Kathi, my service advisor was great. She recommended only those services that were required at my scheduled service. Hassett, as usual provided me with shuttle service to my home. One of the main reasons I service my car there. I have only one car in our household.
I said not sure on price paid because it was a free 1st oil change service. I really don't know how your pricing is at this point. Five starts because the people were great and the job done quickly while I waited. They are the only reason I bothered to do this but just know I hate surveys. I can't breathe anymore without having to take a survey.
Service was good, but now I noticed another tear in the upper part of the driver's side seat after reporting about one in the lower part. Is someone servicing my vehicle with tools in there rear pocket?
Kevin & Austin are personable, professional, experienced, and efficient. I've been here several times, and the details of my car are communicated clearly and concisely every time. I've built a good rapport and have great respect for the team, trusting them completely.
Usually I don’t like to bring my cars to the dealership choosing to use my familiar family local auto mechanic, but for the type of service my car needed it was prudent to have it serviced where I purchased it from. To my surprise I was so satisfied with how easy it was to schedule and how competent they were in resolving the issue. Staff couldn’t have made it any easier.
I wish I can give this place 0. The arrogance way they talk with me and i saw couple others ..these people try get you out of all of your money.. when you dont spend money with them they act as if the car was never inspected with all problems they suggested.. GET 2ND OPINION
Lisa was amazing customer service rep to work with with great personal manner and sense of humor - overall was great customer service, fast and efficient
Inane...wife's subaru outback (2024, 12000 miles) well under warranty is having a problem with driver's side window motor. Leaves window in down position. These guys, who we purchased the car from (and my daughter has a subaru as well) can't look at it until TWO WEEKS FROM TODAY. Give me a break...you want service, go elsewhere. The brand is not what it used to be nor is Hasset as a dealer.
Kevin helped a tremendous amount getting my Ascent fixed. He went above and beyond to communicate what was going on with the car and kept open lines of communication during the service. I felt that my business was appreciated with him at Hassett.
Keven was very kind and professional. He listened and explained everything I needed to know. 4 stars because the price to reset a sensor was beyond ridiculous. Not Kevin's fault, he was great!
Excellent service I wouldn’t go anywhere else. The Subaru Wilderness Outback is complicated, so I only trust Hassett Subaru to service it. The cost is fair.The service is awesome. The tech that serviced my car sent me a video of everything he did. Hassett does all they can do to make you feel comfortable. That includes when you purchase your car.
Kevin and the Team at Hassett were terrific to work with. My Subaru Outback hadn’t been serviced in a year. The team quickly diagnosed what maintenance and repairs were needed. Pricing was transparent and very reasonable. Kevin communicated very well throughout the process and even got my car back to me sooner than expected. Overall, the Hassett team is very professional, courteous, knowledgeable, and skilled. I’m delighted with how my car is handling on the road and would very highly recommend bringing your car to Hassett’s A-plus service team.
The “service soon” soon alert and the icon reminding the driver to do it was never turned off. The mileage and date for next service was blank. I was told someone would call to “ walk me through it” to close the reminder but no one called! ? Was the work really done or merely billed out? Mel Y
Fixed issue elsewhere at half the price. Took 3 and a half days, did not fix. Will not return to dealer, will sell this car and not buy another Suburu. Liked the car, not the electronics and the nonsense.
Subaru offers exceptional service, consistently accommodating emergency appointments and providing comprehensive explanations and solutions. I highly recommend their services for any Subaru-related needs.
Had an easy and absolutely hassle-free buying experience with Anthony DeSantis. He was incredibly helpful, never pushy, and knew the car well. Hassett gave us a great price on our trade-in also.
All aspects of recent service on my car was seamless from making the appointment to communication regarding upcoming appointment. On appointments day I worked with Sean to set up service, he was courteous, friendly and professional. He reviewed all services that would be rendered and provided me accurate cost estimate. He communicated accurate time frame for service and contacted me immediately upon completion.
The service manager did over and beyond for my recall problem in helping get the job done, even though the recall problem caused another problem, and he fixed it at no extra cost! Everyone else in the service department and parts department were always willing to help, and were courteous, also the phone operators were very helpful and respectful! Thanks Kyle!!!
Blessings to all!
I am a very satisfied customer. Kathy as the service desk is a real professional. She was
Kind, courteous and helpful. They drove me back to my home and called me promptly once the vehicle was ready. Highly recommend !
5 out of 5 stars
I had a very pleasant experience with the team here. While the initial estimate was a bit unexpected, they handled everything professionally and delivered on their promise. It's a reminder that treating the service staff and management with respect goes a long way. They showed me that they care more about customer satisfaction than just the bottom line. I would highly recommend this place to any Subaru owner.
Kevin was attentive to our situation and asked if we could use a ride to the diner. It was very hot and we had intended to walk but knew it was not safe. Kevin goes above good service. He is excellent!
Sean was able to arrange our car’s service quickly and fit it into our schedule. He even was able to modify our drop off time without affecting our service time. Above all, Sean kept us in the loop about when the car would be finished - and it was completed ahead of the original estimated time! Everything worked out great!
Anthony was terrific. He took his time and explained everything in detail about the car, Insurance and availability of extended warranties. He did not take a hard sell as it would have turned me off. He made it a great experience.
My thanks and appreciation to the Subaru Service Department for the great way they handled my recent engine oil leak repair.
I was very much impressed with the care and attention provided to me by the entire Staff.
Rest assured, I’ll be back to see you for my next required service.
My first visit to Hassett Subaru Service Dept. Definitely not my last…. Kevin and Sean were extremely helpful. I have been to other dealers Service Dept. and I found this one to be the best one. My car had an electrical problem in addition to needing some routine maintenance. They did a great job diagnosing and remedying the issue. They were very courteous and professional.
890 Bay Pkwy, Wantagh, NYParking lot
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