Went in anround 1pm Sunday July 28th and stated I was shopping around for a cabin air filter. Was told the price was around $25. Knowing that it was cheaper at a competitors store, and being on a limited budget, I declined to purchase it, but feeling bad, offered to buy a small rachet set, and got told “once I get shopped, you are no longer a customer; bye”. If I had the cash, I would’ve even offered a tip for looking up the part, but couldn’t today. I’ve been coming in on and off for years and have spent hundreds there, and to be treated that way, I’ll never shop there again.
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Customer service is huge for every industry, and if you’re employees (or god forbid that was the owner; I genuinely hope it wasn’t because I would like to see this business grow and succeed), are unwilling to help customers because the customer wasn’t eager to spend more money then they could afford, then may this business disappear into obscurity like every other garbage dump that doesn’t do anything but take up valuable rental space from businesses that actually care about their customers and the services they provide.
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I don’t mean to sound harsh, but this was one of the worst experiences I’ve had just looking for a very simple part.
Steve helped me out big time! I was in need of certain belt, went back 4x and was treated with professional help everytime. 10/10 would go rec to anyone.
I went to buy something, and the owner of that place is very disrespectful, he speaks very badly about me with his workers, I really felt very indiscriminate. I felt very indiscriminate in that place!
Excellent customer service and great get the job and keep the customer's happy and coming back 😀 to allow there always continue service in the community in which they love to be of service to day to day 😀 👍 cheers to you for being Awesome 👌 thank you for service to us all.
I called to ask about a solenoid switch and the guy who answered the phone says ugh , year make and model ?? (with an obvious attitude almost calling me stupid without having to) I decided not even give them business.
Upon walking in, my dad walked ( a long time customer) asked "how are you"? to the owner. His response back was "I don't have to answer that, I'm too busy to get things done". So my dad responded by saying " it's simple either you're ok or not ok". It was not professional for the owner to say" I dont care" as a response.
This was not the first rude encounter that the owner had with my dad. This is just the last straw. I'm not bringing mine or my family's business here anymore.
I give him a 1 star for his attitude, no one should conduct business that way,regardless of whats going on in your life. To me that's basic business 101....
These guys really understand what great service is. They are always very helpful. If you ask for a part for your car, they make sure you are requesting the right part. If you need advice on how to install it, they will take the time and explain it to you. In fact, if you purchase wiper blades, headlights/taillights, etc., they will often help you install it right in their parking lot at no charge. They are very knowledgeable. Bring in any question and they will get you an answer. They never try to oversell you on anything. They know that if they give great service, you'll be back. And I always go there for any parts I need, even though there are shops closer to my house. I highly recommend them.
Great prices and great service. They have a small parking lot, where - if you need help changing your wiper blades or other small assist - they're happy to help.
This place is great. As a teenager my friend grew up around the corner we went there often. Just stopped by last week for some headlights, taillight and wiper blade (7.99 for Bosch wiper.. you can't beat that on Amazon!) Guys behind counter could not have been more helpful. ("You need this not that..") One even checked my car in 20 degree weather to make sure we had right bulb. Recommended!!!
These guys are the only auto part experts i trust. Their knowledge and ability to tell you exactly what you need as apposed to selling any product exceeds that of any auto parts store.
They also press bearings, replace u joints', and keep everyone comin back with a smile
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