The same guy who answers the phone is the same guy diagnosing the car. He’s not even a mechanic. All they did was lift my car, look around, talk amongst themselves, and lowered it. It took 10 mins and the phone guy quoted me thousands of dollars of repairs to fix the issue I had. I asked him how they knew these issues without touching the car and he said it’s a very common issue. Massive red flag ?. I ended up doing the work myself and the issue wasn’t anything the guy said it was! The guys strategy to fixing things is loading up the parts cannon looking for a pay day and not actually finding the issue first. Also they wanted to charge me more money for parts because they use “OEM”. That’s fine but when I asked to see the OEM part numbers listed on the quote he said he can’t do that. This place might be good for simple fixes but for anything that takes a professional to accurately diagnose, I’d go somewhere else. Any mechanic that can conjure the solution on your car, without touching it, is a red flag ?
The little sato replaced my struts with cheapest, badly struts assemble, the replacement didn’t perform shots absorbing at all. Tens bucks of the strut was charged 400. This is very terrible experience, they lied to customers, overcharged, wasted your time, made you mad. The little sato doesn’t have any knowledge of auto repair. Don’t waste your money with them!!!
Absolutely most honest, professional, and courteous as it gets. Shigeo is cut above the rest and I'll never go anywhere else ever again! Sato Auto Repair!
These are the only folks that touch my Japanese cars. Super service and well priced. Shigeo know his cars inside and out and has been a pleasure to deal with
Authentic Japanese auto shop that knows Hondas. Very reasonably priced, not pushy, and not scammy. Seemingly an unassuming rare gem here in Westchester. Will use again.
My car is now running smoothly, and I feel confident in the quality of the work done. Segayu is always a pleasure to work with. I’ll definitely be returning for future maintenance and would recommend them to anyone looking for a trustworthy and reliable mechanic.
Brought my 2019 Honda H-RV for a 90k mile service. Got a few quotes from other shops and the local Honda dealership. SATO beat em by a few hundred. Same day turn around. Staff was friendly. Office is a little tight so maybe wait outside if you see someone else at the desk. Didn't seem like too much to do around thats walkable but with the money saved uber/Lyft was more than doable
I recommend Sato to everyone I know who has car problems. There's a reason that they are always busy, they do good work and are fairly priced. In a country where everyone is trying to get the every cent they can out of you Sato can pride themselves on their integrity and don't try to take advantage of people. I've taken my mom's car (2005 Scion XB) here and they've kept that thing running after 2 car crashes. Amazing work, their mechanics are good and they are a bright spot in the Westchester community. Not to mention their front desk guy Geo, he's smart and has great memory. Very knowledgeable and personable, thats my guy.
Shoutouts to Geo!
-Dillon
Super friendly and quick service for a tire repair due to road debris traveling into town last night. I always try to support local small business and these guys are the reason!
Fantastic!
Sato is what your vehicle needs. Took a little longer than elsewhere but they did everything right and were extremely thorough. USed the perfect most value combo of OEM and aftermarket parts and worth every penny for my 2011 Honda CRV with 186K miles. Family run biz where the father takes your car for a diagnostic ride and checks everything then the son works up an estimate and organizes the parts. So happy I got it my repairs done correctly here and I consider all previous garages money wasted. right here it for an extended ride.
Have always had a great experience here. I never felt like they’re ripping me off, if anything they’ve told me to hold off on things because they weren’t urgent.
I am selective about who/what I review and just realized I never wrote one for Sato Auto Repair. I've had many cars and used to take them to the dealers for service, especially since the dealers wash your car (admittedly a poor reason.) However, since I found Sato's Auto Repair, I take my cars to Mr. Sato. This is the most competent, reasonably priced, good service, honest car repair shop I've ever found and I trust them 100%. It's a little hard to find on Route 9A and very easy to miss, but once you know where it's located, it's easy. I highly recommend Sato's.
Mr. Sato is so patient, transparent, and helpful. Having a conversation with him, he takes the time to explain, give recommendations, but never upsells or pressures you. Most important, the work his team has done on my 2009 Honda, including most recently replacing the starter and water pump has been perfect. Highly recommend.
