, if we chose to sue him! We went down the street to WNC Tires where they bought our tires from to see what they could do. They went to balance them and showed us how the tires were wrongly balanced by being over weighted to bring it to zero! Cost us $40 to resolve that I plan on billing Black Mountain Automotive and possibly meeting their attorney. Save yourself the aggravation and go directly to WNC Tires! I wouldn’t trust Black Mountain Automotive with any work on my vehicle.....lack of integrity! I’ve noticed they usually trash any bad reviews and discount them so we’ll see how they choose to be big enough to admit a mistake and apologize with $40. Barbara Halprin
Great service. Good staff and prices are reasonable. I'm glad I found them. They have done new tires, brake job, and other maintenance for me. My husband was a mechanic but is no longer able to work on cars. We are thankful to have Black Mountain Automotive.
I had a slow leak on one of my tires and went in to get a patch repair mid afternoon. It was a busy day. I think I waited maybe 30 minutes and when they finished they told me I did not owe anything. They did the job for free! The staff was very friendly and helpful. Thanks again! I will be back for my next oil change. : )
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