What clients say about Land Rover New Rochelle in New Rochelle (NY)
标题（Title）：
Repeated Warranty Issues and Unprofessional Service
正文（Review）：
I purchased a 2023 Land Rover Range Rover Sport from Range Rover New Rochelle. Since purchase, the vehicle has repeatedly displayed low engine coolant warnings. Despite taking the vehicle to the dealership 6–7 times under warranty, the underlying issue has never been resolved.
In one visit, the dealership simply gave me a bottle of coolant and told me to add it myself instead of diagnosing or repairing the defect. Because the problem continued, I have had to refill coolant at independent repair shops 7–8 times at my own expense.
Additionally, on March 26, 2024, I paid approximately $1,000 for a spare key for another Land Rover vehicle. The dealership confirmed the payment in their system and reviewed security footage, yet nearly two years later, I still have not received the key, and they refuse to issue a refund.
Overall, I cannot recommend this dealership due to persistent vehicle defects, refusal of warranty service, and unprofessional handling of customer issues. I hope this review helps other customers make informed decisions.
（Stars）：
⭐️ (1 star) – Reflecting serious unresolved issues and poor service
I am writing to formally express my disappointment regarding several unresolved issues following my purchase of a brand-new Range Rover P550e at the end of September 2025.
At the time of the sale in September 2025, I was clearly informed that I would receive $1,300 back directly from Land Rover within a couple of weeks after delivery. Shortly after the sale, I was told there was a system shutdown at Range Rover, which could cause delays. I was understanding and accepted that explanation. However, it is now almost February, and despite multiple follow-ups since September 2025, I have received no update, no resolution, and no communication regarding this reimbursement.
I have texted my salesperson, Julis, multiple times over the past several months. Unfortunately, he has been completely unresponsive. Prior to the sale, he replied promptly to every message. The complete lack of communication after the sale feels extremely unprofessional and unacceptable.
Additionally, I am very disappointed with the tire and rim protection package that I purchased. In standard practice—and based on my prior experience with a similar protection package purchased for my Porsche at Gold Coast Porsche—tire and rim damage are covered together. When I recently experienced a scratch on my rim, I was informed that the package I purchased only covers the tire, not the rim. This was not clearly disclosed at the time of signing, despite me specifically referencing my prior Porsche coverage during the finance discussion.
Another serious concern is that my monthly payment terms were changed at signing. After my credit was run, I was quoted one rate and payment. However, at the time of signing in September 2025, the payment structure was altered. To accommodate the change, the mileage allowance was reduced, despite me clearly stating that I required a higher mileage option. This change was not aligned with what was originally discussed or agreed upon.
Looking back, these last-minute changes and inconsistencies should have been a clear red flag. At that point, I should have walked away, as it became evident that something was not right with how the deal was being handled.
At this point, I am requesting:
1. Immediate clarification and resolution regarding the $1,300 reimbursement.
2. A written explanation of why the tire and rim protection sold to me does not include rim coverage, despite how it was presented during the sale.
3. A response regarding the lack of communication from my assigned salesperson.
I purchased a luxury vehicle with the expectation of professional service, transparency, and integrity. Unfortunately, my post-sale experience has not reflected the standards associated with the Land Rover brand.
I look forward to your prompt response and a fair resolution.
My 2015 was serviced at this dealership and result were great. service advisor omar taveras and manager edgar were respectful and professional they gave me updates and information as the car was being serviced advised of any recommended service needed for the car and i recommend this dealership for services on your land rovers
I contacted AutoNation to sell my car and worked with a Ivan Mena. I was a little weary about selling my car and the strong offered they provided compared to others, but I decided to make the 40 minutes drive over since he was so thorough and professional on the phone. When I arrived, he was as expected and they did not play any games on my offer. They were very fair and it was a painless sale. Thank you very much and I will contact you again first whenever I’m looking to sell a car.
I highly recommend Ivan and Land Rover of New Rochelle .
