Brendan's Auto Body in
Elmsford (NY)

Had them take care of some dents and dings before returning my lease. Did great work at a fair price. Car looked good as new.

My wife scratched up her BMW twice this year, and both times Brendan’s Auto Body took care of us. The car came back looking even better than when it left the dealer, SERIOUSLY! it’s never looked so good. My wife was so happy. ? & The service was much quicker than I expected. We wouldn’t take our car anywhere else! This body shop has us for life. We got 2 new side doors, 2 new rims & to save me money he fixed the front and back bumper like it came from the factory ? Thank you Brendan’s Auto Body!

I want to thank Brandon towing for saving my car today, I had a flat on parkway. Thank you for Jorge as well. He was kind and helpful. Especially having my toddler with me. I appreciate your services. THANK YOU!!!!

Unfortunately, I have to amend a previous good review due to a second and much less pleasant experience with Brendan's. I brought my car to Brendan's after having had a good experience in the past. However, this time there were two huge issues. First, they kept my car for almost a month and continued to push out the ready date. Whenever I called for a status update I would either be ignored, left on a lengthy hold or told someone would call me back - which no one ever did. When my car was finally ready, I was told that I owed $1100 over my deductible for a repair that my insurance was disputing and told that I would not be able to leave the premises with my vehicle unless I paid the money, even though the dispute was between my insurance and Brendan's. Brendan's should have reached out to the insurance company themselves prior to doing this costly repair if they had anticipated this issue. My insurance is now refusing to pay and I am out $1100. The car looks good but this is really the bare minimum that I would expect given the time it took to repair and the additional and unanticipated cost.

Brendan has been our go-to shop for a very long time. Their workmanship and attention to detail is unmatched. I recommend Brendan Auto Body without hesitation regardless of the job.

Needed my car towed after an accident. The tow operators were very considerate and thoughtful of my situation. Arrival and service was very quick, and payment was straightforward and concise!

Exceptional service - fast, reliable, and friendly! I was in a tough spot when my engine started misfiring while I was in town for an event, and only was there for 2 days before I had to drive home. The team was amazing. They let me drop off my car 5 minutes before closing and had it fully repaired in time for when I needed to leave, with 0 added inconvenience to what could have been a difficult situation. Brendan was especially helpful, and after the repair he spent more than 10 minutes with me walking through the issue, explaining what they did, and even giving me some useful tips for future maintenance. I also really appreciated that when you call, you get a real person on the line right away, compared to most other services where you’re on an endless robot phone tree before you reach someone. Highly recommend this shop to anyone!!! I’d give this place 6 stars if I could for the honest, quick, and reliable service they gave me at a time when I really needed it.

I am so grateful to the whole team at Brendan’s Auto Body! I had a small accident in December and they were the only shop with the expertise to find and repair the real problem! I was lucky enough to have Brendan take the time out of his busy day and go for a drive with me so I could point out the sound that began after the accident. They also fought for insurance to cover this problem. I am super grateful, my Lincoln drives like a dream again! You’ve won a new customer. I will tell everyone I know about the excellent care I experienced with Brendan’s Auto Body!

He is so nice .honest.and fast .I have 2 daughters that can't be without a. Car with there busy schedules and Brendon always knows what's wrong and fixes it fast.and very very affordable there should be more like him but I haven't found anyone that's as great as him! Thanks for always having our backs! I really appreciate all you do!

This place was an absolute nightmare. They charged me $1,400 for towing my car less than a mile, and then slapped on ridiculous fees like a “admin fee” or "securing fee" and a "towing fee," which basically are the same thing, like what are you securing and why does it need to have a different fee? And here’s the kicker—they charged me $285 for debris removal, but it wasn’t even for my car! It was for the other car involved in the car accident I had. The Spanish lady said “who cares? He still picked it up” How does that even make sense? It’s clear they have some kind of deal with the police, so you’re stuck going to them whether you want to or not. They totally take advantage of people when they’re already stressed and vulnerable. When I tried to ask about the crazy charges, they just brushed me off and made me feel humiliated in front of everyone. And the owner? Don’t even get me started—he was even ruder than the staff. You’d think the person running the place would try to be professional, but nope, just more attitude. This shop is all about scamming people and taking advantage of bad situations. I wouldn’t recommend them to anyone. If you can, avoid this place like the plague.

