From the first time I came to Monro after moving to Hyde Park 2 years now, the service has been professional and great the team goes above and beyond to ensure all is well and I feel very comfortable taking my vehicle there. Without any hesitation I would recommend them any day to friends and family.
Kerry set a clear expectation of my walk in request for a state inspection and had my vehicle ready within only a few hours. It’s nice to have a quick turnaround at a local business
Was driving home on Christmas Eve day when I realized I had a screw in my tire. I stopped at Monro in Hyde Park and asked if there was any chance they could check tire and possibly patch it. The lady at the desk, T (?), came out, looked at tire, took it in, and I was driving home 45 min later. Thank you to everyone at Monro!
Bought winter tires for my son’s car. After the purchase, all 4 tires leaked. Took the car back to Monro and they found 4 bad valve stems on the rims. They replaced the stems to rectify the problem. I’d like to thank Matt, Kerry, and Dee for their professionalism.
Monroe has been good to me . I’ve been taking my cars there for years . They are honest and always get me in . They are also knowledgeable on foreign cars as well . I would recommend them .
Overall I was satisfied with the service. The price was fair and the work was done promptly. However, I was not given any copies of the wheel alignment before and after printouts or of the inspection findings. I asked about the alignment printouts when I picked up the car and was told they did not print the before and after readings because their machine was upgraded that day. Upgrade or not there should have been a printout or at least a photo of the alignment screen.
We really like Monroe, and Terry is always fair and very kind and considerate of the people. If there is an appointment open the same day they will fit you in!!
Kerri is amazing! He was able to squeeze me in because my brand new tire kept getting low every couple of days. He and his team got me right in and resolved the issue, a nail in the sidewall of my new tire. They replaced it and sent me on my way.
I followed Kerry here since he started when the dealership closed. Have known him for almost 40 years. Great people working here (like Matt). Appreciate their honesty and dedication to doing great work.
Carey is amazing! He and his crew are very thorough pointing out issues that my car sorely needed fixed and they stay in contact letting you know how things are going as they work on your car! Thanks for everything guys!
From appointment to picking up my vehicle I was treated with respect kindness and professionalism...I found the prices to be very fair and the recommendations to not only be extremely on point. Not only am I extremely happy with the service but the tire choice they recomended was not only budget friendly but exactly what I was hoping for, improving the ride and comfort level in a car i already loved both of. Initially total i recieved a full set of tires and an inspection but also had all my tire pressure sensors replaced all in the exact amount of time that they quoted.
Takes absolutely forever to get anything done. I showed up at my scheduled time, they told me I had to wait another 30 min, 2 hours later they hadn’t even looked at my car yet. Take your car anywhere else if you value your time and money
From the time I checked in to the time I was checked out, everyone was pleasant, knowledgeable, and very considerate of my vehicle. I think the mall and happy to see an awesome team working together.
A. Anderson.
I believe I was overcharged . There is some miscellaneous charge on my bill. Also the office guy \maybe mgr tried to insist I needed tires . $900 additional work. They did fix the initial problem . A wheel bearing. The only reason I took my car there is because they open on the weekends .
Entire crew is great . Highly recommend if your looking for honest and knowledgeable people working on your car it's here. I will be back here from now on.
I drive a very old truck. A 1972 Ford F250. The stock rims are 16½ inches. They haven't made wheels that size in ages (decades?). I shopped around on the Internet, and went to several tire specialists, but was told that they just don't make tires that size anymore. I would need to buy different sized wheels and tires for my truck.
Kerry at Monro in Hyde Park spent a lot of time with me, and eventually found brand new quality tires for me. We ordered them, and he installed them. I couldn't be happier with the service at Monro. I'll be a customer for life.
Thank you!!
I was travelling from out of state and my car died near their shop. Even though it was a holiday weekend, they made room for me on Saturday morning and fixed it, even though it took many hours of labor, longer than first expected. The customer service from Matt and the team was excellent and I was able to get back home quickly and safely. Thank you!
I trust Monro for ALL my auto needs. They are timely, efficient and definitely know my car. The atmosphere is warm and friendly. Even the customers in the waiting room are pleasant; which let's me know that their experiences have also been positive. I've been bringing my cars there for many years and have NEVER had a bad experience. As a senior citizen, it's difficult for me to put air in my tires. I go there whenever my tires are low for air, and every time they've refused to accept payment. I feel fortunate to have this business in my neighborhood.
I had my car repaired this week and was delighted with the experience. Both Kerry and Don were able to in record time deliver a smooth running vehicle back to me. Appreciate your service. I highly recommend this shop.
I came here to replace a tire after a bad flat in 2022 and I’ve done all the service for my car here ever since. The manager Kerry is very good at laying out their findings and your options for repairs, not once have I felt pressured to get a repair. The prices are fair and the work is high quality; I have always received a phone call to update me if anything unexpected happens.
If you need more than good work at reasonable prices without a long waiting list to get into the shop, I can’t help you. However, if that sounds good to you, head over and see what this Monro shop can do for you.
I brought my vehicle to the Monro in Hyde Park, NY and had a great experience. Trinity, was kind, friendly, and helpful since I had not had a prior service there. The overall experience was great and the time for the services were appropriate (no long wait or wasted time). I would definitely use them again for service. Thank you again Trinity for your help and kindness❣️
Absolutely outstanding service, professional, very knowledgeable for any make or model, won’t try to sell you anything you don’t absolutely need, fast, easy to deal with, reasonable prices for top quality service, explain everything 100% correctly. Been going to Monroe in Hyde Park for 10+ years and never had a bad experience, poor quality, or problem in over 100 visits with 3 different car makes and models. Kerry is absolutely a gold mine and runs an amazing shop, you can easily see all the other techs stepping up their game, primarily due to Kerry’s wonderful leadership. One of the very few if not the only automotive repair shop I trust 100%.
Shop did not perform alignment correctly, attempted to have the alignment corrected and technicians and service writer actually became violent and would not make the correction or refund the money for service.. Here is their alignment printout and a printout from Mavis as second opinion and proof of faulty work
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