CARSTAR Rice's Collision in
West Hempstead (NY)

They did a great job with the body of my car. The nicest people and the even cleaned the inside of my car. I really appreciated that.

We had a great experience with CARSTAR Rice's Collision. From beginning to end, my wife and I are very pleased with the service we received. Getting out car towed from in front of our home was easy. No hassles; no jumping through hoops. The front desk worked with our schedule and even though it was the day before Thanksgiving, they made sure to get our car and bring it to their shop. They worked with the insurance company, which couldn't make up its mind whether to authorize repairs on our 13-year-old car or not, and once the decision was made to move forward, Rice's repaired our car speedily and thoroughly. To quote the tagline of a totally different company: "It's like it never even happened." In fact, the outside of the car has never looked so good -- except for maybe the day we drove it off the lot. Rice's made sure to buff and shine the metal near the repairs to make the finish even along the entire body of the car. From the desk staff who engage in reception and guide you through the process, to the technicians who work on the vehicles, to the managers who deal with pricing and act as liaisons with the insurance company -- this was definitely 5-star service. I hope to neve get my car damaged ever again, but if it does happen, I feel confident that Rice's is the place for me to go.

Rices collision did an excellent job of repairing my vehicle. My car was returned promptly within the estimated time frame. My car looks good as new.

Amazing service, everyone is very friendly and helpful. They kept me updated with the progress of my car and I got my car very fast, it looks brand new!

I had a fantastic experience with CARSTAR Rice's Collision. The team was very professional and communication was buttery smooth. I received my vehicle in excellent condition and nicely cleaned. I highly recommend this place.

Rice’s went above and beyond to make sure my car was back to perfection after it was in an accident. The car looked great after it was completed. The team there was 100% professional!

I had an incredible experience at this auto shop! Peter was so kind, professional, and helpful from start to finish. He explained everything clearly and made sure my car was taken care of quickly. When I got it back, it looked spotless and ran perfectly—no more strange noises at all! The whole process was smooth, fast, and stress-free. I couldn’t be happier with the service and highly recommend this place to anyone who wants honest, high-quality work. Thank you, Peter and team, for going above and beyond!

I had an amazing customer experience with Rice's!! They did an excellent job with my car repair. They also kept me updated by text to let me know how the repair was going as well as when it was ready for pickup. Great customer service all around!!

I had an amazing experience with CARSTAR Rice’s Collision, and I couldn’t be happier with the results! My Mercedes was repaired here after an accident, and the work they did was absolutely outstanding — the car looks brand new again. The attention to detail is incredible, and the paint perfectly matches the original color. From the very first day, the team made me feel confident and cared for. Peter, the manager, is a true professional — kind, honest, and very attentive. He explained everything clearly, kept me updated during the process, and made sure every little detail was done to perfection before returning my car. Natalia at the front desk was also wonderful — always polite, patient, and helpful with every question I had. She made the whole experience easy and stress-free, from drop-off to pick-up. It’s rare to find a collision center that treats both you and your car with such care and respect. CARSTAR Rice’s Collision truly goes above and beyond for their customers. The service, quality, and professionalism are all 10/10. I highly recommend this shop to anyone who wants their car repaired with precision and handled by people who truly care. Thank you again to the entire team for making my Mercedes look perfect!

Huge shoutout to Piter — He just made a bomb with my car ! Looks way better than I expected. Super clean, detailed, and professional work. Definitely recommend him if you want your ride to stand out!

Great experience from the front desk (Natalia) to the hands-on representatives (Peter and Nestor). I brought in a brand new 2026 Equinox with a dent on the hood and with a broken sideview mirror. They were in touch with my insurance and did the work on the car. The details stand out when a reputable collision shop does work on something you value so much: they clean and vacuum the interior and they give it back with care. Excellent work and I would recommend them for body-shop needs.

I recently had my SUV repaired after a fender bender, and I’m very impressed with this shop. The bodywork is seamless and can’t tell there was ever a damage. Their timeline is always on schedule. I received daily updates and was able to call for any questions. Fair prices with a clear, up front estimate and no surprises. I’d definitely recommend this shop to anyone needing reliable, high quality collision repair. Thank you!!!