Here’s the final version of your story with all the corrections: --- The Worst Towing Experience of My Life This was the worst towing experience I’ve ever had. My car broke down on the highway, and for just 10 minutes of towing, they charged me a ridiculous $450. What’s worse, they didn’t tell me the price upfront. They said they would contact me later, but no one ever called back. The staff was rude, disrespectful, and showed no respect for their customers. I would never recommend doing business with this company. They take advantage of their customers' problems and exploit people in desperate situations. Avoid this company at all costs. They only care about making money off others' misfortune and have no respect for their clients.

Recently, I had my car repaired at Brandan's Auto Body in Elmsford after a mild car accident, and I couldn't be more pleased with the experience! The accident left my front bumper and fender slightly damaged, so I was worried about how the repairs would turn out. The staff was incredibly friendly, professional, and attentive when I walked in. They took the time to thoroughly explain the repair process, assess the damage, and give me a fair estimate. The quality of their work is outstanding—my car looks as good as new! Not only did they fix the damage flawlessly, but they also matched the paint perfectly, which was one of my biggest concerns. They even completed the job a day early, which was a pleasant surprise and a huge relief. Their attention to detail and commitment to customer satisfaction set them apart from other shops I've been to. I appreciated how they handled everything with such care, ensuring I felt confident and informed throughout the repair process. I highly recommend Brandan's Auto Body to anyone needing quality auto repair services. Their exceptional service, skilled technicians, and fair pricing make them the best choice in the area. I will definitely be returning for any future needs!

On Thursday morning, I called Brendan’s Auto Body after a few other mechanic shops told me they wouldn’t be able to change my rear brakes and rotors until the following Monday. I was told to bring my car in the very next morning and they were able to get the work done within the same day. I am very pleased and will 100% continue to come here.

I live in Virginia and needed to travel to New York for a family emergency. I got into my car a couple days before going up, and my car’s transmission was completely shot. I went to a local auto-body place and they gave me an insane price to replace it. I called my dad in New York, and he said he had an auto body shop that would help. Brendan not only sent a tow truck down to Virginia THAT NIGHT to pick up my car and bring it back to NY, but he also sent down a car down that I could borrow so I could stick to my plan and tend to my family. He had the new transmission installed 2 days later for less than half the price of the local body shop I tried. I’ve never experienced service like that. It’s hard these days to find businesses who genuinely care about their customers, and I was taken aback by how empathetic he was to my situation. That tow truck went from New York to Virginia and back all in the same day for my car. Brendan had my back that day, and my family and I truly can’t thank him enough for it.

I was driving down the Saw Mill when my car suddenly broke down. Brendan’s Auto Body towed me over to their shop. Everyone in the office was super helpful during this stressful situation. The mechanic immediately began working on my car. I was able to get back on the road right away. Would definitely recommend them!

The Best!!!!! I broke down a block away from the garage at closing time and owner and mechanic came out and changed my battery and got my car running. This was a Saturday and I would not have had my car until Monday at the earliest. They did not know this but it was my son’s graduation party and I went out to get ice at the last minute and broke down. I was able to get the ice and go back to the party. Thank you Brendan.

This place is awful, they are contracted with police impound, they towed my finance vehicle. When we retrived the vehicle back the rear left tire was flat, they put air in it, only to have a total flat tire the next morning, we called several times the next day to see what in fact this establishment was prepared to do in order to rectify this situation. The initial offer was to bring the tire to get it repaired not an option being over 100 miles away, we were told Brendan would call back he never did. The receptionist became very agitated and unprofessional. Upon further investigation with our local tire shop it appears that the tire was punctuated with a fine sharp object on the side making it unable to a repair calling for the need of a new 280.00 tire. I would not recommend this place the poor customer service and unsatisfactory. Just a disappointment.....

My experience at this tow/auto body shop was unprofessional. First from my car being towed. They gave me 3 different prices from the time it was towed leading up to when I went back for my car 3 days later. Even after asking the blonde hair lady at the front desk if she can help me in any way she said she couldn’t which is fine. During me leaving the office to go pull out cash. My mom was still inside and she commented “lesson learned”. Not knowing my situation. Which was unprofessional and not called for.

I recently had the displeasure of dealing with this tow company after encountering a flat tire on the sawmill. Unfortunately, the experience with the owner was nothing short of appalling. From the moment I made the call, the owner's attitude was abysmal. Rather than displaying even a hint of compassion or understanding for my situation, he was incredibly rude and seemed to think he was doing me a grand favor by providing a service I was more than willing to pay for. His lack of professionalism and basic courtesy was astounding. I was left with the distinct impression that he couldn't care less about my predicament, which is a stark contrast to what one would expect when seeking assistance during a stressful situation like a flat tire. Frankly, I would have preferred leaving my car stranded or paying exorbitant fees elsewhere than subjecting myself to the sheer arrogance and unpleasant demeanor of this owner. However, amidst this unpleasant encounter, there was a silver lining. The driver who eventually arrived to tow my vehicle was the complete opposite of the owner. He was understanding, courteous, and went above and beyond to ensure that my car was safely transported. His professionalism and kindness were a stark contrast to the behavior of the owner. In conclusion, while the service provided by the driver was commendable, it was overshadowed by the atrocious behavior of the owner. I would strongly advise anyone in need of towing services to steer clear of this company unless they wish to endure unnecessary stress and rudeness from its owner.