I brought my 2008 Range Rover Sport here to have my Front/Rear Sway Bars Bled and Calibrated. This is done together at once and customers and not be charged double or separately for the Front/Rear. Each time I brought my car I was told that I needed a new part. I then got the required part and retuned just to be told I needed another part. It is clear that the technicians are inexperienced, janky and don’t know what they are doing. I think it’s wrong and unethical to charge someone to honestly say what the issue is with a car, that one could’ve found out for no cost at all. I spent thousands of dollars buying parts that I may not ever needed, just to be told they can’t solve my problem. This is outrageous that the actual dealer, who makes the car can’t fix a common problem associated with the vehicle you produce. I highly recommend not buying any Land Rovers, instead buy a reliable car that 20 years down the road the manufacturer still serves. Most Land Rover dealers including this one lack integrity and moral ethics. They charge you based on what they think they can squeeze out of you. And tell you what they think you want to hear, no integrity, no morals.
My experience was great, which is what I expected when buying a luxury vehicle. However, they went above and beyond. The entire transaction took two days, and their pricing model was excellent. The financing process was amazing, and the follow-up was outstanding. I am very happy that I chose to deal with them compared to anyone else.
I bought a car here a few years back I promised me one thing on the phone and then try to switch things when I got there. I went through with the sale. Now I’m having issues with the car and I’ve been calling them for two weeks trying to speak to someone about the warranty a single parrot now with no car and a town with no public transportation and I can’t get my autistic son to his therapies. I called them 6-7 times. And no one in the finance department could find time to call me back and answer my questions, even though I keep leaving messages. They tell me I need to speak to her this woman in finance and whenever they transfer me the voicemail is a guy so I don’t even know if it’s going to the right one. I called back to ask and they’re telling me that’s the right one but still I get no call back.
Five star service all the way. From the moment we walked through the door till we drove off the lot with a new car! Steve Goldsmith was a pleasure to work with. Knowledgeable low pressure sales, this is the way it should be done. He was able to get me the car I wanted during JLR data breach madness. I would recommend Land Rover New Rochelle to anyone in the market.
Robert O’Melia was very professional and understood my needs for my Defender 90. He and his team did a remarkable good job in getting the service done in a timely manner mater.
Thank you
Mike Haeser
Every aspect of the purchase, from my initial inquiry to my driving the car out of the dealership was very rewarding. Staff, from the Sales Manager, Sales Representative to the Business Manager was outstanding! I highly recommend others in the market for a vehicle check out Land Rover New Rochelle !
I absolutely love taking my Range Rover to this location. The manager Edgar as well as all of the service providers and staff are so amazing. Everyone was extremely helpful as well as very friendly. They made me very comfortable and answered any questions I had. Everyone was very respectful and highly professional. I highly recommend taking your car here if you want the best experience!
Outstanding dealership—truly transparent from start to finish. Claudio & Jill were excellent throughout the entire buying process, providing transparent pricing and honest guidance. They were friendly, patient, and incredibly supportive every step of the way. Typically buying a luxury automobile can be a bit stressful, but working with this team makes me want to buy another one ;) Best car-buying experience in NY — very highly recommend, trust me!!
Had my car serviced today. Edgar the service manager is nothing but polite and point on to make sure my car was fixed AND determined to have my car wash. Very customer friendly. Service writer Diago not but pleasant and made sure to show where the lounge is . And where coffee and water is. Totally a pleasant experience.
Had multiple issues with my car and came in and was immediately greeted by Omar who was not only beyond respectful he was helpful and truly cared about the issues I was facing with my car. I came in to pick up my car after the repairs were done and Omar and his manager Edgar took the time to personally clean my car for me as they stated “it needed it.” I’ve had a couple issues at this location and with other people there but this review is more directed to these two individuals that truly went above and beyond for me and my car.
I can't say enough about Edgar and Diego at Land Rover New Rochelle. They instantly made me feel that I was in good hands, and that my issue would be handled quickly and reasonably. They were absolutely right. The level of professionalism, knowledge and service provided were stellar, and from now on I'm only going to frequent this dealership.
