What clients say about Val-U Auto in Owego Township (NY)
AI am a current tow operator and someone who has been around towing all my life. I tend to not leave bad reviews on tow companies, but tonight was one of those nights where it tested through every single bit of patience. As a tow truck company or operator.Yours should be hauling yourself to a higher level of professionalism. Not sure if it's a scheme to get more money out of the insurance companies for storage or if this company is as truly ran poorly as a tow truck operator. I waited there for 3 hours to pick up the vehicle if we were told to be there by 3:00 and someone to meet us by the gate and waited for 3 hours after that and we kept getting told that there would be a driver sent to us. Like I said, I don't normally bad mouth other companies. I've been doing this for a very long time. We have very difficult jobs, the things that we see and the most gruesome possible ways and the time that we're never with our families I tend to overlook a lot but to have someone wait there for 3 hours and for no one to show up for a vehicle that has already been paid for as far as storage from an insurance company and have a tow company come out there, waste their fuel, waste the driver's time and make life harder for someone that's already going through a hard time. As far as a customer, this is completely unacceptable. I do not recommend this company. Based off my experience and as someone who is around towing and that is currently towing, this is unacceptable
Amazing experience. I needed a winch out due to getting stuck in 4 wheel drive. The tow truck driver was very professional. She knew what she was doing. Would highly recommend.
After this brutally cold weather we had, my car wouldn’t start. I filed a claim through my insurance and they sent me someone from Val-U. She showed up and tried multiple times to jump my car, but it wouldn’t work. She said she would be back with other kits to try, and thankfully she did come back and was able to start my car. Super thankful she was willing to do that!!
Matt was awesome. Came out to a super rural area to pull my car outta the snow when noone else would. Very nice and incredibly helpful. Thanks, again, buddy.
Matthew was absolutely incredible during the winter storm. He helped get our car out of a ditch and went so far above and beyond anything we could have expected. When we were scared to drive down the mountain, he offered to drive our car down for us so we could get to safety. On top of that, he then drove back up the mountain to help get the other guests from the cabin. His kindness, calmness, and willingness to help in such a stressful situation meant everything to us. We are beyond grateful for Matthew — truly an amazing person.
Matthew was absolutely amazing! The company reached us quickly, and even when we ran into some difficulties, Matthew went above and beyond to find a solution. He truly made sure we were safe and taken care of the entire time. Definitely saved the day for us in Gatlinburg. Highly recommend!
Matthew Rhodes was fast on scene & had my car running in 2 minutes flat. Great customer service & provided alerts as he got closer to us. I highly recommend this service!
I got stuck on Route 17 with snowy and icy roads, which isn't ideal, especially since I was alone with my daughter and her boyfriend. We had stopped to use the restroom when my car suddenly stopped working. I felt stressed and unsure about what to do first. I called AAA, and the technician suggested I jump-start my car, but that wasn't the problem.
We ended up having the car towed to Valu Auto, which is open 24 hours. As soon as we arrived, their technician began checking my car. It turns out I needed a new battery and alternator. The technician was incredibly helpful; he did everything he could to fix my car and did an excellent job. Lou, I can't thank you enough for what you did for me!
My car broke down on a very busy road. Matthew Rhodes showed up in less then 30 min. loaded up the car and got me out of there real fast. Very professional will use them again if I’m in need of a tow and will 100% recommend them to anyone I know or come across in need of a tow. Thanks again for the excellent job!
If i could give 0 stars I so would. You guys are ridiculous, scamming people, and unprofessional as all get out. I sat in a ditch after triple a dispatched you guys for tow truck to come and pretty much refuse to pull me out without paying him. That's why I have triple A! Canceled that service request because it was sketchy sent him on his way after waiting 3 hours for him. Attitude was absolutely atrocious and the guy didnt even want to do his job. So aaa dispatch dispatched val-u again for the driver to keep telling me 30 mins an hour an hr 5 times! Mind you I was 5 hours in at this point for nobody to show up. So disrespectfully. This company can get forked.
I had a flat tire and i called my insurance company and they were sending out a tow truck, they told me 65 mins, then it turned into 95 mins. I sat on the side of the road for 3 hrs, and when i called, the dispatcher had an attitude and told me the driver will get there when he gets there and i had to be work at midnight. Finally my mom called her triple A and they came out to fix my tire, from the call to fixing the tire to her getting my car to her place took 30 mins. The company still charged me for work they never did
Awful service. Assigned by my auto insurance, the tow driver was quoted at at least 60 minutes out. He called me 30 minutes in and I provided him more details about the issues. When he arrived he immediately told me that he couldn’t tow me with the equipment he had and that he “knew” he wouldn’t be able to help me when we talked but had to show up anyways. He then left and I was stuck trying to find my own tow truck. He should have told me when he knew and saved me the time to find another towing company. Called a local company and they came within 20 minutes with the exact same equipment and towed me down the street. Val-u’s reputation around here is that they will arrive, make up some excuse not to do the work and leave. They will also be getting a complaint to my insurance company for their shady practices.
Absolutely rude individual was supposed to be sent from your company via GEICO roadside. He lied that he tried to call me 20 times, but I had only one missed call right after speaking with the office so I thought it was a mistake or they'd call right back. Phone has been in my hand the entire time. They knew I had a dog locked in a running vehicle and they told me 90 mins but it would have been 2.5 hours at best according to the rude man. IDK what he was doing all this time but you should probably check his GPS. He was probably having a break at my expense.