Maybe Brendan's Auto Body may be good for body repair, but I had a completely different (that is, much worse) experience after my car was towed to Brendan's after a mechanical breakdown. It took three weeks of constant calling before the engine replacement and cooling system repair were completed. I never got a pre-repair estimate or breakdown. When I drove the vehicle away (having forked over $4000 cash), there were multiple warning lights on my dashboard. I immediately returned the vehicle. Brendan's had the audacity to charge $200 more to replace unnamed parts (I also got no receipt for the work until I made another request for it weeks later - and I was never told what parts were being replaced for the $200). I paid it, just to get the car out of there once and for all. The warning lights no longer showed. However, a few weeks later, the warning lights returned. I was informed by my regular mechanic that they had put in the wrong kind of thermometer for my vehicle. About a month after that, the engine temperature warning light went on on a long-distance trip. The problem was another catastrophic cooling system failure -- one of the problems they were supposed to have fixed. We had to abandon the vehicle, as it needed major repair not only to the cooling system, but also to the engine, which had been damaged by overheating. I reached out to Brendan's by email and postal mail but got no response. I did not phone them, as I had had such a poor experience with their phone customer service. I am not in the mood to get the brush-off for the umpteenth time. This review is not the first time they are hearing about this. I really have to be pushed to write this kind of review of any business, as I am the kind of person who likes to give the benefit of the doubt, but I was told that with the replacement engine only having 70K miles, my car should basically have been, if not like new, in better shape than before. Now I'm out $4200 and have to get a new car somehow. If I can spare anyone the kind of experience I had, that would at least be something. But I deserve a lot more than that. If the owner keeps saying that customer satisfaction is first, he can prove it by reaching out and making this right.

Awesome. I would highly recommend them. Several friends said they were top notch. Not only did they fix it for the best price, It looked like I took it to get detailed when i got it back. The interior was spotless clean. I cant imagine ever going someplace else. Thanks again

Brendan’s auto body is an excellent shop. I’ve gone there for multiple years for all my work on all my cars. From my Chevy Trailblazer to my Porsche Cayenne, the work on my cars has been done with care and consideration. Anytime I need a tow they are always so helpful and professional. On multiple occasions they were generous enough to drive me home when I had no ride. Every time I get my car back it is perfectly detailed. I have never had any complaints when I go to Brendan’s.

I had gotten into an accident, and I could've sworn my car was totaled. Brendan's tow truck came and right from the beginning the guy who picked up my vehicle reassured me that they'll do their best to fix my car. I met up with Brendan the next day and to my surprise he tells me that they'll be able to fix it! He gave me a very reasonable quote and within a few days I had received my car back looking and feeling better than ever! From beginning to end these guys know what they're doing! Highly recommend them if anyone has anything from a minor to major accident.

Their service is incredible. I dropped my car off to have some minor body work and repainting done. I spoke with Brendan and he took great care of me. He even assisted with getting me a local rental car at a great discounted rate. I got my vehicle back much sooner than anticipated and while pleasantly surprised, I wasn't sure how I was going to return the rental car. Brendan assisted me with that also. I got my car back and it looks new. In this business I think honesty and integrity go a long way and when you combine that with flawless work and customer service, they can't be beaten.

Brendan's auto body crew are the best! When my car broke down at night, they came quickly and picked up my car. The crew are professional and friendly. They describe to me in detail what was wrong with my car, and priced everything out. (Which I received a great quote). Not only did they fix my car, but they surprise me by having it detailed and making it look brand new! I definitely recommend Brendan's Auto Body shop!

Brendan’s Auto Body does outstanding work! My car looks better than new and the staff was extremely helpful! They made the entire process so easy. Thank you!

Totally satisfied with level of service to myself and my car. I’ve been taking my car to Brendan’s for years and have never been disappointed Brendan’s took care of my car with no added stress to me, the customer. They handled the logistics to get me the best possible result : My baby looking better than new No gimmicks; no rip-offs. Spectacular results in a reasonable timeframe. Highly recommended