Dealership serviced my car and service advisor and manager Omar Taveras and manager Edgar were attentive helpful and courteous. They made sure my concerns were addressed and my car was service on a timely manner and gave me updates as they serviced the car do recommend this service department
I have been with Range Rover less than a year now, and what an experience it is. It is truly not just a Car. It is an Experience. Every morning I get into my car, I appreciate and enjoy it and I’m greeted with good morning!
Now let me talk about the amazing Service. From the minute you walk into Land Rover, You are treated like royalty. I always tell my kids. “successful people are responders“. My texts are answered. My emails are answered. I show up. I am asked the issue and I am given a plan. I am asked to weigh in on a plan. I show up to smiles and A plus customer service. I leave smiling. While I am there, I am greeted by every single employee and treated to Coffee and a comfortable waiting area. I am offered transport. And I leave after my car is washed.
Need i say more?
I would like to personally thank Robert O’melia, Edgar Buenconsejo, Crystal Goodman, Julius, Silax and apologize that I do not know everyone’s names because all truly deserve five stars plus.
Thank you for making my car not just a car but an experience I enjoy every day.
Gd bless you all.
this is an addendum to my prior review.
rob omelia made sure i was accommodated for service appt, took care of a broken part same day, allowed me space to do my work and a private office. thank you soooo much!
to reiterate, this a first class operation ! everyone you meet from the minute you walk in until you leave, is lovely warm and welcoming! thank you all!!!
I don’t often wrote reviews but I just wanted to share my positive experience with Land Rover in New Rochelle. Edgar, the Servcie director and his entire staff were professional, kind and thoughtful. They took my vehicle in on extremely short notice while providing me with a substitute vehicle to get me around the area. They reviewed and repaired the car within a day. And they washed it. Superb service. Thanks to Edgar and his team.
One of the highlights of buying one of these wonderful machines is being able to be treated like a family member at Land Rover New Rochelle by Edgar for almost a decade. I only praise the best and this man is hands down the definition of great customer service thru and thru. I highly recommend to purchase your car/truck from any of the Land Rover dealers he heads the service department at.
I bought a CPO Defender last Month, and it was an overall great experience. Julius was great right from the moment I called. I had been looking at a Defender from a different LR location and he worked with me to get me down to the price I was looking for. He was there for any questions I had well beyond my purchase.
I had an issue with a small piece of trim, and Claudio helped me get it sorted out. He ordered the piece, and kept me in the loop along the entire process up until delivery since I live over 2 hours away. He reached out to keep me updated through the entire process.
The hard work and excellent customer service of the two mentioned above will definitely send me back to LR New Rochelle when I am ready for a new vehicle.
Really recommend Ivan as salesperson if anyone is in the market for a new car! he was on the ball keeping contact with me as i vacillated on a new purchase. He sent vehicle info and found me the right size for my comfort level! Rafael offered me a more than fair price for my used car as trade-in as well! Visit this dealership and definitely scope their services!
Best car dealership around! Attentive employees, knowledgeable service professionals and our salesman, Steve G. Has been our go to guy for many years now. Honest, reliable and super personable, he has brought us back to this dealership every time. Cannot say enough good things about Land Rover New Rochelle.
I rarely write reviews, but I felt compelled to share my outstanding experience with Land Rover, particularly thanks to Claudio and his incredible team.
From the moment I arrived, Claudio greeted me with professionalism, kindness, and a genuine willingness to help. He immediately put me at ease and took the time to fully understand the issue I was having with my vehicle. What truly stood out was how quickly and efficiently the entire team worked to get my car serviced. What I expected to be a drawn-out and stressful process turned out to be seamless and surprisingly quick.
Claudio communicated every step clearly, kept me updated with realistic timelines, and made sure I felt informed and supported the entire time. There were no surprises—just honest, top-tier customer service and a clear commitment to getting things done right the first time.
