They are terrible, terrible customer service, cheating customers!
On June 20, I called the customer service number written on the Google map and ordered 10 yards of soil. The man said the price was 32/yard, and the shipping fee was 170. He told me a woman would call me that day. The woman called me using WhatsApp and the price she gave me was totally different from the man’s: 28/yard, and the shipping fee was 225! Unbelievable! The woman said they were two different places. I thought it was too informal to use WhatsApp. The next day, I called the man again, still with a number ending in 4177. This time, the man changed the price back to the same as the woman’s. I told him clearly that I wanted to change the order to 20 yards. The man readily agreed and said he would tell the woman! This happened in the morning. In the afternoon, the delivery man came. When I learned that only 10 yards were delivered, I did not let him unload the truck, and called the customer service number ending in 4177, and asked the driver to listen. I asked the man why the 20 yards were not delivered together. The man asked the driver on the spot, and the driver said he was not aware of the matter.(It's obviously their company's own problem and they know each ,work together . )I asked the man what to do, and he said that he would deliver another 10 yards to me without charging any freight fee! The driver said that if the yard could not be delivered on the same day, it would be delivered on Monday, so I agreed for them to unload the truck. I didn’t expect that they would not keep their word and did not deliver the yard on Monday. I called them both the women and man so many times! No one answered my call！The lady called back late，but she used the number ending in 4177，not whatsapp (She had said before that she was not the same place. )I was told the other 10 yards had to pay for shipping, and she also told me not to contact the man, but to talk to her. Oh my God, what kind of customer service is this!
If this isn’t cheating, then what is! Just like someone said in the feedback before, they don't take customers seriously. Friends, please read the feedback first when you buy things, and make sure to choose a company that respects customers. They are too terrible, don't be fooled!
Really wanted to like this place... Met the owner at Mohonk Mountain House she seemed very passionate about what she did, but the quality of their "organic" compost is lacking at best. Hard as a rock clusters, bits of hard plastic, plastic netting, clamshells from grocery store lettuce, and pieces of sharp glass are found throughout the pile they delivered... Not to mention delivery was EXPENSIVE at $100 to make a trip from Goshen to Warwick...
We definitely will NOT be repeat customers in the future and I recommend you steer clear and find your organic compost elsewhere...
I do not recommend this business at all.
I purchased topsoil from this company and they were great up until I had an issue. When I received my delivery it was NOT as many yards as i ordered and the load of topsoil i tarped the pile and started using some to fill in patches throughout my yard and added grass seed. Within a few days before the grass seed even started to grow I started to have Dog weed & Pineapple Weeds growing SEVERELY! These weeds have never been and aren't anywhere else on my property other then where I put this topsoil. I also spoke with a person of theirs from Facebook who apologized and did admit they have had issues in the past but was doing their best to eliminate this. Unfortunately I never got refunded for my order, discounted, nada. Plus on top of that I am now stuck with having to hire someone to remove this soil from my property!
I disputed the charge with my Credit Card company but the merchant responded with lies of course so now im going back and forth with this still. Buy elsewhere. Some place that actually cares for their customers.
BEWARE the cubic yard "bags" are significantly more expensive than just getting a raw material dump. They do NOT explain this price difference, or the pricing for their products very well at all either on the website or even when you are corresponding with them so beware! The products themselves are great, but you have to be careful about the pricing communication!!!
Premium top soil seems to be great quality and at a great price. Picked up with a pickup truck, the process was easy although a little confusing as far as driving through the grounds and knowing which tractor to park by. The window is a little slow, I can see it taking a long time to pickup if you have a few people in front of you, so come early if you're on a schedule.
I highly recommend Organic Recycling. We have been using them for over 8 years. We got the stone from them for our walkway and most recently our new back patio. We use them yearly for mulch too. They are very accommodating.
I was able to get the help I needed for my landscaping project here. I picked up some mulch and topsoil for some of my planting beds and flower gardens (and a couple tools too) and the staff was able to advise what I'd need for my project which I found super helpful. They also have a large assortment of stones and pavers that I browsed so I'll likely be back since I plan to put in a stone patio once the weather gets better in the spring!
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