Petro & Rice’s Collision is amazing! After a horrible experience at another body shop, they completely fixed all the issues with my BMW. The team was super honest, gave me a fair price, kept me updated the whole time, and got my car back to me right when they said they would. It looks and drives like new again! I highly recommend them to anyone looking for a trustworthy shop that actually cares about their customers.

Wow. This may sound made up but its not. I was hesitant to use Allstate recommended collision shop cz I had my own guys. I was blown away by the customer service and workmanship after severe accident damage on our brand new Traverse. Almost felt like the Ritz Carlton. Natalia at the front desk and the owner Peter especially. Peter addressed any concerns I had immediately. He scoffed at my attempts to tip him before I knew he was the owner. Highly recommend

I had a great experience at Rice’s auto Collision. They gave me an estimated 2 days of when the work would be completed and actually finished in only one day. The receptionist was awesome and had great energy as well. Most importantly, they fixed my vehicle and it looks brand new.

CARSTAR did an excellent job of repairing my car after the accident. It is as good as new ! The staff are great people as well . They are professional and friendly .

I took my 2021 Mazda CX-5 to Rice’s Collision after a car accident, and they made it look brand new again! The staff was super nice, professional, and really listened to all of my concerns. Highly recommend!

The Rice's Collision team was incredibly awesome. Peter and Nataliya were true professionals. They kept me updated through the whole process, specially in my case where my vehicle (2023 Acura MDX A-Spec) was in their shop for 5 weeks. I picked up my car yesterday and it looks like it came out of the showroom. I HIGHLY recommend them.

A few months ago we took my wife’s car to this body shop, and it was a huge disappointment. Ever since the repair, the driver-assist sensors have not been working properly because they were never calibrated or replaced after the accident. Because the body shop failed to include the calibration or replacement of the sensors in the repair cost, now we are the ones who have to cover this additional expense. It was incomplete and unprofessional work. I do not recommend this place.

Fantastic service! They handled my car repairs quickly and kept me updated throughout the process. Communication was clear and the end result was excellent, my car looks great. I highly recommend them.

I brought my truck to Carstar Rice Collision after an accident damaged my bumper — it had a dent, missing paint, and had popped at the seams. After 5 days, they called to say it was finished. When I arrived, the paint was fixed but the dent in the bumper was still there. I pointed this out, and they said they would fix it. Two days later they called again, but when I picked it up, the bumper still wasn’t repaired. By this point, I had already returned my rental at their management’s suggestion, leaving me without a vehicle. They then gave me one of their own loaners, but it had no gas and low tire pressure. When I mentioned the tire pressure, the staff member became visibly irritated and insisted it was just a sensor issue — yet after filling it, the tire held air, proving it wasn’t a sensor problem. On the third attempt, they finally repaired my truck properly. This whole process took far longer than it should have, and the repeated trips, poor communication, and unprofessional handling made for a very frustrating experience

Peter was super nice and helpful and kept me updated throughout the process. My car looked like new. I was so pleased with the service.

Fantastic job on my 2017 ford mustang. Great work - take a look. Peter is the manager at who can take care of your needs. Love it

The left side of my car needed to be replaced after someone ran a red light and smashed into me. My car is only a little over a year old so I was devastated to see it so damaged. Carstar Rice’s Collision did an amazing job and my car looks brand new!! They were so easy to deal with and they made the whole repair process so effortless! I’m so grateful that they made the car look beautiful again! Celeste De Tullio

I had an amazing experience at Rice's Collision. The service was absolutely excellent from start to finish. Everyone was professional and efficient, but I have to give a special shout-out to Peter—he was phenomenal. He went above and beyond to make sure everything was taken care of and that I was informed every step of the way. It’s rare to find someone so dedicated and genuinely helpful. If you’re looking for top-notch service and peace of mind after a collision, this is the place to go. Highly recommended!

Rice’s Collision did repairs to my 2023 BMW X7 My vehicle looked way better coming out the shop than coming in. They did an excellent job on my vehicle repairs and I highly recommend them for any body repairs. Thank you so much

Just wanted to say that Peter and Mark did an incredible job with fixing my car. They are true professionals in the field and I could not have thanked them enough for their hard work and excellent communication.