I can’t thank Claudio and his team enough. It's rare these days to find service departments that treat you like more than just a number. They went above and beyond, and it didn’t go unnoticed.
Highly recommend this location to any Land Rover owner looking for excellent, reliable service. I’ll definitely be coming back for any future needs!
Brought my car in for maintenance and the service was awesome! The team was super friendly, explained what needed to be done, and got everything taken care of quickly. Car feels great now and I’ll definitely be coming back here for future service. My service agent was Robert and he was amazing and helped me throughout the whole service experience — couldn’t be happier. 😊
I had a fantastic experience working with Steve at Land Rover New Rochelle while buying used RR. He quickly understood exactly what type of car I was looking for and, after a light calibration, presented an option that not only fit but actually exceeded my expectations.
What really stood out was Steve’s attitude not just during the sale, but also afterwards.
I highly recommend both this dealership and Steve.
⭐️⭐️⭐️⭐️⭐️
Exceptional Experience with Steve G. at Land Rover New Rochelle
After months of researching vehicles—Land Rovers and their competitors—I finally found exactly what I was looking for in the Defender 130 X-Dynamic SE. What truly sealed the deal, though, was Steve G. at the New Rochelle Land Rover dealership.
As a small business owner, I deeply value professionalism, persistence, and follow-through—and Steve delivered on all fronts. He was consistently responsive, patient, and insightful throughout the entire process. I test drove the car more than five times, and not once did he pressure me. He took every call, answered every question, and always treated me with respect.
When it came time to finalize the deal, we were on the 10-yard line, and it was Steve's strong relationship with the dealership manager that pushed us into the end zone. He made it happen. I now have a car I absolutely love and an experience I’ll never forget.
Steve wasn’t just a salesperson—he became a trusted advisor and a friend. Thank you, Steve, and thank you to the entire team at Land Rover New Rochelle for making this an outstanding buying experience.
Called on the phone and spoke with Alex. He immediately verified if a unique 2025 Defender 130 was available. 15 minutes later we had a deal on paper and the purchase process was rolling! Vehicle was purchased outright so I can’t speak for finance experience, however everyone seemed to be super responsive and low pressure. Couldn’t have been more easy of a transaction even though this was an out-of-state purchase. Massachusetts Land Rover dealerships have been a disappointment - I will be sending any friends or colleagues to New Rochelle! Thanks again.
Just want to say that Land Rover New Rochelle has provided a professional and impeccable service to my Land Rover Range Rover Sport! I would definitely recommend this dealership to everybody! Crystal (Advisor) make sure you’re well taken care of. And I approve this message 👍🏽!
Just bought a 23 Range Rover SV LWB from this dealer. Julius is my sales boy and the manager Alex showed me an immaculate purchase experience. Everything is smooth during the purchase process and all done in one day once payment cleared. We love the SV as a family car. I will definitely buy future new SV from them again!
Wow where to begin! I purchased the car OF MY DREAMS from this dealership. Truly. I can't say enough good things about the sales team and the Eric/Eriks I worked with. '
I was considering buying a super nice white C300 coupe from a used car lot but I had a really BAD gut feeling about them. I was super nervous about buying the car and then running into issues when I drove it off the lot. The reason I ended up buying at Land Rover New Rochelle was because Erik assured me that they would take good care of me and protect me if anything were to happen when I took it off the lot.
This dealership has multiple steps of protection in place so that you don't end up getting screwed. I was reading DOZENS of awful reviews about the used car lots that I was considering buying from and I was scared of making a bad purchase.
I purchased confidently with Erik and the team and Land Rover New Rochelle and had no anxiety going into the purchase. I took the car off the lot and it drove like an absolute dream from day 1. It is hard to find C300 Coupe's and this is an absolute beauty. With only 25,000 miles on it I got a GREAT deal and they don't have any hidden fees or add on scams.
I can't recommend them enough. You won't regret buying from them! Thank you Erik, Francis and everyone who helped me out.
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