An hour and a 1/2 wait tuned into 4 1/2 hours for a tow. Called twice (after waiting 2 hours) for an ETA: first time I was tlold 20--30 more minutes. I called back an hour later and was told it would be another 35 minutes. Never again.
Friday 11-14-25 I needed a tow about a mile up the road to my mechanics here in Owego NY. Valu auto were here in like 20 minutes 👍🙂, Scott the tow truck driver was awesome 💯 professional, knowledgeable, and friendly. I had a bad wheel hub/bearing he was able to do the tow without any issues. He is a great driver for your company, very satisfied with the whole experience.👍
Charged 200$ for not even 5 mins job did not put nothing no part and then were threating me that you cant leave my windshield washer fluid hose came off and i did not recognize that was off and they just put it back its totally absurd ... thieves in the industry dont go ever their fellow drivers you ll be saving yourself from ripping yourself off...boycott these kind of theives
I had an emergency where my dad had to be helicopter lifted to the ER. Anyway heading to support my mother about 175 miles away. My car broke down, the transmission failed, luckily it's under warranty. But through Carvana Val-u auto was the roadside assistance. My tow driver Frank, was fast and efficient. He kept communication letting me know the departure, ETA, etc. the tow was fully covered by my service. Great value! But the arrived at my location in about a hour which gave me enough time to grab a burger and fries. Highly recommend. Defused a stressful situation on a stress day fast.
Absolutely Do Not recommend. My tire went completely flat. I abandoned my car and walked home. My insurance repeatedly requested a tow to the garage of my choice. My car sat unlocked with the keys in it all day. I canceled the tow by the end of the day since the garage had closed for the day and the tow truck had not arrived.
Absolutely horrid customer service! First we were hung up on twice, then they refused to tow with stuff in the bed of the truck and only willing to refund 50%. The lady on the phone had a horrible attitude and threatened to refuse to refund us even the 50% when I asked how it costed $114 to drive there; she said it would be only $50 to send the guy back out as he left before she even called us! The person who’s house they were picking it up from was home and would’ve cleared it out if we’d known prior to the guy leaving. Don’t bother with them they’re cheap for a reason, you’ll end up getting robbed.
I placed a call for a tow through Allstate Motor Club at 7:30 am and was told that Value Auto Sales and Service would be there between 9:35 and 10:15am. I received a message from Jay in Albany that he would be there momentarily. He arrived between 8 and 8:15. Never have I had a tow response in less than an hour. Jay was awesome, ensured my vehicle was secured and sent a picture upon delivery to the dealership. Awesome professional service. Thank you Jay!!
Matthew was great! He communicated about his estimated arrival time, arrived when he said he would, got into the area we were parked and hooked up the car quickly and without issue and deliver it to the auto repair shop. He was very kind and professional! Would definitely recommend!
I had an exceptional experience with this trucking company. Matt was incredibly quick, helpful, and professional throughout the process. He consistently provided updates and followed through on every promise, which truly set my mind at ease.
Having your car break down is stressful and often involves many moving parts, but Matt and his team did an outstanding job of making an already chaotic situation much smoother and less overwhelming. I highly recommend their services for their reliability, communication, and overall support during a difficult time.
Bonus because they were able to get my lower muscle car from A to B with no hiccups.
Thank you Matthew Rhodes for pulling my car out of a ditch tonight. Your services are greatly appreciated in this weather.
7/11/25- Matthew Rhodes saved us again! Professional and quick. He picked my car up and had it home in no time. Great communication skills! 5 ⭐s from me Matthew Rhodes!
We was on vacation when our trucks transmission we out. The company allowed us to ride with the to Knoxville where our truck needed to go. My husband is oxygen dependent and the driver kept the air conditioning on for him and asked if we needed to charge the machine. The driver was amazing, kind and courteous. He also stopped to make sure our truck was tied down. Good enough partially through the drive. I highly recommend their service and if we ever need anything there in Tennessee again we will definitely use their service.
Donald was super kind and communicative during our emergency to make sure we were safe and had realistic expectations of when he would be able to deliver service. When he arrived, he was extremely quick to change our tire and get us back on our way. Thank you Donald!!
I waited for over 5 hours, but the wait was totally worth it. Donald was wonderful! He's a gentle giant, soft spoken, and deeply spiritual! I didn't know why God had me wait for so long, but now I do. It was to meet Donald. I would wait again if I knew Donald was on his way!!
Donald was very good. They was to my rescue as fast as they could. Like how they get before and after pictures that was nice to see.
Thanks for the awesome job
Matt was great to work with. He was prompt and kept us posted and communicated well until he could get to us. He was quick and did a wonderful job with our 5th wheel tire change out on a very busy Hwy 81. Matt even called to make sure we arrived safely. I would highly recommend Matt and Val-U-Auto.
Gordon
If you’re using insurance run!!!!! I had my car towed took over 5 hours witch isn’t huge an issue. I was told by an dispatcher it was okay leave keys with the car it would be about 40 mins @ 9pm. Following that call ETA changed over 4 time each time over 90 mins. Welp car arrived at 1:47am without anyone notifying me. My vehicle was parked backwards on my street. Extremely unprofessional I called to voice my concerns being that I couldn’t start the car to move it and would be given a ticket due to the placement of the vehicle and was hung up on by dispatcher.
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