It’s always packed, but the customer service is decent. The staff tries to keep things organized, though it doesn’t always work out — understandable given how busy this location gets. Still, they should make more room for people to walk since everything feels too close together. Overall, I like this location.
Time 9.49pm 10/10/2025
The worst ever experience not in Whole Food but ii our life. As we were checking out almost at last item the costumer next to us broke down in floor with loud noice a glass bottle . We were scary first because the glasses spread all over. Just as we were making sure to pay the next cashier , her name on tag was Monica ,without excusing or asking if we can move over , with the worst attitude and a rudeness ,with a manner of insulting said:
Move over don’t block my space !
As we told her we can’t because is plenty with glasses and slippery and we ready to leave she continue;
I don’t care just move move … And continue to be more aggressive until we ask her for name and took the picture of the floor….
Everything is on camera and we want to be open and check this case because we don’t feel comfortable to shop in our favorite place Whole Food..
Factor is a meal delivery service that specializes in fully prepared, chef-crafted meals designed to be both convenient and nutritious. Unlike meal kits that require cooking, Factor meals come ready to heat and eat in just a few minutes, making them a good fit for busy lifestyles.
Pros:
• Convenience: Meals are pre-cooked and only need a quick microwave or oven heat-up. Perfect for people with tight schedules.
• Nutrition-focused: Factor emphasizes health-conscious meals, offering keto, low-carb, high-protein, vegetarian, and vegan options.
• Taste & quality: The meals are generally fresh and flavorful compared to frozen or processed alternatives. Many reviewers say the proteins (like chicken and salmon) are tender and well-seasoned.
• Dietitian support: Subscribers get access to nutrition coaching, which is a nice bonus for those trying to stick to specific goals.
• Variety: Weekly rotating menus with 30+ meals to choose from help avoid repetition.
Cons:
• Price: Factor is on the expensive side, averaging around $11–$13 per meal, which can add up compared to cooking at home.
• Portion size: While portions are balanced, some people with bigger appetites find them a bit small.
• Packaging waste: Meals arrive in a lot of plastic packaging, which may not appeal to environmentally conscious customers.
• Flavor variety: While meals are tasty, some users report that the seasoning style across dishes feels repetitive after several weeks.
Best For:
• Busy professionals, students, or families who don’t have time to cook.
• People following specific diets (keto, high-protein, calorie-conscious).
• Those who want fresh (not frozen) prepared meals that don’t compromise on nutrition.
Not Ideal For:
• Budget-conscious eaters.
• People who enjoy cooking at home or want larger, restaurant-style portions.
Final Verdict:
Factor meals are a great choice if you want fresh, healthy, and convenient food without the hassle of cooking. They’re especially helpful if you’re trying to stick to a diet plan or need portion-controlled meals. The biggest trade-offs are cost and packaging, but for many, the time saved is worth it.
The worst Whole Foods in all of NYC. So poorly merchandised, odd selection and/or often with empty shelves, and the check out is the most inefficient and infuriating set up ever. I can’t stress enough how much I despise this store layout.
This Whole Foods has excellent customer service. They helped me carry my heavy cases of glass water bottles all the way to my car and loaded it up for me. The pizza station is also very good. I ordered a mushroom pizza and he made it so well - and gave me hot honey to put on top of it. Overall I’m really happy with the store.
It's a pretty good supermarket. Went here after a hospital e.r visit to get some soup broth .they have a nice variety of things to buy. Great selection, fair prices...I would go back if im in the area and needed a few things
I love whe my wife cooking my organic egg with tomatitos and this is where we get them.
For healthy food and really good drinks and cake whole foods is one of my favorite places.
I’ve shopped here many times but on several occasions I’ve been overcharged at the counter. When I asked why the woman at the express checkout simply insisted that the price was correct.
Today for example there was a clear offer: 4 avocados for $5 for Prime members. I scanned my Prime QR code at checkout yet she charged me $9.96. When I showed her a photo of the price tag she just shrugged and said she had no idea about it. Very disappointing experience being overcharged repeatedly and met with indifference.
i tried the berry chantilly matcha and i had low expectations and they were met lol. It was very milky, the matcha was clumped at the bottom and very chalky. I liked the chantilly flavor but it was too sweet i got sick of it half way through
The customers are terribly rude and entitled. The staff is terribly rude and apathetic. This is by far the worst Whole Foods I’ve been to, and that’s not an easy status to achieve. Represents everything that’s bad about the UES.
One star review is for pick up/delivery services through Amazon. I've had 2 pick up orders that have had more than 50% of my total groceries missing, although staff assured that the items were there.
This store stocks most items found at other whole food stores. Impressively large with two floors, and an extensive assortment of most whole food items.
The seafood department staff often have poor attitudes when customers ask questions & do not appear willing to assist, but their seafood is fresh most of the time and they have fair prices (avoid the Cod, it has been spoiled on several occasions). Sockeye salmon is often on sale for prime members, & they even have a grab-and-go section for pre packaged fresh seafood.
Produce department often lags behind some of the other whole food stores when it comes to variety of fresh greens, with boxed kale & spinach often having "sweat" along the container edges as a result of poor storage, but they have competitive prices on organic produce.
Fresh Kale is often "sold out" and staff aren't too helpful, often responding impatiently when customers inquire.
I have visited this location over 100 times & have never seen a manager or friendly staff offering assistance anywhere on the store floor, not to mention many of the cashiers exhibit poor social skills & are often rude. It has been quite disappointing to me.
The cosmetics & skin care department has an impressively large selection of products, far beyond (perhaps 2-3 times) what I have found at other whole food locations.
I often buy probiotics & prefer refrigerated varieties for specific strains. This particular store stocks more variety than most health-food stores.
