What clients say about Safeway Collision in New Rochelle (NY)
Very bad experience. Our car was towed from the garage, and we were told the company works 24/7. From the police they told us that the price is $140, but then without reason we ware charges $240 ... However, when we went to pick our car up, nobody was there, and we had to wait a long time for someone to arrive.
When we explained that we could not wait much longer, the person started cursing at us, which was completely unprofessional. He then called the police, and two officers came, making us feel like criminals for simply trying to retrieve our own car after paying $240.
This was extremely stressful and disrespectful. I would not recommend this towing company.
If I could give them 100000/5 stars I would. Everyone was so nice from the moment I came until my car was completely finished. Tony and Dylan were great communicators and they made a bad situation feel simple and straightforward. My car was rear ended while parked; the trunk was lifted and the back was dented and scratched, but now the back and trunk look brand new. I could not be happier with the work they did. I would recommend anyone and everyone to come here. Thank you for such a wonderful experience!
I recently had my car repaired at Safeway Collision after an accident, and I could not be happier with the experience. As a GEICO repair shop, they handled everything seamlessly. They replaced my trunk lid perfectly — it honestly could not have been done better. The staff was incredibly friendly and professional throughout the entire process. When I got my car back, it was spotless, inside and out. I highly recommend Safeway Collision to anyone looking for top-notch auto body work!
Dylan and Toni were beyond helpful, professional, made the process seamless. They communicated with my from start to finish and honestly when dealing with post car accident details, it’s stressful and exhausting and I appreciate them all the more for their attitudes. The guys working here in the shop know what they’re doing. As I left, they all made sure I was happy and my car was in best shape. Thank you!
Would recommend this shop to anyone looking for autobody and detail work. Quick and responsive communication, my car was finished in the planned amount of time with no delay. 100% recommend, will be using again.
I had an amazing experience at Safeway Collision thanks to Toniann and Christian! Toniann was incredibly empathetic and helpful, guiding me through the entire process with such care that it gave me peace of mind and confidence that everything would go smoothly. Christian was equally supportive and professional, making sure everything was handled efficiently. It’s rare to find a team so dedicated to excellent customer service. Thank you both for making a stressful situation so much easier!
Highly recommend, came into the auto body to get my bumper repaired. The Owner, Glenn was very nice and extremely efficient in getting my car back to me in a timely fashion, the process was a breeze!
Great shop. Great job on the repairs – truly went above and beyond. Dylan was awesome every step of the way – communicative, professional, and friendly. I’ve needed to use other shops in the past, and it’s been a mixed bag, but this is one I will absolutely go back to if I need it!
If I could give this place 0 stars, I would. I arrived at 11:30 PM to get my car towed and released from their yard. It’s now 4:45AM, and I’m still waiting at a lot for my car to be brought to me—despite the destination being less than 6 miles away and only a 15-minute drive. I will never use or recommend Safeways Towing. If you need a tow, I highly suggest going elsewhere unless you want to pay $250+ and waste over 5 hours of your time.
I’ve had a car towed by them because it was disabled, and I’ve had a car in impounded and they were the service used by local PD. Awesome team in good times and hard times
I've needed bodywork a few times in the past twenty years, and I've been using Safeway ever since a New Rochelle cop recommended them to me after someone backed into my car in a parking lot. I've always been treated well at Safeway. Their prices are fair and they are a pleasure to deal with. This time, I dealt with Dylan, who is knowledgeable and really easy to work with. He was very calming and validating, walking me through the insurance process, and always had a smile on his face. I left my car with him while I went away on vacation, and I trusted him and his crew completely to get the job done. And they did, competently and thoroughly. All of these factors make a situation like needing bodywork much more palatable. I highly recommend Safeway.
Great work repairing my car! Very responsive to my questions and concerns —- above and beyond what I would expect. If I ever need a body shop again, Safeway is where I would go.
Toni was very sweet and understanding and tried her best to get me my car back in time. I loved her, shes the nicest person I’ve ever met. As for Dylan he did an amazing job on my car!! - Diana
Just got my Nissan Altima back. They picked us up, handled the paperwork, the rental,and did a great job. Answered all my questions and friendly service as well. The bumper is flawless now. I recommend them.
Safeway was excellent in every way. They dealt directly with my insurance, kept me updated on the progress and did an excellent job with the repair. Dylan was my contact person. I highly recommend them.
Excellent customer service, communication. Cannot reccomend highly enough. Dylan Davies was our contact person and he always kept me informed in regard to progress of repairs. You can't go wrong with Safeway Collision.
They were great , they made the whole process simple and effortlessly from start to finish! and were extremely courteous and informative with my questions . They gave me a reasonable estimate and time frame for the job, they posted the photos of the work in progress on our geico account.
They did a good job with our car!
Daniel
Professional, helpful with any questions , and amazing work! I would def use them again if needed. Enjoyed my experience. Staff was friendly and knowledgeable. Thank you Safeway!
Everything about my experience was excellent. Everything was done on schedule like I was told. The personnel were polite, professional, pleasant. I can’t say enough good things about them.
Wow! Just picked up my car today! What can I say. My car looks brand new, smells amazing. The receptionist is super nice and they were all amazing!!!! Def will be coming back whenever my car needs anything! This is my new car repair spot!
With the stress I had from my car accident I want to thank Safeway collision for being quick and efficient in my car repair needs. They kept constant contact and gave me updates throughout the time they were servicing my vehicle. I received my car a couple of days ago and the work that was done came out spotless. Thank you so much for your services.
Website
