What clients say about New Paltz Auto Works in New Paltz Township (NY)
Scammers. Were supposed to replace a water pump on my son's car and instead splashed some sealant on it which failed after a couple weeks. I subsequently checked on yelp and they pull this scam a bunch. Who knows what else they do. When I got the water pump replaced my mechanic here showed me the crack and the place where they had applied some sealant instead of replacing the water pump. Never do ANY business with these crooks. EVER.
Very friendly and efficient staff. My alternator belt broke nearby and they were able to to take my car in immediately and fix the problem quickly and at a reasonable price. Another reviewer had a problem with their Inspection. I had the opposite experience. They did my inspection quickly and with no fuss. This has become my new go-to auto repair place.
Laughably shady. Went there a couple months ago to get an inspection. Car was fine. However, they failed my inspection. Told me I had an oil leak, and that it was needed to be worked on. After being failed and lied to, I went back to my local mechanic, and passed inspection the next day. These people will lie to you, and upsell you. DO NOT go, classic shady mechanic shop
A small part on my motorcycle, a mount, broke when I was filling up at the gas station this shop is at. I asked if they could weld it back together for me. I was told nope kick rocks. They weld, but refuse to weld it if it happens to go on a bike. After this experience I’m never even getting gas here again
Theses guys are the best and honest took my sons car here was throwing black smoke n now purring I will definitely be using them for all my car issues ????❤️‼️
I really appreciate the staff in New Paltz works they are very professional , knowledgeable and honest. I do recommend them to my family and friends. They did my brakes, rotors and alignment. Prices are reasonable very happy with them thank you to the staff especially Adam
Our car’s check engine light popped on while driving up to the Catskills and the acceleration felt off. We called NPAW and they said to stop by and they’d check it out. They diagnosed the issue, let us know it was safe to finish our trip, and no charge. Really friendly and helpful mechanics. Thank you!!
Asked to get my inspection done instead I got an oil change and two new tires. Then when I went back. It wasn’t inspected and he said they didn’t do them. What a joke. They obviously don’t listen well!
Very honest mechanics. I went in for an alternator replacement, as I thought that was the problem-they ordered the part, but then inspected my truck and saved me a couple hundred dollars by telling me the alternator I had was fine. I’ll be going back in the future.
Had a sensor replaced and then the same code pops up a couple weeks later. They want to charge again for running the code and do not stand by their work. No thanks, I'll find someone who stands by their work and fixes things right the first time.
Visiting New Paltz and needed urgent repairs before the holiday weekend and they got us in immediately and had our car repaired in just a couple of hours. Thank you!!
This shop was a life saver!! I brought my son to school in New Paltz which is over 3 hours from my home, when I was walking out to my car I heard a big bang, one of my struts snapped. I drove it to hopefully to find a shop that could help me. When I pulled in and explained to a very sweet technician what happened he immediately checked if he had the parts and he did....he had me back on the road in 2 hours with both struts replaced. I cannot express how thankful I am for the service I was given. If I lived in New Paltz this shop would absolutely be my go to. Thank you!!
We were really disappointed in our experience with New Paltz Auto Works. Early on, we had several easy, solid experiences with simple things like oil changes, etc. -- enough to give us confidence when we started having engine trouble that these guys do good work on tougher problems. Our car was aging, so we asked for an honest account of whether it was fixable or needed to be traded in. Adam assured us that the engine just needed a good tuneup. It wasn't cheap, but we went for it -- and soon thereafter things went from bad to worse. Mistakes happen, but they never offered us a refund, instead opting to put more work into the car that seemed to make things even worse (we started getting more serious warning lights as soon as we drove off their lot). They were also pretty unresponsive despite us telling them this car was our only way of getting around. (At one point we learned Adam was on vacation when we had expected him to be on the case.) Ultimately, we had to buy a new car -- and could have saved a lot of money and time had we gone somewhere where the mechanics had more engine experience, or advised us off the bat that what we had going on was out of their depth.
These guys are a complete riptoff Botched installing the water pump on my Daughter's car not once but twice. Upon returning a third time She was told the problem was her fault. Their incompetence and negligence has cost us money towing time and stress. Considering taking them to court. DO NOT use these clowns. Wouldn't trust them to do an oil change properly.
Quality and professionalism, in their work. The owner, Adam, an excellent person, very professional and honorable. I thank you from the bottom of my heart, Adam.
great service.
Will be going here from now on for any non dealer servicing! Fast, and most importantly honest. He only charged $25 to have a hole plugged in my tire, and had it back to me within the hour. Thank you!
Fantastic service. Adam went out of his way to help when I walked up just after closing. What could have been a many hours ordeal was handled, quickly and efficiently and I was on my way.
Listen, the guys who work here are very nice and personable. I saw the reviews online and had very high hopes for getting my car fixed here. I had a bit of an emergency repair situation with my car, where I needed new tires, brakes, rotors, oil change, and an alignment. They were quick to get my car in and out, and were very kind in the process. However, as soon as I left the shop, my steering wheel was crooked. I had to hold my steering wheel to the left in order to drive straight, so I was concerned the alignment was off. Everything else felt great, actually, and the tires they put on were beautiful. I took my car back and they “fixed” the alignment at no cost, but then I was still having the same issue. When I was driving straight, my car would pull to the right - an alignment issue. I took my car back again, at no cost, and they said that they couldn’t find anything wrong with the car and that it was safe to drive. Still, the issue was pretty bad that my car wasn’t even drivable. I ended up taking my car to a different shop and they showed me that my alignment was extremely off, which is why I was having the issues I was having. The other shop fixed it at no cost because they knew I already paid for this service at New Paltz Auto Works, even though it wasn’t done correctly. I don’t know if there was an issue with their machine or what, but I thought it was important to leave this review. Their services were expensive, and everything else besides the alignment was perfect, but I left the shop with a messed up alignment three separate times. They were nice through the whole process, just maybe wouldn’t get an alignment there again.
This community minded business man (Adam) is about the business. He is an honest skilled professional, who is about helping his customer. He's reasonably priced and if he can't do it he'll tell you and find you someone who can. I trust him with all of my vehicles!!
got front and rear shocks checked brakes replaced tail light wiring and oil change for 500 cheaper than just shocks at Mavis they were done quick and clean tnx guys
They were very professional and helpful on explaining everything that's going on with my vehicle. They gave me an estimated time for repairs and had my car back to me sooner than expected!!! I felt like my car was happy when I left there!!!
Local, small town shop that does efficient work for a reasonable price! Accommodating to using the oil/filter I brought and very quick! Definitely going to bring both my cars here in the future when I can't work on them myself!
I was so happy with Adam and Steve today , while on my way to PA to my nieces bridal shower, We notice the air pressure of my daughters tire was dropping quick we got off to the nearest exit and google auto repair shop , Mavis came up so we went there , the guy was rude and told us to plug the tire it would be a 3 to 4 hour wait , my daughter began to google near by places , she called new paltz auto and the guy was so nice and told us to come over it would take 5 to 10 minutes it was right down the road from Mavis , the guys were so nice and respectful and helpful. I was thrilled to have found them . Thanks to them we were only 1/2 late and had a great time ! This is a wonderful place and I highly recommend.
Adam was super helpful, friendly and honest. I was on a road trip and my check engine light went on and he figured it out and had me back on the road in an hour!
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