Protein powders are lacking & they only have the bare basics.
Overall this is a very large Whole Foods with an impressively assortment of products.
I shop here weekly and am mostly satisfied,
aside for some dissatisfaction in management & service since a change in Whole Foods ownership.
This store stocks most items found at other whole food stores. Impressively large with two floors, and an extensive assortment of most whole food items.
The seafood department staff often have poor attitudes when customers ask questions & do not appear willing to assist, but their seafood is fresh most of the time and they have fair prices (avoid the Cod, it has been spoiled on several occasions). Sockeye salmon is often on sale for prime members, & they even have a grab-and-go section for pre packaged fresh seafood.
Produce department often lags behind some of the other whole food stores when it comes to variety of fresh greens, with boxed kale & spinach often having "sweat" along the container edges as a result of poor storage, but they have competitive prices on organic produce.
Fresh Kale is often "sold out" and staff aren't too helpful, often responding impatiently when customers inquire.
I have visited this location over 100 times & have never seen a manager or friendly staff offering assistance anywhere on the store floor, not to mention many of the cashiers exhibit poor social skills & are often rude. It has been quite disappointing to me.
The cosmetics & skin care department has an impressively large selection of products, far beyond (perhaps 2-3 times) what I have found at other whole food locations.
I often buy probiotics & prefer refrigerated varieties for specific strains. This particular store stocks more variety than most health-food stores.
Protein powders are lacking & they only have the bare basics.
Overall this is a very large Whole Foods with an impressively assortment of products.
I shop here weekly and am mostly satisfied,
aside for some dissatisfaction in management & service since a change in Whole Foods ownership.
Hot Take: if you go through self checkout and ring up and bag your own groceries you should be paid - or your groceries discounted - because that is technically someone else’s job. Cashier is a legit profession. I’m saving the business money by doing the job they already pay someone to do.
I love Whole Foods concept and selected products. But today I was in line for over 20 minutes and the staff started accusing me of cutting in line, which was unpleasant. I come here all the time, but this is the first time I've experienced something like this. It made me feel really bad.
We pre-ordered groceries and got there a little later than our pick-up time because of an appointment running late, and it was pouring rain. After waiting 10 minutes, we were told the order was cancelled "so as not to let the groceries spoil" .... Does this grocery store not have a refrigerated section for pickup orders? (Our building does!) Was the whole order (including meat/poultry and dairy items just sitting out the entire time once it was ready?) The last staff member we dealt with was just plain rude to my wife about the whole thing. Clearly service has gone down here in the past few months - we've never had this issue before. We won't be returning. Don't waste your well-deserved time or hard-earned money in this place. Fairway is just around the corner and know how to handle both people and groceries properly and respectfully.
From their "cookie bar," displayed against the wall, steps from the entrance, I chose their chocolate topped coconut macaroons and found them to be delicious. I found their blueberry scone to be bland. I tried their dark chocolate almond laced cookie, which I found to be delicious. Its white chocolate version I felt was too sweet. I found refrigerated, near the cookie bar, a plastic cup of Sticky Toffee Pudding (pictured packaged and not packaged) which, when served warm or at room temperature, is delicious.
Their caramel jelly cookie was enjoyable (seen in the third photo from the left.) I also tried their original peanut butter cookie bite (seen in the first photo). It had little flavor other than that of dark chocolate, which made it a disappointment. I tried their rainbow cookie (pictured) which I found to have a unique pleasing flavor. I tried their pecan pie cookie, which I liked. Their shortbread chocolate chip cookie was good. I did not like their peanut butter/chocolate chip cookie. The peanut butter flavor was difficult to taste and the chocolate chips were not among the best that I have ever tasted. The thickly covered chocolate pretzel has a very nice chocolate flavor, but it covers up the flavor of the pretzel, seen in the last photo. Their Earl Gray cake found in the refrigerated display near the cookie bar is VERY subtle. The portion of it with a chocolate appearance had no clearly identifiable flavor. The white frosting in the middle and on the top had a mild Earl Gray flavor. I tried their tiramisu dessert from the refrigerated display, which is about 15 seconds away from the main entrance. It was good, but it lacked a bit of recognizable coffee flavor, which it is supposed to have. In addition, I suspect there was lactose in it, which upset my stomach.
This store is always wonderfully clean and fully stocked :) I was excited enough to write a review because I tried some of their fresh made sushi the other day.
It was better than 60% of sushi restaurants I’ve been to?!?! I was legitimately surprised at how good it was. That’s all. Just excited about their sushi. Please carry on with your day.
There is a wide selection of ready to eat and shelf stable items. While the dining area appears to be clean, the florescent lighting makes it feel like an emergency waiting room.
For non shelf stable (refrigerated section) soups or juice, it would be great to see more ethnic labels,such as those produced by the minority with their own cultural influence.
The lineup can be a pain during the afternoon rush hours. But it's expected.
When I went, there were few fruits and vegetables available. Most of the store was allocated to prepared meals.
I do not understand the point of having soups and sit-down meals when there is no space for sitting down.
I ended up getting the strawberries. They are pretty, but not sweet enough.
One positive about my experience is that the checkout is well-designed. There's an AI voice telling you when the person-manned registers are available and a good number of self checkout stations.
Possibly my favorite whole foods in manhattan. Its got a big single loop layout and its easy to shop. It gets busy enough around 6pm that i avoid going here, and checkout is a big winding and congested, but its big and clean and smartly deSigned.
Great place for all your grocery needs! Awesome staff and well stocked inventory, unless it's a major holiday, which means you have to get there at least 3-days prior!
125 W 3rd St, New York, NY
Website