Got a P0300 engine light problem with my 2013 Subaru WRX. Tried different mechanics but they were unable to resolve the problem. I took my car to SATO auto repair, I was ready that my car will stay there for few days since its difficult to resolve. Shigeo explained it clearly that my case is unsual and what needs to be done. Price is reasonable. Finally there were able to resolve my engine problem and i was able to renew my yearly NY car inspection
My advise if you feel your car needs a lot of work. Give them a call ahead of time/set an appointment, and be patient. They will resolve the your car issue.
Sato Auto Repair has earned us as customers for life. They worked on both of our Subarus. The family and their crew are hard working, transparent, honest, educating, accommodating, professional, knowledgeable, and friendly. I am so pleased with their service and I have never said that about any auto repair shop.
Shigeya and his team are the nicest bunch of guys I've ever encountered when having my car fixed. They do great work, they do it quickly, and their prices are totally reasonable. No b.s. or double talk about needing repairs to things that actually don't need repairing. They just do their work well with the highest integrity. Recommended!
5 stars for Sato Auto repair! I came in with an issue with my car heater on my old Camry, and Mr. Sato was so knowledgeable and helpful with accurately diagnosing the issue with my car as a clogged heater core. Very honest and great work; I will happily come again for any further work on my car!
Cannot say enough about these gentlemen at this shop. My daughter recently moved to the area and was in need of a good mechanic shop to service maintenance her vehicle, and she raves about how wonderful, kind, and informative these folks are. So glad she found a reliable, dependable, and honest auto-mechanic shop that can help her with her car service needs. Hats off to you and your team Mr. Sato.
This is a family business and the father and son tandem including their excellent mechanics are hard working, reliable, and most of all, honest and advises me if it’s needed to be change immediately or not or if it’s safe to drive or not. Sato-san treats people genuinely and has reasonable service charge. My family has been with this auto service for more than 12 years already and more years to come as long as they are open.
I’ve used Sato a few times for my Volkswagen and now my Volvo. They do some really good work there. They specialize in Japanese cars but will work on most makes. Labor rates are very reasonable and they use quality parts. If you make an appointment you can probably get your car back at the end of the day for most repairs. They’re very honest and won’t sell you anything you don’t need. I highly recommend going there for any repair and they’ll get it done right.
Absolutely fantastic - these guys are so kind, honest, quick and fairly priced. Picked up my vehicle from them after an extremely quick turnaround, and was impressed by their professionalism and communication - willing to explain every bit of the repair and what to expect. Will definitely be bringing my vehicle back here!
Sato is the best and most honest mechanic I have ever taken car to. My Acura MDX sat idle for a couple years and I needed to put it back on the road. First I took it to an Curry Acura for diagnostic and state inspection and I was given a list of what was wrong with my car and quoted $9,000 to fix it.
I decided to look for another mechanic and found Sato on the internet. After reading the reviews, I decided to take my car there. I do not regret my decision.
They checked my car and found nothing wrong with it. All I needed was oil, filter and wiper change. They did all the work and the state inspection for a couple hundred dollars, while Curry Acura quoted me $9,000.
DO NOT TAKE YOUR CAR ANYWHERE ELSE BUT SATO. THEY ARE THE MOST HONEST MECHANICS I HAVE EVER ENCOUNTERED.
.
These mechanics are very professional and kind. They jacked my Jeep up, looked into the grinding issue, politely walked me through the issues. When they were done they told me I needed a new bearing on my rear left wheel and my wheel alignments we're way off. The gave me the price of their service and told me that if I go with them they can order the part. They then told me that I may still have a warranty or an extended warranty on the vehicle and that the manufacturer may cover the fix. turns out I did!
The guys at SATO are the best!! They truly know the inner workings of all Japanese cars. I wouldn't hesitate to recommend them. Their prices are fair, and they are efficient and reliable. Great experience all around!
I have been going to Sato Auto for 14 years. He is the most honest and trustworthy auto mechanic I have ever gone to. His prices are fair and the work is top notch. Also he has lnteresting books in his waiting room that he is some times willing to lend. But you must return them.
Website
