What clients say about Hartway Motors Chevrolet in Medina (NY)
Very personable dealership. Made a deal on a handshake and I very much appreciated that in itself. Love my purchase and will deal with you again in the future!
I have been buying vehicles from Hartway Motors for years. Kip has always been accommodating and he responds in a timely matter. He also helped and advised on what would be a best fit for my mother. Valerie in service has also been very helpful and pleasant. I can always count on her to help me out with repairs and if she doesn’t know an answer she goes above and beyond to find it. She also delivers in a timely matter.
This was one of the easiest car purchases I have made. The salesman Kip was excellent and we were able to get through looking at the car to the paperwork quickly. Nicole in Finance was also outstanding. We went over the paperwork and set up an appointment for pickup and signing the next-day. We signed and were on our way with a new car. I will shop there again and would highly recommended them for all your future vehicle purchases!!
One of the better experiences I have had with a car dealership. Sales lady was so nice and helpful. They had great communication and never made me feel pressured. Will shop here again in the future.
All staff were very poliet, confident and prompt with updates as they were working on my car. I was offered a warm drink and the remote control to the waiting area TV. Your staff made me feel very comfortable as I waited. Thanks again for great service!
The entire crew at Hartway always goes above and beyond for us everytime. A much better personalized experience here compared to certain very large places where you are nothing but a dollar sign to them. Even after the deal Hartway is always there to stand behind what they sold you even for stuff they technically don’t have to do. We’ll be back!
Best car buying experience ever 85% of everything was done over the phone! Emily was great to work with as well as Nicole , I will send everyone I know to Hartway !
Thanks to Emily and Nicole for a great experience. We found a beautiful pre-owned Honda CRV at a great price. Emily was very helpful and responsive to texts and calls. She even stayed late to show us the car. Worth the trip from the Rochester area. Highly recommend this dealership.
To call them "low pressure" is an understatement. No pressure is more accurate. Emily Johnson is uber-friendly with a smile that immediately set me at ease, obliterating any anxieties I might have harbored about the car buying process. The truck I looked at was available out front, clean, and exactly as advertised. Not that I'm ever completely used to spending large sums of money, but I do admit I was, and still, am comfortable with my decision. Looking forward to picking it up tomorrow, and hopefully to a continued relationship with Hartway.
Bought our Cadillac XT6 from Kip! Great dealership to do business with. Kip and Nicole were friendly and easy to deal with. No high pressure sales pitches at Hartway. Worth the trip from West Seneca to Medina.
Easy to work with and offer great deals along with polite and friendly service. No pressure to buy but willing to spend time with you. I love my ZR2. Thank you
I had an excellent experience with Emily at Hartway Motors. I purchased a high quality used car and the process was smooth and Emily was very helpful. I did not have a tradeable vehicle, and was going to take an uber to Medina to complete the purchase. They insisted on sending a driver to the Southtowns to pick me up and bring me to the dealership in Medina. She spent a significant amount of time with me after the sale was completed to help me set up the internal Synch system and FordPass. I happily recommend Hartway Motors and Emily.
We drove an hour each way to bring our truck to Hartway after a living nightmare of an experience with Bob Johnson in Rochester. We had been waiting almost a full month for Bob Johnson to return phone calls and schedule our warranty job. Hartway was absolutely amazing. They were responsive, kept us updated and in the loop, and were friendly and honest. Not only did they end up doing the warranty job Bob Johnson couldn't be bothered to schedule, they found another warrany covered job and we did customer pay for new front and back brakes. They hooked us up with a really nice loaner (so nice that we said they could take their time...). I will happily drive to Medina from Rochester to have our truck serviced. Thank you to everyone who worked on our truck!
We were both extremely satisfied with our recent experience with Hartway Motors! Kip is one of a kind sales person who treated us like family. He was great!” Answered all our questions, showed us other options we may want, and details, details. 5 stars+!!
I do think that Kip is the BEST salesperson Chevrolet has in the USA! This is probably the tenth new Chevy and Olds we have purchased from Kip and we will definitely do more!!
Even our Golden Retriever is a fan of Kips and Hartway Motors. Hartway Motors is family.
I recently made an appointment for service because I thought my vehicle was in need of brakes because I heard a noise, then I also asked the customer service attendant to also add an oil change and tire rotation. When the mechanic removed the tires to rotate and examine the brakes he found that there was nothing wrong with brakes, pads, or rotors at all and after completing the oil change I was on my way. Thank you Hartway Motor for quality service, and integrity.
Possibly one of the best experiences I have ever had purchasing a vehicle. My wife and I traveled over an hour to take a look at a used vehicle and the sales person., Emily was awesome. She was easy to work with, very honest, and accommodating to what we needed. Very refreshing in today’s day and age. Thank you.
Easiest buying experience I have ever had. Kip communicated well leading up to me picking up my truck. Nicole (in Finance) was kind, efficient and easy to work with. I drove from Rochester and was well worth the drive. Would highly recommend.
Seamless experience with Kip helping me throughout the buying process of my new 3/4 ton GMC! If you are looking for a new/used vehicle check out Hartway Motors in Medina, NY
Sometimes there fast, don’t super pressure you to buy.
Was out looking for a used car salesman came out
Told him I want that one gave social number told him I’d be back next day to pick up
Stood there like huh. Said have it ready by 2 :00 got in and drove away.
It was ready at 2:00
Recently bought a used vehicle from this dealership. Derek was incredibly professional, courteous and efficient to work with, especially given that I wasn't local. Nicole was very pleasant and also efficient when we came in, getting us in and out in under 45 minutes. Would highly recommend working with these guys!
Kip has been my sales rep. For 2 seperate pickup trucks. I first came to Hartway looking for a crew cab, even though this dealership is 50 miles away from my house i felt at home, and with Kip's help I left that day with a beautiful AT4, Kip was awesome to deal with and felt like I was talking to a brother.
My next truck I needed to up grade because of pulling a larger trailer, He knew what I was looking for and hands down with a great experience. he got us there, couldn't thank all your staff enough for the family feeling and making us there Top priority in getting me into a dream truck that I know I'll love. Keep up the great work, and we'll be back.
I went in with my roommate who was buying a new vehicle and left with a new truck! I already had a 2020 vehicle that was perfectly fine and I wasnt really sure I was ready to upgrade but Derek read me like a book! There was no pressure to buy we just discussed my needs/wants in vehicles likes/dislikes and he showed me the Colorado Trail Boss.... I fell in love and never ended up leaving with my car and my roommate left with his beautiful 2024 Malibu! The entire staff is amazing and very friendly, accommodating and they all go above and beyond!
Buying a car from Hartway motor was the easiest purchases I have made for a car. The interaction with every employee was amazing Emily, Nicole and Sarah Hands down the best sales women ever. Emily was very attentive and informative. Emily went above and beyond 10 out of 10 recommend.
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